Experience

Labor Finders

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Business Development Manager & Staffing Coordinator

  • Jul 2018 - Present



Management Registry Inc.

• University of Louisville

• Executive Administrative Assistant

  • Jan 2018 - Jun 2018

  • Assist program manager with grant documentation, schedule management and budget documentation • Prepare, track and follow up on projects and assignments for department chair and program manager • Enter travel and expense charges and supporting documentation for chair and various faculty and students • Answer phones and direct inquiries to correct office or sub department • Filter, respond and draft letters, notes, memos and emails for Program Manager and Department Chair • Prepare and track all faculty performance and tenure track evaluations and actions. Show less



RavensWolf, Inc.

• Louisville, Kentucky Area

• Entrepreneur

  • Nov 2013 - May 2018

  Life coaching /Motivational speaking • Event planning and expense tracking, travel arrangements • Develop client relationships for client satisfaction and retention • Maintain all records and compliance documentation • Promote community outreach and involvement Life coaching /Motivational speaking • Event planning and expense tracking, travel arrangements • Develop client relationships for client satisfaction and retention • Maintain all records and compliance documentation • Promote community outreach and involvement



Voca

• Humana

• Executive Administrative Coordinator

  • Aug 2017 - Nov 2017

  • Coordinate and schedule meeting calendars for Vice President and 5 Directors • Schedule, Plan and Coordinate meetings and events including catering, expenses, and travel • Book travel arrangements and arrange other logistics (equipment, support personnel, etc) as needed • Monitor expenses and prepare expense reports and documentation • Update floor plans, submit service requests and accommodate associate needs and requests • Coordinate and schedule meeting calendars for Vice President and 5 Directors • Schedule, Plan and Coordinate meetings and events including catering, expenses, and travel • Book travel arrangements and arrange other logistics (equipment, support personnel, etc) as needed • Monitor expenses and prepare expense reports and documentation • Update floor plans, submit service requests and accommodate associate needs and requests



Parallon/NPAS

• Louisville, Kentucky Area

• Preview Specialist

  • Apr 2017 - Aug 2017

  • Protect Confidential Patient information in compliance with HIPAA • Maintain confidentiality and compliance goals and achievements • Communicate with patients, insurers, and guarantors • Perform Account Research • Protect Confidential Patient information in compliance with HIPAA • Maintain confidentiality and compliance goals and achievements • Communicate with patients, insurers, and guarantors • Perform Account Research



Humana

• Louisville, Kentucky Area

• Enrollment Specialist, DEAA/CPU Backend

  • Sep 2016 - Feb 2017

  Enrollment Specialist • Process enrollment applications with the member in mind. • Communicate with agents, members and team to achieve resolution • Process application errors in a timely manner with 99% accuracy. • Maintain confidentiality and compliance goals and achievements CPU Backend, DEAA Maintenance Spec. • Research and resolve delays in member’s enrollment • Respond to various processes in which member’s enrollment has been changed or delayed • Communicate and educate members regarding the Duel Eligible Process • Answer questions and resolve any issues with respect and dignity for the member. CMS Errors/Preprocessing • Resolve errors with enrollment/disenrollment transmit codes from CMS • Properly notate and send letters to members regarding their enrollment • Verify coverage, premiums and benefits match CMS/Marx Show less



Shoe Carnival, Inc.

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Oct 2015 - Apr 2016

  • Ensure compliance on all company policies and legal issues • Train and instruct associates in Company techniques of Total Customer Service • Excelled with in store marketing and loss prevention techniques • Responsible for store banking and money management procedures • Excelled at customer service and relationship building for repeat business • Ensure compliance on all company policies and legal issues • Train and instruct associates in Company techniques of Total Customer Service • Excelled with in store marketing and loss prevention techniques • Responsible for store banking and money management procedures • Excelled at customer service and relationship building for repeat business



Dragon Lady Paralegal Services

• Riverdale, Ut

• Owner, Director of Contracts and Client Relations

  • Jan 2009 - Jan 2013

  Oversee the development of a steady client base of 36 attorneys with an average contract rate of 12 cases per month, 30 billable hours per case. Beginning in 2010 implemented and annual increse of 4% for new client attorneys and an increase of 38 cases for base clients. Develop and maintain a 98% client satisfaction rate. Directed work product quality resulting in a 12% annual revenue increase begining in 2010 and continuing into the fourth quarter of 2012. Oversee the development of a steady client base of 36 attorneys with an average contract rate of 12 cases per month, 30 billable hours per case. Beginning in 2010 implemented and annual increse of 4% for new client attorneys and an increase of 38 cases for base clients. Develop and maintain a 98% client satisfaction rate. Directed work product quality resulting in a 12% annual revenue increase begining in 2010 and continuing into the fourth quarter of 2012.