Experience

Thai Palace Restaurant

• United States
• Hospitality
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2021 - Present

   Provide exceptional customer service by effectively communicating with managers during daily meetings to stay informed about menu changes and specials, showcasing strong listening and learning skills.  Proactively ensured customer satisfaction by regularly checking in with diners, promptly processing additional orders, and maintaining a positive attitude in fast-paced and high-pressure situations.  Demonstrated excellent communication abilities by assisting customers with menu selection, offering personalised recommendations, and promptly addressing their questions or concerns.  Collaborated effectively with kitchen staff, ensuring accurate communication of dining orders and timely handling of special requests, guaranteeing efficient and accurate service delivery.  Exhibited strong problem-solving skills in swiftly addressing and resolving customer issues to their satisfaction.  Demonstrated organisational prowess by accurately preparing bills and processing payments, both cash and credit cards, ensuring efficient and accurate financial transactions. Show less



Bangkok Flight Services

• Thailand
• Airlines and Aviation
• 100 - 200 Employee

• Load Controller

  • Jul 2018 - Jun 2020

• Load control (weight and balance of aircraft)

  • Jul 2018 - Jun 2020

  My responsibility was to prepare all weight and balance documentation for the flight. In addition, I had to order the required quantity of baggage containers for ULD aircraft. Furthermore, this position serves as a major communication point for dispatch, ground handlers, baggage room, catering, fueling, ticket counter, boarding gate, cargo, and other service providers. To execute this task, I would have to collaborate with multiple departments and work under time constraints on each file. For safety and to ensure that the airplane departs on time, the time must be maintained. In addition, I had to connect with the Cargo department to get the final cargo weight and DG loading information. Finally, I had to prepare the arrival and departure loading instructions. Show less