Experience

WSB University

• Poland
• Higher Education
• 100 - 200 Employee

• Student

  • Jun 2023 - Present



The Silesian University of Technology

• Poland
• Higher Education
• 500 - 600 Employee

• Student

  • Sep 2022 - Present



Ethiopian Airlines

• Hawassa, Sidama, Ethiopia

• Costumer Service Specialist

  • Mar 2020 - Oct 2022

  - Used consultative techniques to understand customer needs and make strategic referrals to business partners. -Collected customer feedback and made process changes to exceed customer satisfaction goals - Used consultative techniques to understand customer needs and make strategic referrals to business partners. -Collected customer feedback and made process changes to exceed customer satisfaction goals



Ethio Telecom

• Hawassa, Sidama, Ethiopia

• Customer Service Assistant

  • Aug 2018 - Feb 2020

  -Recorded actions taken, issues resolved and information to effectively manage customer accounts. -Trained new personnel regarding company operations, policies and services. -Entered orders into computer database system. -Responded proactively and positively to rapid change. -Recommended products to customers, thoroughly explaining details. -Promptly responded to inquiries and requests from prospective customers. -Applied highly effective selling skills while properly engaging and presenting solutions to customers. Show less