Chief Operating Officer

• Feb 2021 - Present

Talen Acquisition Manager/ Executive Search / Senior Head Hunter

• Jul 2015 - Apr 2020

Recruitment Strategy: Develop and execute effective recruitment strategies to attract and retain top talent aligned with the company´s business objectives. Collaborate with HR and hiring managers to define job requirements, develop job descriptions, and establish selectrion criteria. Oversee the recruitment process, inclouding soucing, screening, interviewing and selecting candidates, ensuring a seamless and efficent experience for both candidates and internal strakeholders. Build and maintain strong relatioships with external recruitment agencies, universities, and professional organizations to proactively source qualified candidates. Develop and manage the recruitment department budget, including job board subscriptions, recruitment events, background checks, and recruitment marketing expenses. Show less

Human Resources Manager

• Mar 2013 - May 2015

Human Resources: Plan and forescast the short and long-term talent requirements to support the business plans. Maintain a best prectice recruitment approach, including the Company´s vacancy management system, to attract the best applicants. Build a strong career and succession planning system to retain and develop talent. Implement training and development strategies to continously improve performance and customer service. Oversee the human resources database and payroll system. Provide a framework for counseling, coaching, and welfare service. Manage the opinion survey and the calendar of Team Member social events. Manage and solve, promptly and completely, all employee realtions issues. Maintain an awareness of competitor human resources activities and best practices. Creation of the internal Univeristy Implant of Successfactors system Show less

Organizational Development Manager

• Apr 2009 - Mar 2013

Elaboration and Fulfillment of Training Plans through the DNC (Department of Human Resources) by area and sector for a workforce of 1500 employees with various specializations and hierarchical levels, including managerial positions. • Implementation of new internal communication programs. • Creation, development, execution, coordination, and monitoring of various training courses, including personal development and quality service. • Compliance with Civil Protection protocols, including drills and training both in the classroom and in the field. Ensuring hygiene and safety standards are met. • Implementation of internal development programs and personnel career plans. • Coordination of various evaluations at the group level, such as employee satisfaction surveys, 360° and 180° evaluations, language proficiency assessments, and service quality assessments, among others. • Organization and coordination of employee events, end-of-year parties, monthly meetings, celebrations for Children's Day, Mother's Day, and the hotel's anniversary. • Control and management of the industrial cafeteria, providing service 365 days a year in three shifts. • Achievement of annual renewal of the "Leading Hotels of the World" recognition. • Monitoring and evaluation of training effectiveness to make necessary adjustments and continuously improve the training benefits. • Creation and management of the budget for external courses, materials, and technology. Show less

Training Manager

• Jun 2008 - Mar 2009

• Onboarding of 700 employees for the hotel's opening. • Implementation of the Training Department (processes and procedures). • Development of various service training courses. • Implementation of internal campaigns, communication, and events. • Signing agreements with schools and institutions to receive interns and trainees. • Implementation of Internal Communication strategies. • Onboarding of 700 employees for the hotel's opening. • Implementation of the Training Department (processes and procedures). • Development of various service training courses. • Implementation of internal campaigns, communication, and events. • Signing agreements with schools and institutions to receive interns and trainees. • Implementation of Internal Communication strategies.

Human Resources and Quality Assurance Manager

• Oct 1992 - Jun 2008

Active participation in the Executive Committee to define the Hotel's strategic plans regarding Human Capital and Quality Assurence. Quality Assurance Certification of the hotel and employees in ISO 9001:2000 Standard. Development and auditing of internal and external Quality processes (certified as an internal auditor by Bureau Veritas). Coordination and Implementation of courses for the annual "H" Distinctive certification. Creation and monitoring of quality service reports and customer satisfaction controls. Development and implementation a comprehensive quiality assurance framework and processes to ensure consistent service delivery. Establishment and monitor quality metrics and key performance indicators (KPIs), to measure performance, identify trends, and implement corrective actions. Collaboration with operations teams to implement quality improvement initiatives and corrective actions Development and management the quality assurance department budget, including resources for audits, tools, software, and quality improvement initiatives. Human Resources • Implementation of Human Resources processes. Created and implemented the organizational culture. Maintained a stable work environment among the staff. Plan and forescast the short and long-term talent requirements Maintain a best prectice recruitment approach to attract the best applicants. Build a strong career and succession planning system to retain and develop talent. Implement training and development strategies to continously improve performance and customer service. Oversee the human resources database and payroll system. Provide a framework for counseling and coaching service. Manage the opinion survey and Team Member social events. Manage and solve, promptly and completely, all employee realtions issues. Training • Creation of Training Department • Implementation of internal instructors. • Onboarding • Internal communication. • Active member of the Managers Training Exchange Group in Mexico City. Show less