Experience

NHS Improvement

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Veterans Covenant Healthcare Alliance Regional Lead South/Head of GIRFT Wales

  • Dec 2019 - Present

  National/regional role. All phases of project management cycle, risk management and governance. Multiple projects and workstreams. Further enhancement of my experience with GIRFT - an exciting and successful NHS quality improvement programme. National Covid19 IPC/PPE team member National/regional role. All phases of project management cycle, risk management and governance. Multiple projects and workstreams. Further enhancement of my experience with GIRFT - an exciting and successful NHS quality improvement programme. National Covid19 IPC/PPE team member



NHS Getting it Right First Time national programme

• SW England

• Implementation Manager SW

  • Jan 2018 - Dec 2019

  Exciting clinically led, national quality improvement programme. Working with individual organisations and across organisations eg STP collaborative working. Rapidly expanding programme, currently working in 35 specialities with several more in development and due to start later this year eg acute care, community care, mental health, procurement, clinical coding. My role is to support organisations to improve quality of care, identifying and sharing best practice. Exciting clinically led, national quality improvement programme. Working with individual organisations and across organisations eg STP collaborative working. Rapidly expanding programme, currently working in 35 specialities with several more in development and due to start later this year eg acute care, community care, mental health, procurement, clinical coding. My role is to support organisations to improve quality of care, identifying and sharing best practice.



NHS South west Clinical Support Unit

• Bristol Somerset and Wiltshire

• Senior Quality and Patient Safety Manager

  • Mar 2014 - Jan 2018

  Deputy for Head of Commissioning for Quality and Delivery Director. Lead quality manager for local mental health trust and acute care trusts monitoring KPIs on behalf of 6 commissioning organisations and management of serious incidents Developing robust clinical systems and processes on behalf of Customers to ensure that patient safety, patient experience and feedback is a main priority in commissioning work, and across all providers and other contracted services, working with CCGs and SWCS in support of the agreed quality framework and strategy. • Implementing new quality assurance frameworks and agreements, on behalf of customers, for commissioned and tendered services, including designing and running quality reviews of services. Regular monitoring of the quality of commissioned services. • Promoting excellence and establishing strong working relationships with CCGs, healthcare providers, specialist commissioners and other agencies to facilitate innovation and improve the quality of healthcare services. Developing/maintaining an effective communication network within the Quality and Patient Safety Team and CCG Quality Leads. As required, lead on investigations into SIRIs and compile Root Cause Analysis (RCA) reports. Ensuring lessons learnt are shared to help prevent recurrence and improve service provision. Production of bespoke reports giving specific details of incidents and identifying common themes and trends. Contributing in the production of comprehensive regular quality reports for customers ensuring that provider performance information integrates the analysis of detailed qualitative and quantitative quality information. Provision of supplementary quality dashboards to provide an overview of quality outcomes, patient safety and staff well-being measures. Influencing the content of quality indicators / metrics i.e. quality dashboards. Attend and contribute to the Integrated Quality & Performance Meetings and escalate issues appropriately. Show less



Order of St John Care Trust

• Trust wide - Oxfordshire, Wiltshire, Gloucestershire, Lincolnshire

• Clinical Governance/Quality lead

  • Sep 2013 - Mar 2014

  Deputy for national Head of Nursing and Quality. The Order of St John Care Trust runs 70 care homes - residential nursing and dementia care - across the UK. I am employed as a senior manager to monitor care quality and drive continuous improvement against national standards and internal strategy. I also lead networks of nurses and carers who have particular responsibilities for prevention and control on infections and tissue viability. Deputy for national Head of Nursing and Quality. The Order of St John Care Trust runs 70 care homes - residential nursing and dementia care - across the UK. I am employed as a senior manager to monitor care quality and drive continuous improvement against national standards and internal strategy. I also lead networks of nurses and carers who have particular responsibilities for prevention and control on infections and tissue viability.



Fresenius Kabi UK Ltd

• South.Southwest England and Wales

• Regional Chief Nurse

  • Feb 2011 - Sep 2013

  KEY SKILLS Deputy (national) Head of Nursing • Regulatory compliance expertise – clinical and information governance, CQC, corporate and research governance; • Quality assurance and audit; • Line management - full primary and secondary line management including recruitment, training and retention; • Stakeholder engagement and reputation management experience – direct with patients and staff, patient lobbying groups, MPs, Department of Health, media, local government organisations; • Service development and improvement; • Service delivery – SLAs and KPIs; • Change management; • Business development; • Excellent analytical, written and verbal communication skills tailored to audience; • High degree of intellectual flexibility with the ability to speedily process complex data; • Self motivated; • Strong organisational, negotiation, presentation and interpersonal skills; • Consistent achievement of objectives on time and on budget; • Good knowledge of local and national government process; • Good knowledge of health policy. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Senior Nurse

  • Sep 1979 - Aug 1989

  Multiple roles, multiple locations, predominantly cardio thoracic and intensive care Multiple roles, multiple locations, predominantly cardio thoracic and intensive care