Bernadette Brian-Richards
Subject Matter Expert II at eGlobalTech (eGT)- Claim this Profile
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Bio
Credentials
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CSM
Scrum Alliance -
PMP
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Experience
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EGlobalTech, a Tetra Tech Company
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Subject Matter Expert II
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Jul 2017 - Present
On the DHS Infrastructure Services Support (ISS) contract, the responsibilities of the Subject Matter Expert (SME) II is primarily responsible for providing support to the client with regards to quality assurance surveillance. Having intimate knowledge of the contract allows for quick and efficient responses readied to fulfill the client’s requests. SME II monitors and analyzes performance metrics and recommends the reported metrics and provides the client with insight to the service level agreements and key performance metrics use to measure the vendor performance; assist with drafting or modifying service level agreements. Additionally, tasks includes reviewing contract deliverables and recommending approval or disapproval, monitoring processes and procedures and creating standard operating procedures for the client. SME II also coordinates and facilitates meetings. • Collaborate with the client to document and re-engineer the business processes and procedures. • Monitor client contract performances and vendor service level agreement for each task order. • Generate briefing presentations for organizational distribution. • Perform independent verification and validation of SharePoint sites for deliverable repository and found on average 5% of portal not current. • Initiate review of the Quality Assurance Surveillance Plan and is currently. • Perform quality assurance surveillance on approximately twenty vendor contract deliverables that are due on a quarterly and annually basis. • Integrated peer review as second layer of quality assurance that improved deliverable quality by 3%. • Use MS Project to create and manage and monitor team activities. • Draft schedule for vendor contract deliverable review process and present to CORs for review and approval. • Develop contract deliverable review Standard Operating Procedure and flow chart after performing gap analysis of the process. Show less
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Primescape Solutions: A HighPoint Company
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United States
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Business Consulting and Services
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1 - 100 Employee
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Project Manager - Contractor at OCC
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Apr 2016 - Jul 2017
• Administer and monitor a portfolio of ten applications. • Review project schedules to ensure staff is efficiently allocated and projects are on schedule. • Communicate with all level of government clientele. • Ensure team members work collaboratively with all level of government clients • Develop and maintain the project management plan, project schedules, and monthly status reports. • Conduct weekly team status meetings. • Streamline document life cycle, functional processes, or any of other business processes related to the SDLC of supported application. • Leverage communication and negotiation skills to guide project team to deploy several high-profile application releases. • Deliver the highest quality contract deliverables such as weekly and quarterly status reports, monthly KPI/SLA metric data, schedule IMS, budget estimates and actuals, risks and issues logs, third-party software version and customer’s technical status reports. • Notify client of the state of the budget. • Review resumes and assist in the hiring and allocation of personnel resources on the project. • Create and maintain staffing plan to ensure that resources are efficiently allocated and appropriate coverage is in place. • Ensure that the client satisfaction of mission critical business processes and services are met. • Facilitate technical meetings. Show less
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PL Systems, LLC
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Centreville, VA
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Project Manager - Contractor at PBGC
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Jul 2013 - Mar 2016
• Provided daily project oversight, planning, and tracking of projects. • Delivered project status and budget reports. • Ensured that each project adhered to the PMLC. • Developed and maintained the project management plan, project schedules, and monthly status reports. • Met with federal program manager to define project scope and finalize schedules. • Conducted weekly status team meetings. • Managed issues, risks, risks’ mitigation and action items; and escalate as needed. • Identified and allocate resources for planned activities. • Reviewed all deliverables prior to submission to COR or relevant stakeholder. • Streamlined document life cycle, publishing processes, or any of other business processes related to content management. • Met with content owners to stay abreast of ongoing needs to improve the manuals. • Oversaw the development and maintenance of the print and online style guide that will streamline the manuals aesthetically and expedite updates to the content and users’ access to new content. • Monitored and guided the development of the policy documentation for all manuals. • Directed the development and implementation of online manuals working with cross-functional team of technical writers, trainers and content owners to meet program objectives. • Presented detailed project summaries to the COR and senior-level management and conducted post publication analysis to determine areas for improvement. • Developed and document internal processes to streamline the publication cycle. • Leveraged communication and negotiation skills to guide project team to deploy several high- profile policies. Show less
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Serco
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IT Services and IT Consulting
