Bernadette Tan Ching Ho
Studio/ Operations Manager at Fit Factory Fitness- Claim this Profile
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Mandarin Native or bilingual proficiency
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Cantonese Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Experience
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Fit Factory Fitness
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India
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Sporting Goods Manufacturing
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Studio/ Operations Manager
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Jul 2020 - Present
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Prime+ Care Health Clinic
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Canada
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Medical Practices
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Operations Manager
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Apr 2019 - Jul 2020
• Supervised, monitored and led daily clinic operations• Developed and implemented training initiatives for new employees• Held weekly meetings with doctors, registered therapists, and psychiatrists to enhance customer relationship management tools and build new treatment programs for patients • Ensure high quality patient care is delivered in an economical and efficient way • Collaborating with insurance companies, adjusters, and lawyers to determine appropriate treatments needed for each patient• Providing and training associates with high quality level of customer service
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Sport Chek
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Canada
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Sporting Goods Manufacturing
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700 & Above Employee
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Department Manager
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May 2017 - Apr 2019
Softgoods Manager• Promoted high standards of customer service by resolving customer complaints efficiently• Motivated employees to consistently meet monthly metrics, exceed sales expectations and improve productivity• Training and developing new customer service tactics to provide higher sales volume • Prepared and analyzed daily sales and inventory reports to capture organic sales growth, as well as determining volume driving products• Coordinated and planned sales target depending regions• Created sportswear, footwear and cash management education programs for employees • Organized deposit slips, sales reports, point of sales, and receipts weekly to send to auditors• Inspected merchandise for quality assurance, including proper pricing
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Golf Town
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Canada
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Retail
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300 - 400 Employee
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Merchandise Coordinator
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May 2016 - Dec 2017
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Operations and Logistics Specialist
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Dec 2015 - May 2016
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Department Manager
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Feb 2015 - Dec 2015
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Sales Associate and Customer Service Representative
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Jul 2010 - Jan 2015
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Toys R Us
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United States
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Retail
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700 & Above Employee
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Sales Associate and Customer Service Representative
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Oct 2009 - Jun 2010
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Customer Service Representative and Office Manager
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Apr 2008 - Jul 2009
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Education
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2013 - 2015
George Brown College
Bachelor's Degree, Hospitality Administration/Management -
2011 - 2013
Ryerson University
Bachelor's degree, Retail Management
Community
