Berlin Pidlaoan
Operations Team Lead at Expedock- Claim this Profile
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Bio
Credentials
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Licensed Customs Broker
Philippine Professional Regulation Commission
Experience
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Expedock
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Operations Team Lead
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Nov 2021 - Present
• Keeping track and facilitating day-to-day operations. • Make sure jobs and tasks are properly tracked and documented. • Spot checking the work of the operators. • Troubleshoot issues and edge cases that arise → provide operational fixes to the team of operators. • Update record of team's performance. • Documenting customer feedback, attending to their concerns and evaluating why it happened. • Process documents and make sure the details entered are correct. • Organize operator's one on one and team huddles. • Do monthly reports. • Operations Lead discretion on handing memos/warnings after consultation with Operations Manager. Show less
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DB Schenker
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Business Support Senior Associate
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Jun 2020 - Jun 2021
• Activate / Create import shipments• Update arrival information• Receive Carrier Arrival notice• Create/send Schenker Arrival Notice to Customer Management• Terminal and Port Authority communication as applicable• Request cargo release (D/O, pick-up number, invoice from Carrier)• Communicate with internal customs clearance department or external brokerage and stakeholders• Handover documents to internal / external brokers• Confirm HBL surrender• Instruct/assign MCT operator/department for delivery arrangement• Relay Delivery and Self Pickup Instructions/appointment• Verify/update reserves for any additional accessorial charges• Shipment tracking and event updates• Upload documents to ODM Show less
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Tender Management
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Feb 2019 - Jun 2020
• Conduct pre-tender discussions with Key Account Manager (KAM), Product, Pricing to understand strategy and requirements of upcoming RFQs.• Coach and support KAMs to ensure a full preparation work done prior to RFQ including but not limited to drive decision making where possible through pre-tender calls with regional stakeholders, trigger early any Finance, Risk and Legal topics, and recommend tender pre-work activities when necessary.• Act as Project Manager of the assigned tender, to facilitate and streamline communication among different groups and functions within the organization, to facilitate and drive strategy setting and value proposition.• To lead and coordinate entire tender process to ensure timely execution and quality submission.• To facilitate pre-submission meeting to discuss reviews (e.g. rates analysis reviews based on tender strategy as advised by Account Manager, RFQ compliance reviews, Terms and Conditions/Pricing Facts reviews etc.).• To prepare and upload of all required tender documents into the tender platform (e.g. minutes, checklists, tender docs).• Perform other ad hoc projects as assigned to support business goals. Show less
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Senior Customs Data Associate
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Oct 2016 - Feb 2019
• Data entry of supplier invoices and compiling for Air and Sea shipments using Expedient system for miscellaneous importation or a nominated client base in an efficient manner and according to Brokerage and customer KPI’s.• Assist the Customs Manager and/or Brokers to monitor workload and coordinating flexible hours within the workgroup.• Working with Customs Manager of all happenings which may have an impact on the quality ofservice provided.• Requesting documentation from relevant parties.• Monitoring of incoming emails.• Develop effective relationship with internal client base. Show less
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Offshore Business Processing
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Australia
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Outsourcing/Offshoring
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100 - 200 Employee
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Licensed Customs Broker Specialist
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Apr 2015 - Oct 2016
• Compile and enter data from source document into computer database, files and forms. • Ensure accuracy of completed works at all times. • Comply with data integrity and security policies. • Provide customers with product and service information with highest quality standards. • Provides accurate vessel sailing schedule. • Compile and enter data from source document into computer database, files and forms. • Ensure accuracy of completed works at all times. • Comply with data integrity and security policies. • Provide customers with product and service information with highest quality standards. • Provides accurate vessel sailing schedule.
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Education
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2010 - 2014
Adamson University
Bachelor of Science, Customs Administration
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