Bernardo Carvalho
IT Support Technician at WYgroup- Claim this Profile
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Bio
Trevor Lorance
Bernardo is a pro's pro— I had the pleasure of Bernardo working on the global safety auditing team I manage. In Bernardo's 1+ year of service, he demonstrated a sharp attention to detail evidenced by the quality of his work, a commitment to our program mission evidenced by his consistent output, and an uncanny ability to suss out patterns in audit data used to inform business decisions. Perhaps even more importantly than what Bernardo did, it was how he did it. He was relentlessly optimistic, served as a mentor to others, and always had time to give you his undivided attention. If you're reading this and looking for a candidate with a high ceiling, put Bernardo's digits into your phone and press call immediately; I don't suspect he'll be in the market long. - Trevor Lorance
Trevor Lorance
Bernardo is a pro's pro— I had the pleasure of Bernardo working on the global safety auditing team I manage. In Bernardo's 1+ year of service, he demonstrated a sharp attention to detail evidenced by the quality of his work, a commitment to our program mission evidenced by his consistent output, and an uncanny ability to suss out patterns in audit data used to inform business decisions. Perhaps even more importantly than what Bernardo did, it was how he did it. He was relentlessly optimistic, served as a mentor to others, and always had time to give you his undivided attention. If you're reading this and looking for a candidate with a high ceiling, put Bernardo's digits into your phone and press call immediately; I don't suspect he'll be in the market long. - Trevor Lorance
Trevor Lorance
Bernardo is a pro's pro— I had the pleasure of Bernardo working on the global safety auditing team I manage. In Bernardo's 1+ year of service, he demonstrated a sharp attention to detail evidenced by the quality of his work, a commitment to our program mission evidenced by his consistent output, and an uncanny ability to suss out patterns in audit data used to inform business decisions. Perhaps even more importantly than what Bernardo did, it was how he did it. He was relentlessly optimistic, served as a mentor to others, and always had time to give you his undivided attention. If you're reading this and looking for a candidate with a high ceiling, put Bernardo's digits into your phone and press call immediately; I don't suspect he'll be in the market long. - Trevor Lorance
Trevor Lorance
Bernardo is a pro's pro— I had the pleasure of Bernardo working on the global safety auditing team I manage. In Bernardo's 1+ year of service, he demonstrated a sharp attention to detail evidenced by the quality of his work, a commitment to our program mission evidenced by his consistent output, and an uncanny ability to suss out patterns in audit data used to inform business decisions. Perhaps even more importantly than what Bernardo did, it was how he did it. He was relentlessly optimistic, served as a mentor to others, and always had time to give you his undivided attention. If you're reading this and looking for a candidate with a high ceiling, put Bernardo's digits into your phone and press call immediately; I don't suspect he'll be in the market long. - Trevor Lorance
Credentials
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Negotiation Skills
LinkedInMay, 2020- Sep, 2024 -
Developing Your Emotional Intelligence
LinkedInJan, 2020- Sep, 2024
Experience
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WYgroup
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Switzerland
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Business Consulting and Services
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1 - 100 Employee
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IT Support Technician
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May 2023 - Present
- IT support to the brands from WYgroup;; - MacOS and Windows helpdesk support; - Office 365 management; - Azure Active Directory management; - Active Directory management; - Backup and restores; - Developing IT infrastructure - IT support to the brands from WYgroup;; - MacOS and Windows helpdesk support; - Office 365 management; - Azure Active Directory management; - Active Directory management; - Backup and restores; - Developing IT infrastructure
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Claranet Portugal
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Portugal
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Information Technology & Services
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500 - 600 Employee
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Support Technician
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Dec 2021 - Apr 2023
Working at client Viagens Abreu S.A. - Hardware maintenance; - Renewing IT infrastructure; - Troubleshooting; - IT ticketing requests; - Data center verification; Working at client Viagens Abreu S.A. - Hardware maintenance; - Renewing IT infrastructure; - Troubleshooting; - IT ticketing requests; - Data center verification;
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Microsoft Ambassador for Brazilian Market
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Sep 2021 - Dec 2021
- Solving technical Office365 tickets; - Making reports about costumer's problems; - Following Microsoft technical procedures; - Solving technical Office365 tickets; - Making reports about costumer's problems; - Following Microsoft technical procedures;
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Uber
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Türkiye
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Advertising Services
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100 - 200 Employee
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Safety Auditor for Global Safety Team
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Aug 2019 - Jul 2020
- Auditing and analyzing safety data; - EMEA Certified Mentor; - Building reports and reading data; - Departmental training; - Project Leader;
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Incident Response Team agent
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Mar 2018 - Aug 2019
- Solving incidents between riders and drivers; - Making safety reports; - Analyzing safety risk of the users; - Making calls to collect data
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COE Specialist
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Mar 2017 - Mar 2018
- Solving support tickets; - Reissuing invoices; - Configuration of users profiles
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Millennium bcp
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Portugal
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Banking
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700 & Above Employee
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Estágio no NSO-Núcleo de Suporte Operacional
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Nov 2016 - Mar 2017
- Monitoring incidents related to the bank network; - Helpdesk to the employees of the bank - Monitoring incidents related to the bank network; - Helpdesk to the employees of the bank
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Education
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2020 - 2021
Galileu
Manutenção e Suporte em Informática -
2015 - 2017
CINEL-Centro Formação Profissional Indústria Electrónica,Energia,Telecom. e Tec. de Informação
Técnico Especialista em Telecomunicações e Redes
Community
