Experience

Transdev Ireland

• Ireland
• Truck Transportation
• 100 - 200 Employee

• LUAS Duty Manager

  • Apr 2020 - Present

  • Managing the LUAS network management centre, including direct supervision of operational control and liaison with the customer contact centre.• Providing day-to-day line management and leadership for Traffic supervisors, Driver teams and Duty Asset Controllers.• Delivering a customer-focused, cost conscious and highly effective light rail service• Maximising customer service through the provision of the highest possible levels of reliability and punctuality – continually reinforcing a customer service culture with the team and the wider organisation• Managing safety related incidents and liaison with emergency services• Ensuring the accurate recording of all operational incidents, faults and disruptions to enable the Network Performance team to deliver accurate and prompt analysis of operational performance data to drive continuous improvement in reliability, resilience and customer service• Leading the day-to-day liaison between government bodies, other departments, subcontractors and third parties, to deliver transparent, open and partnership working• Consistently achieving the highest standards of safety – leading and inspiring their team to achieve the robust delivery of a consistently world-class tram service for customers• Encouraging partnership working and transparency amongst the team• Providing constructive challenges to their team to reinforce and build on performance improvements• Leading projects which are aimed at proactively supporting culture change ensuring all departments are customer driven Show less

• Technical Trainer

  • Dec 2019 - Apr 2020

  • Assist in the transfer of staff training records from multiple merging organisations during set up of new contract• Set and implement training requirements for all maintenance department staff in the creation of new safety management system and learning management system• Ensure that all training records are kept in accordance with the Control of Records Procedure• Worked on team to create a new online induction system to reduce resource drain on training and safety departments Show less



Alstom

• France
• Rail Transportation
• 700 & Above Employee

• Technical trainer/ Assessor

  • Sep 2017 - Dec 2019

  • Design and deliver technical training solutions to all maintenance staff, ensuring all documentation is reviewed and updated and accurate records are kept of training delivered, including competency assessments and reassessments (currently 178 staff comprising of electricians, mechanics, fitters, engineers, managers, administrations plus all external contractors) • Maintain and update the LUAS Training Plan and Training Database • Review the training material following any changes in legislation, Customer requirements and changes in technology. • Ensure that all training records are kept in accordance with the Control of Records Procedure • Liaise with engineers, ensuring awareness of initiatives which may have an impact on training activities • Co-ordinate all external training requirements Show less



Alstom (Formally Signalling Solutions Limited)

• United Kingdom
• Truck Transportation
• 700 & Above Employee

• Production Controller

  • Jan 2014 - Aug 2017

  • Managing, motivating and supporting a team of 20 technicians • Leading the team to achieve resource plans and improved and production flows • Conducting annual performance and appraisal reviews with the maintenance team • Executing and achieving full maintenance plans to meet customer and contractual requirements and targets on time • Leading by example by delivering exceptional customer satisfaction at all times to achieve fleet performance targets by monitoring and implementing any possible improvements • Minimising operating costs and maximising efficiencies through resource planning, with careful consideration of the maintenance plan • Signing off completed maintenance activities ensuring quality is of high standard and public safety is of highest priority • Preparing daily service schedules to meet contractual requirements • Communicating vital information to customers and internal stakeholders • Conducting audits including maintaining records of information and developing training pakages for the team to ensure they are compliant with relevant standards and regulations • Implementing and promoting EHS compliance, ensuring safe operating procedures are followed • Conducting training and competency based assessments for Safety Critical works with maintenance staff • Coordinating electrical isolations and possessions to ensure they are safe before work begins • Encouraging personal development within the team and educating on the benefits of change • Managing and controlling outside contractors according to company requirements including correct work packages, documentation and induction training prior to work commencing Show less



Alstom

• France
• Rail Transportation
• 700 & Above Employee

• Maintenance Technician

  • Oct 2010 - Dec 2013

  • Maintaining vehicles on Dublin’s LUAS Tram network in accordance with specified procedures • Carrying out vehicle preparation work as and when required using on board computerised equipment • Undertaking train fault diagnostic work using laptop computers • Reporting accidents and incidents through the appropriate channels • Continuously improving processes and procedures • Attending regular team briefings and communicate any relevant matters • Coaching and developing other Technicians as required • Participating in the reduction of deviations from standard reported, each month • Actively being part of the emergency call out team Show less



Veolia Transport

• Truck Transportation
• 100 - 200 Employee

• LUAS tram driver

  • Apr 2010 - Oct 2010

  • Drive LUAS tram along entire Dublin network • Attend all safety briefings and training • Work to given timetable to reduce delays in passenger service • Work as part of a team to recover defective trams • Drive LUAS tram along entire Dublin network • Attend all safety briefings and training • Work to given timetable to reduce delays in passenger service • Work as part of a team to recover defective trams



Various companys

• Leinster

• Electrician

  • 1998 - 2010

  Worked in the domestic and commercial electrical sector from install to maintenance. From 2002 onwards I worked as a lead electrician on site, working with my own team and various contractors to deliver projects both large and small as required by customers, architects, engineers etc. Worked in the domestic and commercial electrical sector from install to maintenance. From 2002 onwards I worked as a lead electrician on site, working with my own team and various contractors to deliver projects both large and small as required by customers, architects, engineers etc.