Experience

Wilson Fishing

• Australia
• Wholesale
• 1 - 100 Employee

• Operations Manager

  • Mar 2022 - Present

  Brisbane, Queensland, Australia Modernising and improving the business at Australia’s premier fishing tackle company. Introducing paperless working practices Re-profiling for improved productivity Cost saving initiatives People and process management Supply chain and range reviews



Williams Medical Supplies

• United Kingdom
• Retail
• 1 - 100 Employee

• Head of customer Fulfilment and Logistics

  • Mar 2019 - Jan 2022

  Caerphilly, Wales, United Kingdom Job role includes full responsibility and ownership for all warehousing and distribution for c.9000 GP surgeries across the UK and Ire, corporate customers, trade accounts, export and retail. Managing a team of 70 staff, with a range of 15k SKUs across 450 suppliers, distributing over 1.4k orders a day from a 95,000 sq/ft warehouse. Full accountability for customer service levels, health and safety, operational projects, stock accuracy, department budgets, metrics, and reports. Driver of change… Show more Job role includes full responsibility and ownership for all warehousing and distribution for c.9000 GP surgeries across the UK and Ire, corporate customers, trade accounts, export and retail. Managing a team of 70 staff, with a range of 15k SKUs across 450 suppliers, distributing over 1.4k orders a day from a 95,000 sq/ft warehouse. Full accountability for customer service levels, health and safety, operational projects, stock accuracy, department budgets, metrics, and reports. Driver of change for the business, creating a clear strategy for operations to ensure the customer is at the heart of the day to day. Key Achievements include: • Improved service level by 35% and OTIF by 20% for primary care customers • Introduced Inventory management process to improve stock accuracy by 20% • Reduced spend by £350k, 9% in operations • Reduced Goods In turnaround from 72hrs to a clear floor policy at end of shift • Intervened, by request, in the UK operation of the third largest pharmaceutical company to enable the distribution of cancer treatment to the NHS during the COVID pandemic, with an operation up and running in 8 days and all back orders fulfilled within 2 weeks • Negotiation of 3% rebate on corrugate spend • Negotiation of tiered rebate on 3PL carrier spend • Saving of £0.49 per head per hour through introduction of new agency • Revenue stream from corrugate recycling • Saving of over £6k YOY through introduction of card bailer • Introduction of new KPIs and measures (OPH/LPH/IPH) • Introduction of new operational structure supporting customer journey and improving colleague development opportunities • Complete review and implementation of WI’s, SOP’s and processes • Development and appointment of new Operational Co-ordinators Show less



Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• Warehouse Service Shift Manager

  • Aug 2018 - Mar 2019

  Reading, United Kingdom Leading a team of Warehouse Service Team Managers in an efficient and focussed operation in fast moving packaged goods. With a focus always on cost and innovative ways of thinking I deliver key KPIs in a controlled and passionate way. Through inspiring great performance and encouraging my team to always be at their best our possibilities are limitless.



On Sabbatical

• Professional Training and Coaching

• Career Break

  • Apr 2017 - Aug 2018

  Worldwide Career Break to travel the world with my family

• Transport Planning Shift Manager

  • Aug 2015 - Feb 2017

  Daventry, Northamptonshire, United Kingdom My role here was to manage, coach and support my team to optimise the logistics plan for all deliveries to Tesco stores within the UK. Daily tasks including management of communications between stores and distribution centres, encouraging distribution-store long term collaborative strategy, root causing plan failures, monitoring KPI’s, observing UK wide traffic and road conditions, people management, system analysis and managing the expectations of senior distribution personnel. Additionally my… Show more My role here was to manage, coach and support my team to optimise the logistics plan for all deliveries to Tesco stores within the UK. Daily tasks including management of communications between stores and distribution centres, encouraging distribution-store long term collaborative strategy, root causing plan failures, monitoring KPI’s, observing UK wide traffic and road conditions, people management, system analysis and managing the expectations of senior distribution personnel. Additionally my focus was on delivering the annual project pipeline plans including projects to improve service to stores, increase plan efficiency through network re-engineering, decrease operational costs within the Daventry Support Office and re-structuring transport routes to allow for the best Cost per Case and Cost per Transport Hour throughout the network. My team launched cost saving initiatives and was a key player in projects delivering better service to our stores. The Transport planning team were able to assist on projects working with the Primary Transport Team and Procurement providing planning assistance to integrate inbound and outbound deliveries to reduce overall transport costs.

