Experience

LifeCell, An Acelity Company

• United States
• Biotechnology Research
• 200 - 300 Employee

• Order Entry Specialist, Customer Solutions

  • Aug 2013 - Present

  •Provide direct support with entering orders for all customers and outside sales representatives. •Fulfill personal inventory/consignment orders for regional and territory sales managers, •Handle customer complaints to ensure and maintain a long term relationship with customers and sales staff. • Prepare and analyze complex and technical specifications of products including but not limited to thickness, size, and/or the type of tissue needed for surgery, Become familiar with products and functionality to provide relevant information to the customer. •Knowledge of how products are purchased, ordered, and administered in hospitals, surgery centers and doctors offices, Work with the sales team to support customer needs, initiatives, calendars, billing, and outstanding issues. •Assist in the operational aspects of the customer’s contract, including billing requirements, content requirements, and the service level agreement. •Assist in ongoing systems support with customer including but not limited to, error handling, reporting, and auditing. •Ensure all reports are run daily to avoid any errors with entered orders. •Work closely with Customer Solutions and Shipping to ensure all orders are shipped and delivered to the customer in a timely manner. Show less


LifeCell, An Allergan Commpany
• Customer Solutions Specialist

  • Aug 2013 - Mar 2017


Silver Line Windows

• Human Resources Services
• 1 - 100 Employee

• Applications Specialist/Customer Service

  • Nov 2005 - Oct 2012

  Process price hold orders submitted by customers through the SLIQ software. Analyze the root cause of orders place on price hold and performing a solution for customers. Collaborate with Sales Team and customer to resolve billing discrepancies related to SLIQ Software and IBM. Partner with internal business partners on key projects such as current and future SLIQ software releases and new product launches.Generate and analyzing daily operational reports and sharing findings with management Log new software issues and requests into an Jira tracking database, and partnering with. Developers and Management team to correct new and current products QA testing on new and exciting products. Maintain SLIQ Data Base for new and exciting customers. Perform webex when need to resolve customer issues with SLIQ software Show less