Experience

Mercedes-Benz Romania

• Romania
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Incident Expert

  • May 2021 - Present



Stefanini EMEA

• Belgium
• IT Services and IT Consulting
• 700 & Above Employee

• Global ServiceNow Request Management Specialist

  • Sep 2019 - May 2021

  • Supported ITSM implementation in ServiceNow (Request Management and Incident Management). • Established guidelines and procedures using ITIL principles for the IT community. • SPOC for any queries or concerns that internal organizations might have related to the ServiceNow platform. Functioned as a liaison between functional business organizations and IT organizations globally. • Worked with the Product Owner and the Project Management team delivering the roadmap and deciding the next course of action. • Created the product backlog alongside with the Product Owner. • Technical consultancy for building catalog items under the Service Catalog module. • Educated key users on how the client vision was adapted using the ServiceNow platform comparing with the legacy solutions.• Analyzing and comparing current catalog workflows and provide "how to" instructions for ServiceNow setup

• Support engineer - level II

  • Nov 2018 - Aug 2019

  • AD administration• Office 365 (setup, troubleshooting, advanced features)• Networking(NAS, SAN, VPN, Connectivity, intranet, troubleshooting, know-how,TCP/IP,WAN/LAN)• Windows Server Administration/Linux Server(troubleshooting, features,install, maintenance ,debugging,powershell ,basic bash)• Windows 7/10 Support(guides,installation,advanced features).• As400 IBM i series (Access Management)



Netop Tech Romania

• Quality Control Engineer

  • Jan 2016 - Aug 2017

  • Responsible for ensuring quality in two software products: Netop Remote Control and Netop Vision (Classroom Management Software) • Continually interacted with the development team to provide relevant feedback • Carried out weekly presentation for bugs documentation and suggestions • Evaluated software’s behavior for different operating systems (Linux, Unix, Debian, Red Hat Linux, Windows, OS X, Chrome) using VMware VSphere as a cloud computing virtualization platform. • Designed functional and acceptance test scripts with Python, Selenium WebDriver. • Improved testing process by building comprehensive test plan and test cases