Benton Wong

Software Engineer at Scribd
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us****@****om
(386) 825-5501
Location
San Francisco Bay Area
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Amit Bakshi

Benton’s title as LawPivot’s business development manager does not do him justice - he is truly our jack of all trades, and the heartbeat of our service. Our network of 2,300 lawyers all know him by name as he has been the face of our communications. As a former lawyer himself, his expertise has given us credibility and has been priceless in crafting our site’s own terms of use. He manages our operations team which handles customer service, testing, and content curation, with the highest of standards. His impressive work ethic and analytical skills have been invaluable in studying our business and putting together our pitch decks. Benton would be an asset to any organization

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Credentials

  • Software Product Management
    Product School
    May, 2016
    - Nov, 2024
  • Full Stack Web Development with React
    Flatiron School
  • Member
    State Bar of California
  • Registered Patent Attorney
    USPTO

Experience

  • Scribd, Inc.
    • United States
    • Technology, Information and Internet
    • 200 - 300 Employee
    • Software Engineer
      • 2018 - Present

      As a member of the Content Engineering team, the team is responsible for the content metadata pipeline and cost management systems for all Scribd content. Our work enables other teams at Scribd to build better user experiences and empowers publishers to control how content is made available to users. Our work involves: • Ingesting publisher data for content metadata extraction, lifecycle management, and pricing. • Analyzing documents to detect duplicates, detect spam, and enforce… Show more As a member of the Content Engineering team, the team is responsible for the content metadata pipeline and cost management systems for all Scribd content. Our work enables other teams at Scribd to build better user experiences and empowers publishers to control how content is made available to users. Our work involves: • Ingesting publisher data for content metadata extraction, lifecycle management, and pricing. • Analyzing documents to detect duplicates, detect spam, and enforce publisher copyrights. • Building document metadata (language classification, topic extraction, etc) that can be used to surface more relevant content to Scribd users. • Calculating publisher payouts. Show less As a member of the Content Engineering team, the team is responsible for the content metadata pipeline and cost management systems for all Scribd content. Our work enables other teams at Scribd to build better user experiences and empowers publishers to control how content is made available to users. Our work involves: • Ingesting publisher data for content metadata extraction, lifecycle management, and pricing. • Analyzing documents to detect duplicates, detect spam, and enforce… Show more As a member of the Content Engineering team, the team is responsible for the content metadata pipeline and cost management systems for all Scribd content. Our work enables other teams at Scribd to build better user experiences and empowers publishers to control how content is made available to users. Our work involves: • Ingesting publisher data for content metadata extraction, lifecycle management, and pricing. • Analyzing documents to detect duplicates, detect spam, and enforce publisher copyrights. • Building document metadata (language classification, topic extraction, etc) that can be used to surface more relevant content to Scribd users. • Calculating publisher payouts. Show less

  • WeWork
    • United States
    • Real Estate
    • 700 & Above Employee
    • Technical Coach
      • 2017 - 2018

      Assisted students at the Flatiron School to debug their coding assignments while working through the online Full Stack Web Development curriculum, and provide troubleshooting support for environment setup issues Assisted students at the Flatiron School to debug their coding assignments while working through the online Full Stack Web Development curriculum, and provide troubleshooting support for environment setup issues

  • Hire an Esquire, Inc.
    • United States
    • Legal Services
    • 1 - 100 Employee
    • Consultant
      • 2016 - 2017

      Hire an Esquire connects attorneys. Our online matchmaking connects verified law practices and in-house legal departments with a curated, national network of attorneys for freelance, contract, or local counsel work. Our all-in-one platform allows attorneys to directly communicate, track time, and approve invoices. Attorneys sign-up online and build profile pages, if accepted onto the Hire an Esquire network. Firms and legal departments can sign-up, post projects and positions, and search… Show more Hire an Esquire connects attorneys. Our online matchmaking connects verified law practices and in-house legal departments with a curated, national network of attorneys for freelance, contract, or local counsel work. Our all-in-one platform allows attorneys to directly communicate, track time, and approve invoices. Attorneys sign-up online and build profile pages, if accepted onto the Hire an Esquire network. Firms and legal departments can sign-up, post projects and positions, and search our vetted network of attorneys based upon their skills, qualifications, geographical location, and availability. Attorneys get hired and paid; Firms view and pay invoices directly on the platform! All sizes of law practices, in-house legal departments, and other corporate organizations that regularly engage in the practice of law are able to sign-up. Any actively barred attorney that wishes to work as a 1099 independent contractor or W-2 employee for law firms or in-house legal departments can register here. We are currently accepting applications for a permanent placement program. Show less Hire an Esquire connects attorneys. Our online matchmaking connects verified law practices and in-house legal departments with a curated, national network of attorneys for freelance, contract, or local counsel work. Our all-in-one platform allows attorneys to directly communicate, track time, and approve invoices. Attorneys sign-up online and build profile pages, if accepted onto the Hire an Esquire network. Firms and legal departments can sign-up, post projects and positions, and search… Show more Hire an Esquire connects attorneys. Our online matchmaking connects verified law practices and in-house legal departments with a curated, national network of attorneys for freelance, contract, or local counsel work. Our all-in-one platform allows attorneys to directly communicate, track time, and approve invoices. Attorneys sign-up online and build profile pages, if accepted onto the Hire an Esquire network. Firms and legal departments can sign-up, post projects and positions, and search our vetted network of attorneys based upon their skills, qualifications, geographical location, and availability. Attorneys get hired and paid; Firms view and pay invoices directly on the platform! All sizes of law practices, in-house legal departments, and other corporate organizations that regularly engage in the practice of law are able to sign-up. Any actively barred attorney that wishes to work as a 1099 independent contractor or W-2 employee for law firms or in-house legal departments can register here. We are currently accepting applications for a permanent placement program. Show less

