Quality Assurance Analyst

• May 2018 - Present

Office Manager

• Jun 2011 - Present

Office Manager, 2011- Present Mange and coordinate all church office operations and activities. Handle correspondence for the churches figureheads. Maintained address database of all members and guest. Create weekly bulletins and newsletters for the ministries. Key Contributions: • Streamlined operations, organizing, scheduling and running monthly staff and leadership meeting to align goals within the church. Office Manager, 2011- Present Mange and coordinate all church office operations and activities. Handle correspondence for the churches figureheads. Maintained address database of all members and guest. Create weekly bulletins and newsletters for the ministries. Key Contributions: • Streamlined operations, organizing, scheduling and running monthly staff and leadership meeting to align goals within the church.

Customer Care Representative

• Nov 2009 - Feb 2011

Customer Service Specialist, 2015 Customer Service Representative, 2009 - 2011 Facilitated client services procedures, handling all in-bound and out-bound calls for different clients providing each with a customized experience. Served as subject matter expert on services offered to ensure clients received all the information needed to make decisions. Key Contributions: • Participated in an average of 100 phone calls per day, answering inquires, resolving issues, and providing information as needed.

Commercial Loan Tester/ QA Analyst

• Mar 2006 - Nov 2008

Utilized IT industry experience in banking, finance, and mortgage, serving as part of the Technical Design Team to ensure 100% accuracy in the development of accurate test plans and scripts for the bank. Trained new hires and FTE on new applications. Assisted Help Desk Representatives, answering client questions and troubleshooting IT problems via telephone, e-mail, and directly in person. Key Contributions: • Served as Subject Matter Expert on the new Commercial Loan System, providing Utilized IT industry experience in banking, finance, and mortgage, serving as part of the Technical Design Team to ensure 100% accuracy in the development of accurate test plans and scripts for the bank. Trained new hires and FTE on new applications. Assisted Help Desk Representatives, answering client questions and troubleshooting IT problems via telephone, e-mail, and directly in person. Key Contributions: • Served as Subject Matter Expert on the new Commercial Loan System, providing