Bernard Moriau
CX consultant at Premium Plus- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Dutch Native or bilingual proficiency
-
French Full professional proficiency
-
English Full professional proficiency
-
German Professional working proficiency
-
Arabic Elementary proficiency
Topline Score
Bio
Vincenzo de Romita 🇺🇦
Bernard is a very committed and professional person. We have known each other for almost 15 years when working for EDS / HP / HPCDS and I remember him as one of the most correct and ethical employees I have ever had the opportunity to work with. He is a well read, soft spoken, focused on target employee and the combination of education, professionalism and ethics have, in his case, produced an individual who is also gifted with courage. All of the above means that it is easy to trust Bernard, on a professional and more crucially, on a human level. He represents a level to which many employees and business actors today should aspire.
Elly Vanhorebeek
Bernard is a respected colleague on our team with good social skills. He is reliable, correct and has excellent problem solving skills and good business insight. He is a logical thinker, knows how to prioritize tasks, function under pressure and work with deadlines. Moreover, he works well indepently as well as in a team. I respect him for his openmindedness and his ability to think innovatively.
Vincenzo de Romita 🇺🇦
Bernard is a very committed and professional person. We have known each other for almost 15 years when working for EDS / HP / HPCDS and I remember him as one of the most correct and ethical employees I have ever had the opportunity to work with. He is a well read, soft spoken, focused on target employee and the combination of education, professionalism and ethics have, in his case, produced an individual who is also gifted with courage. All of the above means that it is easy to trust Bernard, on a professional and more crucially, on a human level. He represents a level to which many employees and business actors today should aspire.
Elly Vanhorebeek
Bernard is a respected colleague on our team with good social skills. He is reliable, correct and has excellent problem solving skills and good business insight. He is a logical thinker, knows how to prioritize tasks, function under pressure and work with deadlines. Moreover, he works well indepently as well as in a team. I respect him for his openmindedness and his ability to think innovatively.
Vincenzo de Romita 🇺🇦
Bernard is a very committed and professional person. We have known each other for almost 15 years when working for EDS / HP / HPCDS and I remember him as one of the most correct and ethical employees I have ever had the opportunity to work with. He is a well read, soft spoken, focused on target employee and the combination of education, professionalism and ethics have, in his case, produced an individual who is also gifted with courage. All of the above means that it is easy to trust Bernard, on a professional and more crucially, on a human level. He represents a level to which many employees and business actors today should aspire.
Elly Vanhorebeek
Bernard is a respected colleague on our team with good social skills. He is reliable, correct and has excellent problem solving skills and good business insight. He is a logical thinker, knows how to prioritize tasks, function under pressure and work with deadlines. Moreover, he works well indepently as well as in a team. I respect him for his openmindedness and his ability to think innovatively.
Vincenzo de Romita 🇺🇦
Bernard is a very committed and professional person. We have known each other for almost 15 years when working for EDS / HP / HPCDS and I remember him as one of the most correct and ethical employees I have ever had the opportunity to work with. He is a well read, soft spoken, focused on target employee and the combination of education, professionalism and ethics have, in his case, produced an individual who is also gifted with courage. All of the above means that it is easy to trust Bernard, on a professional and more crucially, on a human level. He represents a level to which many employees and business actors today should aspire.
Elly Vanhorebeek
Bernard is a respected colleague on our team with good social skills. He is reliable, correct and has excellent problem solving skills and good business insight. He is a logical thinker, knows how to prioritize tasks, function under pressure and work with deadlines. Moreover, he works well indepently as well as in a team. I respect him for his openmindedness and his ability to think innovatively.
Credentials
-
Guide / self-service
ZendeskOct, 2022- Nov, 2024 -
Zendesk Support Administrator Expert I
ZendeskAug, 2021- Nov, 2024
Experience
-
Premium Plus - Zendesk's Global Partner of the Year
-
Belgium
-
IT Services and IT Consulting
-
1 - 100 Employee
-
CX consultant
-
Jan 2021 - Present
-
-
-
Youlcee
-
Belgium
-
Civic and Social Organizations
-
Business Manager
-
Oct 2015 - Present
It is official. Yesterday (26/10/2015) my new business has been set up. Being officially the manager now, i am proud to say that the "Youlcee website" will go live by the end of May 2016. More details too follow shortly. It is official. Yesterday (26/10/2015) my new business has been set up. Being officially the manager now, i am proud to say that the "Youlcee website" will go live by the end of May 2016. More details too follow shortly.
-
-
-
Smart Belgium
-
Belgium
-
Non-profit Organization Management
-
200 - 300 Employee
-
Raadgever - Conseiller
-
Feb 2017 - Dec 2020
Enjoying my new part time job with great colleagues and offering a fantastic product. Enjoying my new part time job with great colleagues and offering a fantastic product.
-
-
-
Hewlett Packard Enterprise
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Knowledge Manager
-
May 2011 - Oct 2014
Start up and Maintenance of a business-critical Database containing instructions for CRM agents• Managing a Global Virtual team located in 7 different sites supporting 10 different languages• Ensure data consistency for + 1500 Accor hotels in a multilingual environment• Database consulted on average 1 million hits/month by 1.000 reservation agents • Establish strong link between Knowledge Management, Training and Quality Department, and the Operations
-
-
Crisis Manager
-
Nov 2010 - May 2011
6 months project to improve the site’s performance and to regain trust from the client • Revise workflows, roles and responsibilities to ensure an efficient working platform• Create consistency in usage of communications, templates, data transfer• Creation and Follow-up of a short-term Action Plans and long term continuous improvement plan.• Creation of an improved performance analysis and corresponding incentives or corrective plans (in close collaboration hit the HR department Morocco) Show less
-
-
Implementation Specialist
-
Oct 2008 - Nov 2010
Implementation of a Global IT support (Request and Incident handling modules) for Shell (based in Kuala Lumpur)• Creation of Level 5 work-instructions for Request and Incident management following the ITIL logic • Configuration and Data load in Digital Workflow • Enabling different suppliers to work with HP toolsets or work via bi-directional interfaces in order to have an integrated support model.• Document the handling instructions both HP internal as for suppliers• Assist the Customers Steering Committee’s and meetings• Work with the project team, client and vendors to bring all aspects of the project in on time, in budget and where possible beyond preset levels of quality.• Establish communication channels with key stakeholders Show less
-
-
-
EDS Group
-
IT Services and IT Consulting
-
300 - 400 Employee
-
Team Lead
-
Jul 2007 - Oct 2008
Managing a team of approximately 30 people • In charge of meeting the Service Levels, Performance, Reporting• People management for multicultural team (performance reviews, improvement plans, incentives, motivation, …)• Communication and meetings with Clients
-
-
Incident Manager for multiple Dutch Clients
-
Sep 2004 - Jul 2007
Responsible for all processes and workflows related to incident management • Creation or improvement of existing processes• performance Improvement• E2E follow up of critical Incidents upon resolution• SLA Management
-
-
Service Desk Agent
-
Dec 1999 - Sep 2004
• Call + Mail handling agent • Supporting IT infrastructure and Application Support in 4 languages• Back-up Team leader
-
-
Education
-
1990 - 1993
Horteco Vilvoorde
Bachelor's Degree, Landscape Architecture -
Sint-Jan Berchmanscollege Merksem
Community
