Experience

Techstreet

• United States
• Information Services
• 1 - 100 Employee

• Inside Account Manager

  • Mar 2021 - Present

• Customer Service Sales Representative

  • Apr 2019 - Mar 2021

  • Provides strong phone, email and chat support to Techstreet customers with courtesy and empathy, matching customer business requirements• Follows-up with customers who were not satisfied with service or resolution • Closes an average of 30 email cases a day, frequently more • Processes purchase orders and tax exemptions for Techstreet Store customers • Verifies pricing for add-ons, renewals and initial contracts through Techstreet Enterprise• Triages urgent cases to be proactive and efficient within the queues• Contributes in collecting past-due payments on aging accounts for both Store and Enterprise • Gained knowledge and increased personal development through MyLearnings (Subjects including Resilience, Habits of a Highly Effective Person and Emotional Intelligence in the Workplace)



Global Solutions Incorporated

• United States
• Telecommunications
• 1 - 100 Employee

• Legal Transcriptionist

  • Sep 2018 - Mar 2019



Harrison Roadhouse

• United States
• Restaurants
• 1 - 100 Employee

• Server/Bartender

  • May 2018 - Mar 2019



Michigan State University

• United States
• Higher Education
• 700 & Above Employee

• Supervisor

  • Nov 2015 - Aug 2018

  -Handled all administrative tasks relative to residence hall operation, including emergency response and service center representative support-Oversaw desk operations and ~70 Level I employees, evaluating job performance each semester-Conducted new employee orientation and training programs [Jan. 2016, ~100 employees]-Recruited and conducted interviews for ~50-60 prospective employees over the years- In charge of payroll processing for MSU HR for approx. 6 months [for 50-100 employees]-Oversaw planning for Residence Hall conferences during Summer 2017 and 2018 [~6,000 people]

• Residential Assistant for Academic Orientation

  • Feb 2015 - Apr 2016

  -Led orientation programs for thousands of incoming freshmen by guiding tours, participating in informational panels, and assisting with student schedule building-Evaluated and trained newly hired student peers [Spring 2016]-Adapted to a fast-paced dynamic work environment by developing strong public speaking and leadership skills among large groups of people

• Service Center Representative

  • Apr 2015 - Nov 2015

  -Promoted to a Level III Supervisor in Nov. 2015-Provided optimal residence experience with strong telecommunications, emergency response, mail and package distribution, and support for resident move-in



Zingerman's

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Off-Site Events & Catering Server

  • Apr 2013 - Jul 2016

  -Set-up and took down tents, tables, and chairs for weddings, fundraisers, and other special events-Served food and beverages to guests-Collaborated with other employees to delegate tasks

• Marketing Intern

  • Sep 2013 - Jun 2014

  -Managed Point of Sales, Social Media and Online Menu Software, while assisting with special events and marketing.

• Busser and Host

  • Jun 2012 - Apr 2014



PRIME Research

• United States
• Public Relations and Communications Services
• 100 - 200 Employee

• Media Analyst

  • Apr 2014 - Aug 2014

  -Worked on the BlackBerry team to analyze various articles referencing the company itself, and competing companies, translating these references to code-Brainstormed with various team members to meet deadlines -Worked on the BlackBerry team to analyze various articles referencing the company itself, and competing companies, translating these references to code-Brainstormed with various team members to meet deadlines



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Volunteer

  • Sep 2010 - Jun 2014

  President of Skyline's Red Cross Club President of Skyline's Red Cross Club