Experience

Aruba Business

• Italy
• Technology, Information and Internet
• 1 - 100 Employee

• • May 2015 - Present

  Aruba Business S.r.l., in the Aruba.it group, is the company dedicated to market Enterprise and Business Partners, for IT services, Internet and Web.I collaborate to achieve the business objectives and customer satisfaction and retention management.My role includes:* Management of Relationship with major customers and leads, by phone, email and trouble ticket.* Meetings with top customers.* Customer Retention and conflicts Management. * Inbound sales development.* Participation in trade fairs and events to meet customers and leads.* Upselling and cross-selling.* Interaction with technical staff for specific projects.* Manage relationships with internal and external providers.* Business negotiations with customers and post-sales activities.* Training and coaching to the new hires in sales office. Show less

• • Jun 2018 - Present

  Aruba Business Srl, in the Aruba.it group, is the company dedicated to the Enterprise and Business Partner market for IT, Internet and Web services.I collaborate both with the inside sales office and for the evaluation and implementation of new products and for the sale at Aruba Business of the products of the Aruba group.My role includes:* Design and acquisition of new products.* Continual Improvement of existing products. * Workflow management with "Agile" project management approach, using Atlassian Jira and Confluence software.* Interaction with other company departments.* Management of relationships with internal and external stakeholders.* Competitive Intelligence.* Participation in events for training and analysis of the reference market. Show less



Widestore s.r.l.

• • May 2010 - May 2015

  Widestore s.r.l. was a Internet services and web hosting company, in the Aruba.it group.I collaborated to achieve the business objectives and customer satisfaction management.My role included:* Collaboration in achieving the sales goals * Managing customer satisfaction activities.* Sales Management (Business Proposal, Quote, Contract).* Marketing activities.* Inbound sales development.* Sales secretarial activities and relationship management with the providers.* Customer support during negotiations and after-sales activities.* Customer Retention and conflicts Management. Show less

• • Dec 2007 - May 2010

  Widestore s.r.l. was a web hosting company in the Aruba group (www.aruba.it).I worked in the first level help desk office.I provided customer care and technical support via phone and trouble ticket system.The role included:* Phone and Trouble Ticket support.* Technical problems diagnosis, troubleshooting and solving.* Support for control panel Plesk, Apache, PHP, php.ini, IIS, POP3/SMTP/IMAP, FTP, MySQL and MS-SQL, Qmail, MailEnable, SpamAssassin, AWStats and Webalizer, DNS (Bind), Unix (FreeBSD) OS, Linux (CentOS) OS, Windows Server OS. Show less



ECAP Emilia-Romagna

• • Jun 2005 - Nov 2007

  * Managing of the integrated regional IT system (LAN, VPN, server, web design and computer client maintenance).* Managing regional VPN IP-sec e MPLS of ECAP Emilia-Romagna Coop, implementation of the security policies and management of W2000 domain.* Drafting a Corporate Security Policy Documentation and developing the Privacy Policy for ECAP Emilia-Romagna Coop.* Hardware technical assistance client and server.

• • Sep 2001 - Jun 2005

  * Design and development of the company websites and other multimedia products for research projects.* Design, editing, layout of the publication "Forimos" and others.* Coordination and Planning of training and research Projects.* Teaching in Computer Science courses and other various training courses.



CdLT

• • Dec 1998 - Aug 2001

  * Consultant and Team Coordinator for self-employed and temporary workers consultancy services provisioning.

• • Jan 1993 - Nov 1998

  * Coordination of information and job guidance services, in agreement with the Municipality of Ferrara.* Design, editing, layout of the publication “Aquilone”.



TEOREMA FERRARA - S.R.L.

• Italy
• Information Services
• 1 - 100 Employee

• Data Processing

  • Feb 1995 - May 1995

  Data Processing employee at Tax Assistance Center. Data Processing employee at Tax Assistance Center.



sundry

• Ferrara, Italia

• sundry

  • Oct 1989 - Feb 1995

  * Implementation of databases, at associative-cultural organizations. * Physical installation of LAN computer network. * Technical-administrative collaborator of the Consortium of Vocational Training, training institute of the Municipality of Ferrara. * Acceptance to exhibitions and fairs. * Implementation of databases, at associative-cultural organizations. * Physical installation of LAN computer network. * Technical-administrative collaborator of the Consortium of Vocational Training, training institute of the Municipality of Ferrara. * Acceptance to exhibitions and fairs.