Underwriter | Sports & Entertainment Division

• Nov 2021 - Present

Account Manager and Assistant Director of Programs and Development

• Oct 2018 - Nov 2021

▪ Managed industry-exclusive insurance programs for US-based indoor sports facilities, climbing wall gyms, amateur, and professional sports teams and leagues ▪ Oversaw the procurement of new business and renewal retention for multiple lines of commercial insurance ▪ Conducted agency sales analysis on a weekly, bi-monthly & yearly basis ▪ Managed industry-exclusive insurance programs for US-based indoor sports facilities, climbing wall gyms, amateur, and professional sports teams and leagues ▪ Oversaw the procurement of new business and renewal retention for multiple lines of commercial insurance ▪ Conducted agency sales analysis on a weekly, bi-monthly & yearly basis

Production Underwriter

• Jul 2014 - Aug 2018

▪ Managed the production & profitability of over 70 independent insurance agencies ▪ Conducted annual agency business plans & set follow up goals to ensure production & profitability ▪ Oversaw the project management of an 18-month / 4-million-dollar agency rollover ▪ Created monthly analytical reports to quantify underwriting impact with assigned agents/territories ▪ Produced weekly premium retention & policy persistency reports to gauge the effects of rate revisions ▪ Completed competitive analysis for prospecting appointments to showcase competitive position ▪ Initiated agency incentives to increase profitable production ▪ Trained, mentored, & coached new employees and newly appointed agents ▪ Implemented improvements on company procedures, manuals, and guidelines Show less

Assistant Branch Manager

• Dec 2010 - Jul 2014

▪ Ensured branch profitability by maximizing fleet size and increasing the sales of ancillary products ▪ Doubled fleet size by enticing corporate accounts to replace work vehicles with vehicles from my fleet ▪ Supervised 30 full & part-time staff while managing the branch at the Richmond International Airport ▪ Improved customer service relations - Recognized for continually exceeding the industry average ▪ Earned three promotions at the minimum time allowed (Promoted from Mgmt. Trainee to Assistant Branch Manager – within six months) Show less

Sales Manager

• Oct 2009 - Nov 2010

▪ Lead in membership sales ▪ Upheld quota for individual and corporate sales ▪ Oversaw the training of part-time staff and the purchasing of equipment for multiple facilities ▪ Lead in membership sales ▪ Upheld quota for individual and corporate sales ▪ Oversaw the training of part-time staff and the purchasing of equipment for multiple facilities

Manager

• Aug 2008 - Oct 2009

▪ Managed all of the day-to-day operations of a newly opened gym ▪ Increased their memberships from 0 to over 500 within its first year ▪ Conducted membership sales, facility marketing, maintained customer relations, meeting with the BBB, and collected on account receivables ▪ Managed all of the day-to-day operations of a newly opened gym ▪ Increased their memberships from 0 to over 500 within its first year ▪ Conducted membership sales, facility marketing, maintained customer relations, meeting with the BBB, and collected on account receivables