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700 & Above Employee
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Project Team Lead - Contractor at PBGC
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Dec 2010 - Jul 2013
• Facilitated daily standup meetings to discuss priority of requirements to implements during the development iteration of the change request. • Documented requirements during iterative development of change request application. • Integrated procedure and policy updates to the online manuals. • Gathered requirements during initial analysis phase, documented, and prepared work artifacts for review and approval. • Coordinated, mapped and executed approach to complete projects on time with multiple subject matter experts (SMEs). • Created test cases and test plans in preparation for testing. • Prepared and submitted deliverables to the COR. • Integrated new procedures in the online manuals successfully. • Completed documentation of the Program Services Branch (PSB) and Customer Communication Branch (CCB) processes and delivered the documentation to the project sponsor. • Documented the Change Management Process for the New Paying Agent Program and manage the Change Requests for the Change Control Board review. • Gathered requirements during initial analysis phase, documented, and delivered functional specification documents. • Prepared business process models using Visio for senior-level management use. • Managed Change Request log that records all Change Requests. • Created and managed project schedules; coordinated work plans between project manager and client using Microsoft Project. Show less
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Catapult Technology
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United States
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Information Technology & Services
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1 - 100 Employee
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Documentation Specialist - Contractor at NSF
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Nov 2009 - Nov 2010
• Managed multiple projects concurrently and supported the Program Manager during transition from the incumbent. • Developed project plan to establish scope and deliverables, scheduled, and used resources to achieve goals and maintained project deliverables. • Prepared and submitted detailed project reports with graphical interpretation. • Interacted with government personnel, team members, and other contractors effectively and cohesively to obtain goals. • Managed client expectations effectively within limits of the scope and schedule. • Gathered requirements from stakeholders and modeled the as-is using data flow diagrams to illustrate the business flow; and analyzed and verified that the requirements gathered met the expectations of the stakeholders. • Documented the requirements elicited from the stakeholders in RTM. • Developed user interface prototype for Business Management System (BMS); and programmed modules for the BMS application tool. • Created test scripts to perform routine test on BMS. • Documented as-is systems within NSF to aid in fine-tuning the business operation processes and submit to Program Manager Officer. • Developed briefs with graphical illustrations created using MS Visio and PowerPoint for the COR and CIO. • Wrote User Guides for business applications released and updated the user guide after each subsequent release. • Created facilities Change Request Forms that facilitated the initiation of requests. • Coordinated interviews of prospective team members. • Initiated facility change requests to relocate team members. • Confirmed and informed the Administrative Officer when all requests had been fulfilled. • Coordinated and scheduled the SETA Team Meetings through the reservation system. • Initiated the incoming and outgoing process of prospective team members or team members leaving respectively. • Maintained the exit forms for employees leaving the organization. Show less
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Stanley Associates, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Supervisor at USPTO
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Jun 2000 - Nov 2008
• Managed multiple projects concurrently and supported the Program Manager during transition from the incumbent. • Developed project plan to establish scope and deliverables, scheduled, and used resources to achieve goals and maintained project deliverables. • Prepared and submitted detailed project reports with graphical interpretation. • Interacted with government personnel, team members, and other contractors effectively and cohesively to obtain goals. • Managed client expectations effectively within limits of the scope and schedule. • Gathered requirements from stakeholders and modeled the as-is using data flow diagrams to illustrate the business flow; and analyzed and verified that the requirements gathered met the expectations of the stakeholders. • Documented the requirements elicited from the stakeholders in RTM. • Developed user interface prototype for Business Management System (BMS); and programmed modules for the BMS application tool. • Created test scripts to perform routine test on BMS. • Documented as-is systems within NSF to aid in fine-tuning the business operation processes and submit to Program Manager Officer. • Developed briefs with graphical illustrations created using MS Visio and PowerPoint for the COR and CIO. • Wrote User Guides for business applications released and updated the user guide after each subsequent release. • Created facilities Change Request Forms that facilitated the initiation of requests. • Coordinated interviews of prospective team members. • Initiated facility change requests to relocate team members. • Confirmed and informed the Administrative Officer when all requests had been fulfilled. • Coordinated and scheduled the SETA Team Meetings through the reservation system. • Initiated the incoming and outgoing process of prospective team members or team members leaving respectively. • Maintained the exit forms for employees leaving the organization. Show less
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Education
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Seton Hall University
BS, Management Information Systems
Community
