Experience

Eastern Institute of Technology

• New Zealand
• Higher Education
• 300 - 400 Employee

• Student - NZ Diploma in Architectural Technology [Level 5-6]

  • Feb 2021 - Present

  I have completed studies to gain the knowledge, skills, and attitudes to become a productive member of an Architectural design team. I will graduate with a New Zealand Diploma in Architectural Technology, from EIT on March the 17th 2023. I have acquired all the practical requirements needed to undertake the whole process of producing architectural drawings using Archicad and Revit software. From establishing a client’s requirements to submitting the final design documents. I have completed studies to gain the knowledge, skills, and attitudes to become a productive member of an Architectural design team. I will graduate with a New Zealand Diploma in Architectural Technology, from EIT on March the 17th 2023. I have acquired all the practical requirements needed to undertake the whole process of producing architectural drawings using Archicad and Revit software. From establishing a client’s requirements to submitting the final design documents.


Tile Warehouse Ltd
• New Zealand
• Building Construction
• 1 - 100 Employee
• Design and Colour Consultant

  • Jun 2020 - Present


Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Business Development Manager

  • Jun 2017 - Apr 2020

  Business development is all about communication, from cold-calling prospects, to maintaining long-term relationships, to sharing information and ideas with colleagues and other stakeholders. Monthly report, setting goals and meeting targets. Business development is all about communication, from cold-calling prospects, to maintaining long-term relationships, to sharing information and ideas with colleagues and other stakeholders. Monthly report, setting goals and meeting targets.


Assurity Consulting Ltd
• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee
• Client Support

  • Jul 2016 - Mar 2017


New Zealand Post

• New Zealand
• Retail

• Sales and Service Specialist

  • Jul 2014 - Jun 2016

  Work as part of the Service Delivery and Support team to provide the highest level of Customer service and drive operational delivery excellence for customers. Proactively identifies opportunities to deliver an improved customer experience through service and process improvement and working closely with the sales and operational teams to ensure strong customer relationships. Pricing Requests • Coordinate the pricing request process, working closely with the Pricing Team • Co-ordinate the credit process liaising with the Billing Enquiries Team Reporting • Deliver and communicate customer reports, both financial and service performance as required. • Measure and report on contractual SLA’s / Service performance – both for customer and internal business, with assistance from the Service performance Consultant. Contract Management • Management of the preparation, process and ongoing maintenance for all customer contracts and proposals, including coordination of all relevant documentation and templates. • Management of the contracts renewal process. Revenue Protection • Contribute to the achievement of debtor days targets, liaising with Credit Team, • Identify and escalate risks within customer accounts. Operational Support Resolution • Establish a good working relationship with customers. Understand the customer’s needs and that those needs can be met by Post. Problem Resolution Management • Co-ordinate the escalation process providing the link between the customer, relevant teams and other appropriate LOB’s within NZ Post – updating appropriate incident issues register, co-ordinating meeting’s with appropriate business owners of the customer. Customer communications. Team Contribution • Identify and drive opportunities with customer accounts • Build and maintain relationships within your team and actively look for ways to support team objectives and contribute to the achievement of shared targets and goals.



Datam

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Service Support

  • Sep 2010 - Jul 2014

  - Assist Account Manager in managing their portfolios - Ensuring that the business delivers a quality service - Prepare reports - Assist the achievement of revenue target - Manager Systems database and Job work sheets - Completion of Administration tasks - Provide back up support for Account Managers when on leave - Assist with proactive management of Client Roadmap tasks - Assist with Client Survey - Assist Account Manager in managing their portfolios - Ensuring that the business delivers a quality service - Prepare reports - Assist the achievement of revenue target - Manager Systems database and Job work sheets - Completion of Administration tasks - Provide back up support for Account Managers when on leave - Assist with proactive management of Client Roadmap tasks - Assist with Client Survey



DATAMAIL LIMITED

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Client Services Manager

  • Nov 2005 - Sep 2010

  Account Manager Key Accountabilities - Maintain and develop relationships with existing clients and identify new opportunities to add value. - Manage end to end workflow for Essential Mail jobs. This involves interaction across the board - External Clients, Project Managers, Business Analysts, Testers, Developers across several applications, Sales Team, Admin Staff, Production (Mailhouse) Staff - Manage change requests and new application developments - Ensure that the business delivers a quality service. - Manage the escalation and resolution of all incidents. - Quotation and Invoicing.- Manage a portfolio of existing top tier accounts from an operational perspective - Be proactive and identify solutions which will assist NZ Post and their clients - Deliver monthly reports and attend regular client meetings



AFS Intercultural Programs

• United States
• Non-profit Organizations
• 700 & Above Employee

• Travel Coordinator

  • 2003 - 2004

  Part-Time - Coordinate Visa requirements directly with Foreign Consulates and Embassies. - Coordinate Student and family documents - Collect payment for transportation and accommodations from customer. - Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. - Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. - Book transportation and hotel reservations, using computer terminal or telephone. - Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. - Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations



Flight Centre

• Australia
• Travel Arrangements
• 100 - 200 Employee

• Travel Consultant

  • Feb 2001 - Nov 2003

  - Collect payment for transportation and accommodations from customer. - Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. - Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. - Book transportation and hotel reservations, using computer terminal or telephone. - Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. - Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations



TVNZ

• New Zealand
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Research Assistant/ Production Assisstant

  • Jan 2000 - Dec 2001

  Liaise with Directors, Liaise with Companies for prizes, organise and liaise with Children for show days - Prepare and promote events - Work with “Pet Vet” to Co-ordinate ideas for the animals Show - Meet, greet guest stars - Source Questions for games, Library research - Audience bookings - Clear emails, update data, co-ordinate mail outs - Prepare end of year reports - Focus groups - Outside floor Manager for live shows Liaise with Directors, Liaise with Companies for prizes, organise and liaise with Children for show days - Prepare and promote events - Work with “Pet Vet” to Co-ordinate ideas for the animals Show - Meet, greet guest stars - Source Questions for games, Library research - Audience bookings - Clear emails, update data, co-ordinate mail outs - Prepare end of year reports - Focus groups - Outside floor Manager for live shows


Herfordshire County Club & Minmore House
• Assistant Bar Manager & Girl Friday

  • Oct 1992 - 1994


Sales Assistant 2IC

• Solo Fashons

  • Jul 1991 - Sep 1992

  - Be involved in stock control and management. - Assisting shoppers to find the goods and products they are looking for. - Being responsible for processing cash and card payments. - Stocking shelves with merchandise. - Reporting discrepancies and problems to the supervisor. - Giving advice and guidance on product selection to customers. - Balancing cash registers with receipts. - Dealing with customer refunds and complaints - Keeping the store tidy and clean - Working within established guidelines, particularly with brands. - Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. -Receiving and storing the delivery of large amounts of stock



Champers Motor Inn

• New Zealand
• Hospitality

• Receptionist

  • Mar 1990 - May 1991

  - Weekly payroll - Manage the registration process - Ask for identification and ensure that the provided credentials are accurate - Handle guest check-ins and check-outs appropriately - Operate hotel switchboard, take calls and provide information and transfer calls - Take reservations over the telephone, through emails and in person - Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions - Compute bills and take payments - Contact housekeeping and maintenance departments when a problem is reported - Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift - Assist in help with in the Restaurant when required.