Berenisse Castillo
Invest Operations Associate at M1- Claim this Profile
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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SQL
CoRiseJun, 2023- Nov, 2024 -
Series 99
FINRAJan, 2022- Nov, 2024 -
Securities Industry Essentials
FINRAJan, 2021- Nov, 2024
Experience
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M1
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United States
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Financial Services
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100 - 200 Employee
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Invest Operations Associate
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Nov 2022 - Present
•Selected to be on the team tasked with designing the processing framework for the Direct Registration System (DRS), investigating broker firm eligibility, setting transfer thresholds for different securities, establishing processing and rejection fees, and ensuring efficient implementation; investigated and identified an average of 10 DRS requests per week, up from 4-5.•Manage ACAT requests for self-clearing accounts, ensuring asset transferability, communicating rejections, and helping the fraud department detect unauthorized transfers; verify the eligibility of all securities for transfer/trading, and ensure accounts pass the margin review process.•Oversee a Broker Operation Specialist, directing the ACAT team in maintaining a 99% outstanding SLA goal; ensured prompt responses to customer service inquiries and cost basis queries from APEX clearing firm.•Process check requests for divorce and deceased accounts, ensuring accurate and efficient account handling. Show less
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Broker Operations Specialist, Investments
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Apr 2021 - Oct 2022
• Oversaw daily FinTech brokerage operations for a robo-advisory investment platform, encompassing brokerage accounts, digital checking accounts, and lines of credit; ensured precise account transfers and cost basis after transfer requests, maintaining outstanding accuracy.•Analyzed over 15 accounts eligible for the ACAT promo on a quarterly basis, ensuring transfer alignment with specific payout thresholds and the possession of a taxable account to qualify for the payout.•Managed the processing and oversight of 140 ACAT tickets weekly for seamless asset transfers, providing regular updates to high-value clients; implemented three innovative macros to automate customer cancel notifications for incoming and outgoing ACAT requests.•Constructed a comprehensive step-by-step guide for Broker Specialists, offering clear instructions for resubmitting full ACAT requests in instances of internal errors within the Alps system; the future Specialist continually used this guide to resubmit transfer requests. •Devised a tailored training program to educate the Client Success Team on effectively utilizing the clearing firm software; paved the way for team members to provide prompt transfer status updates within minutes. Show less
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Colorwave
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Tech & Innovation Fellow
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Sep 2023 - Present
Colorwave is a non-profit organization with a mission to reduce the racial wealth gap and foster equity within the venture capital-backed startup community. The Colorwave fellowship program is tailored to empower emerging Black, Latinx, and Native American professionals by providing them with essential training to excel and prosper within the VC-backed startup ecosystem Colorwave is a non-profit organization with a mission to reduce the racial wealth gap and foster equity within the venture capital-backed startup community. The Colorwave fellowship program is tailored to empower emerging Black, Latinx, and Native American professionals by providing them with essential training to excel and prosper within the VC-backed startup ecosystem
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WayFinder Logistics
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Account Executive
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Sep 2020 - Mar 2021
•Built strong relationships with 50 dispatchers and truck drivers, communicating daily to provide real-time updates on freight/load status, and investigating issues with external carriers; instrumental in enhancing dispatcher communication in collaboration with the operations team. •Established essential logistics support, addressing challenges, managing risks, and facilitating seamless transactional flow; stayed current on evolving trends in the freight industry and shared insights with the account manager to inform decision-making. •Ensured strict adherence to compliance requirements, maintaining a commitment to industry standards. •Designated as the lead account executive responsible for managing West Coast Spanish-speaking drivers and establishing concise communication strategies, specifically for those with high-value cargo. Show less
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Trinity Financial Advisors, LLC
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United States
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Financial Services
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1 - 100 Employee
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Office Assistant
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Jan 2018 - May 2019
•Prepared investment analysis booklets for forthcoming client meetings for the financial planners, managing and updating client information within the internal database, Worldox •Managed monthly office inventory to ensure efficient operations, scanning documents and organizing tax documents to support the tax team; achieved a 100% accuracy rate by verifying trade tickets against securities and confirming requested quantities using current statements. •Assisted Spanish-speaking clients and those unfamiliar with technology in setting up access to the portfolio portal. Show less
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DRW
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United States
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Financial Services
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700 & Above Employee
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Trading Support Intern
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Jun 2018 - Aug 2018
•Managed corn and wheat options on the trading floor, communicating effectively with buyers and sellers on commodity quantities, and utilizing coding to input and update buy/sell transactions on the Chicago Mercantile Exchange Database. •Collaborated with a manager to design a standardized terminology template for interns, enhancing team consistency and saving time. •Ensured functionality of tablets and phones for traders prior to market opening. •Managed corn and wheat options on the trading floor, communicating effectively with buyers and sellers on commodity quantities, and utilizing coding to input and update buy/sell transactions on the Chicago Mercantile Exchange Database. •Collaborated with a manager to design a standardized terminology template for interns, enhancing team consistency and saving time. •Ensured functionality of tablets and phones for traders prior to market opening.
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BMO U.S.
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United States
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Banking
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700 & Above Employee
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Project Management Intern, U.S Personal & Commercial Delivery
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Jun 2017 - Aug 2017
•Managed research projects for the department, utilizing current technology trends to furnish recommendations for retail lending initiatives. •Researched and produced a comprehensive guidebook outlining the funding process for the U.S. Personal and Commercial Delivery Department; the guidebook helped standardize official processes. •Developed a reference diagram for the project management process, boosting efficiency and streamlining the onboarding of future interns. •Managed research projects for the department, utilizing current technology trends to furnish recommendations for retail lending initiatives. •Researched and produced a comprehensive guidebook outlining the funding process for the U.S. Personal and Commercial Delivery Department; the guidebook helped standardize official processes. •Developed a reference diagram for the project management process, boosting efficiency and streamlining the onboarding of future interns.
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Education
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University of Illinois at Chicago
Bachelor of Science - BS, Bachelor of Science in Finance | Business Analytics Minor
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