Events Manager

• Nov 2019 - Present

Events Co-ordinator

• Nov 2014 - Nov 2019

I specialise in organising conferences and events (lunches, dinners, drinks receptions, birthdays, Christmas parties for up to 250 people) for high-profile corporate and private clients in a renowned private members club in Mayfair.I liaise with clients to identify their requirements and for ensuring customer satisfaction and repeat business. I collaborate and negotiate with suppliers, onsite team of concierges, chefs and operations team. I conduct client site visits and participate in industrial showcases and exhibitions.I respond to complaints to ensure customer satisfaction, work towards achieving sales targets and to maximise revenue.As a chairman of Staff Forum I organised staff events and liaised in solving staff related problems.

Meetings and Events Sales Executive

• Aug 2011 - Oct 2014

I managed wide variety of enquiries and requests from corporate and private customers. Provided quotations based on market research, negotiated costs and factored in budgets with customers for securing business, increasing profitability and ensuring successful events. I provided professional advice to organisers of meetings and events. Issued contracts and invoices, received payments and carried out follow-up calls after functions to build a positive and long-lasting rapport with customers and for securing repeat business.

Reception Shift Leader

• Feb 2010 - Aug 2011

I was accountable for smooth running of the Front Office, supervising receptionists and concierges. I balanced hotel availability for maximising room revenue and hotel occupancy. I dealt with guests' complaints. I carried out Duty Manager shifts when I was responsible for smooth functioning of the hotel, resolving problems, ensuring proper levels of staffing in all departments and supervising conferences and events. I trained new members of staff.

Hotel Receptionist

• Aug 2009 - Feb 2010

I provided face-to-face customer service. Checked guests in and out according to procedures, upsold hotel services to maximise revenue, received payments and dealt with guests requests.