• Warehouse team manager

  • Apr 2013 - Aug 2015

  Reading, United Kingdom The daily role of a Warehouse Team Manager is to manage the warehouse operation from Goods In to Goods Out. On an average shift 400 team members are monitored. Colleague productivity is managed closely in order to maximise efficiency that transcend to shift end Cost per Warehouse Hour and deliver operational excellence. Operational KPI’s include warehouse hour utilisation (headcount) through completed capacity plans, lost cages, pick accuracy, late loading and out of stocks. Each warehouse… Show more The daily role of a Warehouse Team Manager is to manage the warehouse operation from Goods In to Goods Out. On an average shift 400 team members are monitored. Colleague productivity is managed closely in order to maximise efficiency that transcend to shift end Cost per Warehouse Hour and deliver operational excellence. Operational KPI’s include warehouse hour utilisation (headcount) through completed capacity plans, lost cages, pick accuracy, late loading and out of stocks. Each warehouse Manager is responsible for a crew where they assist with their wage queries, ensuring they receive the necessary training, conducting their reviews, holding coaching sessions and holding disciplinary meetings when required. As part of my senior team development I frequently held the role of Shift Manager where I was ultimately responsible for warehouse performance for the shift. I also undertook a safe hands position as Training Manager where I was responsible for the health and safety training and legal compliance of all colleagues employed in the warehouse for a six-week period. Additional projects included increasing productivity and efficiency on shift through simpler, clearer, improved ways of working.

• Better Service Manager

  • Mar 2012 - Apr 2013

  Reading, United Kingdom I was asked to take on the role of Better Service Manager by my Store Manager. The role consisted of building and maintaining great customer and colleague relations and to promote Tesco’s presence within the local community. My duties during this role included but were not exclusive to; training and validating over 400 staff, building and reviewing action plans with line managers and liaise with senior managers to create realistic department objectives. On a day to day my role involved… Show more I was asked to take on the role of Better Service Manager by my Store Manager. The role consisted of building and maintaining great customer and colleague relations and to promote Tesco’s presence within the local community. My duties during this role included but were not exclusive to; training and validating over 400 staff, building and reviewing action plans with line managers and liaise with senior managers to create realistic department objectives. On a day to day my role involved building customer relations and problem solving, along with shop floor coaching and reviewing to improve operational performance. I also attended many on-boarding sessions with senior managers and reported directly to the Store manager.

• Duty Manager

  • Sep 2011 - Mar 2012

  Reading, United Kingdom Along side running a department I was also a duty manager. This role provided me with new challenges as I was accountable for the day-to-day running of the store including; shift meetings, root cause analysis, solving distribution problems, responding to customer queries and ensuring the store’s KPIs were met. This role helped me to hone my management skills; improving my abilities to influence upwards and manage my peers effectively. This role also helped me to support other managers working… Show more Along side running a department I was also a duty manager. This role provided me with new challenges as I was accountable for the day-to-day running of the store including; shift meetings, root cause analysis, solving distribution problems, responding to customer queries and ensuring the store’s KPIs were met. This role helped me to hone my management skills; improving my abilities to influence upwards and manage my peers effectively. This role also helped me to support other managers working towards bigger roles within the store.

• Bakery Manager

  • Jul 2009 - Sep 2011

  Llansamlet, Swansea, United Kingdom Llansamlet Extra was a larger store providing greater opportunities and challenges. Key achievements include growing sales into double-digits, reducing waste and streamlining hours to improve profitability. 30,60,90 roadmaps were prepared to improve operational efficiency and annual process reviews were carried out. I gained improved knowledge on stock control routine and attended many workshops including Gold Food Safety and Health and Safety courses. I was given increased responsibility to… Show more Llansamlet Extra was a larger store providing greater opportunities and challenges. Key achievements include growing sales into double-digits, reducing waste and streamlining hours to improve profitability. 30,60,90 roadmaps were prepared to improve operational efficiency and annual process reviews were carried out. I gained improved knowledge on stock control routine and attended many workshops including Gold Food Safety and Health and Safety courses. I was given increased responsibility to act as safe hands in the store managers absence, produce store reports and deliver presentations at senior meetings.

• Bakery Manager

  • Aug 2005 - Jul 2009

  Swansea, United Kingdom First management appointment as Bakery Manager. Duties included; people management including reviews, disciplinary meetings and coaching sessions. Operationally responsible for resource management, stock control, driving sales, waste management as well as availability and unknown loss.

• General Assistant

  • Sep 2003 - Aug 2005

  Swansea, United Kingdom Multi skilled across many departments including fresh produce, bakery, grocery and checkouts. Duties included but not limited to replenishment and date rotation of stock, unloading wagons, dealing with basic customer queries, serving customers and ensuring standards exceed customer expectations. Completed the development programme to line management.