Experience

Helping Hand Nursing Service Home Health Care LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Director

  • Apr 2021 - Present

  Detroit, Michigan, United States I was promoted into a dual role as HR Director and Compliance Officer due to significant growth with 20 new clients and 25 new caregivers. I currently oversee 5 branches, 15 direct reports, and the nursing staff. Highlights of accomplishments in this role include: • Manage and control company policies, procedures, and the employee handbook. • Creating organizational structure for employee work schedules and assignments. • Remained in-office throughout the pandemic to support… Show more I was promoted into a dual role as HR Director and Compliance Officer due to significant growth with 20 new clients and 25 new caregivers. I currently oversee 5 branches, 15 direct reports, and the nursing staff. Highlights of accomplishments in this role include: • Manage and control company policies, procedures, and the employee handbook. • Creating organizational structure for employee work schedules and assignments. • Remained in-office throughout the pandemic to support essential services. Transitioned all paperwork requiring signatures online. • Revised all workplace policies in accordance with COVID mandates. • Partnered proactively with government-sponsored programs to ensure adequate inventory of essential medical and office supplies.

• Compliance Officer

  • Dec 2019 - Present

  Detroit, Michigan, United States I was nominated to initiate the Compliance Officer role and wrote the job description with the Chief Administrative Officer. I carry responsibility for internal audits in preparation for annual Federal audits and ACHC accreditation guidelines/standards. Additionally, I monitor ongoing compliance with 6 Federally-funded programs. Highlights of accomplishments in this role include: • Created an internal audit tool and set consistent standards across all 5 branch offices. • Improved… Show more I was nominated to initiate the Compliance Officer role and wrote the job description with the Chief Administrative Officer. I carry responsibility for internal audits in preparation for annual Federal audits and ACHC accreditation guidelines/standards. Additionally, I monitor ongoing compliance with 6 Federally-funded programs. Highlights of accomplishments in this role include: • Created an internal audit tool and set consistent standards across all 5 branch offices. • Improved compliance rating from 10% to 70% companywide in less than 3 years. • Developed risk mitigation and contingency plans to respond swiftly to any critical incidents.

• Human Resources Generalist & Human Resources Assistant

  • Sep 2017 - Dec 2019

  Royal Oak, Michigan, United States I was recruited to serve as the Lead HR Generalist for over 400 employees across the branch network. Highlights of accomplishments in this role include: • Created all training material and programs for new employees and field staff. • Onboarded all new employees, including completion of new hire paperwork, and conducted weekly orientation classes. • Managed all employee credentials and files as well as the verbal/written warning process. • Delivered training/coaching for… Show more I was recruited to serve as the Lead HR Generalist for over 400 employees across the branch network. Highlights of accomplishments in this role include: • Created all training material and programs for new employees and field staff. • Onboarded all new employees, including completion of new hire paperwork, and conducted weekly orientation classes. • Managed all employee credentials and files as well as the verbal/written warning process. • Delivered training/coaching for performance management and disciplinary actions.



Helping Hand Nursing Service Home Health Care LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Branch Manager

  • Jun 2014 - Oct 2015

  Royal Oak, Michigan, United States In this role, I operated a branch with 3 internal and 50 field staff members. I managed all scheduling and budget operations. I received promotion based on consistent ideas for improving profitability. Highlights of accomplishments in this role include: • Designed and implemented a standardized process and paperwork for onboarding new hires where none existed previously. • Created customer service standards and workplace policies. • Met personally with as many employees as… Show more In this role, I operated a branch with 3 internal and 50 field staff members. I managed all scheduling and budget operations. I received promotion based on consistent ideas for improving profitability. Highlights of accomplishments in this role include: • Designed and implemented a standardized process and paperwork for onboarding new hires where none existed previously. • Created customer service standards and workplace policies. • Met personally with as many employees as possible before launching an official standards training program.

• Human Resources Assistant

  • Jun 2013 - Jun 2014

  Grand Blanc, Michigan, United States Hired as an HR Assistant after graduation to help build out the company’s infrastructure and HR function.