  • Rocket Lawyer
    • Legal Services
    • 200 - 300 Employee
    • Senior Operations Manager
      • Jan 2013 - Nov 2015

      Headed Rocket Lawyer’s Attorney Services program and team leading its operations and process development, implementation, and streamlining servicing over 100,000 customers seeking affordable, on-demand legal services fulfilled through its managed community of over 550 attorney service providers nationwide. • Drove ongoing scaling up of operations for legal question and answer service which resulted in a 10x increase in service capacity processing over 3,000 monthly queries, delivered… Show more Headed Rocket Lawyer’s Attorney Services program and team leading its operations and process development, implementation, and streamlining servicing over 100,000 customers seeking affordable, on-demand legal services fulfilled through its managed community of over 550 attorney service providers nationwide. • Drove ongoing scaling up of operations for legal question and answer service which resulted in a 10x increase in service capacity processing over 3,000 monthly queries, delivered with a 96% fulfillment rate. • Built new, self-service, online application portal that reduced average provider onboarding time from 2-3 weeks to 1-2 days, accelerating average onboarding rate from 2-3 lawyers to 5-10 lawyers per week. • Developed, deployed, and owned fulfillment processes that supported 3 new, affordable prepaid legal services and a lawyer electronic payment service. • Drove initiatives for ongoing product and process improvements advocating on behalf of internal and external customers by analyzing data, highlighting insights from customer and partner support interactions, and communicating findings and promoting recommendations to product development, engineering, sales, marketing, and executive teams. • Established strategic partnerships with legal providers nationwide in key markets and practice areas to boost coverage and maintain high fulfillment rates. • Expanded nationwide legal professional provider network by 75% in less than three years through direct recruiting. • Oversaw training of sales and customer support teams and providers to support new products and services. • Engaged providers frequently obtaining feedback, resolving usage issues, and recruiting support for new initiatives. • Supervised 4 direct reports and coordinated with 8 customer support agents. Show less Headed Rocket Lawyer’s Attorney Services program and team leading its operations and process development, implementation, and streamlining servicing over 100,000 customers seeking affordable, on-demand legal services fulfilled through its managed community of over 550 attorney service providers nationwide. • Drove ongoing scaling up of operations for legal question and answer service which resulted in a 10x increase in service capacity processing over 3,000 monthly queries, delivered… Show more Headed Rocket Lawyer’s Attorney Services program and team leading its operations and process development, implementation, and streamlining servicing over 100,000 customers seeking affordable, on-demand legal services fulfilled through its managed community of over 550 attorney service providers nationwide. • Drove ongoing scaling up of operations for legal question and answer service which resulted in a 10x increase in service capacity processing over 3,000 monthly queries, delivered with a 96% fulfillment rate. • Built new, self-service, online application portal that reduced average provider onboarding time from 2-3 weeks to 1-2 days, accelerating average onboarding rate from 2-3 lawyers to 5-10 lawyers per week. • Developed, deployed, and owned fulfillment processes that supported 3 new, affordable prepaid legal services and a lawyer electronic payment service. • Drove initiatives for ongoing product and process improvements advocating on behalf of internal and external customers by analyzing data, highlighting insights from customer and partner support interactions, and communicating findings and promoting recommendations to product development, engineering, sales, marketing, and executive teams. • Established strategic partnerships with legal providers nationwide in key markets and practice areas to boost coverage and maintain high fulfillment rates. • Expanded nationwide legal professional provider network by 75% in less than three years through direct recruiting. • Oversaw training of sales and customer support teams and providers to support new products and services. • Engaged providers frequently obtaining feedback, resolving usage issues, and recruiting support for new initiatives. • Supervised 4 direct reports and coordinated with 8 customer support agents. Show less

  • Law Pivot Inc.
    • United States
    • Legal Services
    • 1 - 100 Employee
    • Business Development Manager and Legal Counsel
      • Dec 2009 - Jan 2013

      Established and managed fulfillment operations for Law Pivot Inc. (acquired by Rocket Lawyer), an online legal question and answer service providing quick, affordable on-demand legal advice that served over 45,000 customer queries from qualified attorneys nationwide. • Secured and oversaw 12 strategic partnerships with select providers nationwide for additional coverage and ensuring delivery of high-quality responses, which drastically reduced refunds and chargebacks by at least… Show more Established and managed fulfillment operations for Law Pivot Inc. (acquired by Rocket Lawyer), an online legal question and answer service providing quick, affordable on-demand legal advice that served over 45,000 customer queries from qualified attorneys nationwide. • Secured and oversaw 12 strategic partnerships with select providers nationwide for additional coverage and ensuring delivery of high-quality responses, which drastically reduced refunds and chargebacks by at least 50%. • Developed and managed nationwide legal provider network, a community consisting of approximately 2,300 attorneys. • Owned and ran fulfillment operations servicing over 45,000 customer queries. • Initiated and owned customer support program that included setting up CRM platform, training agents, and personally helping at least 1,000 website users. • Resolved product compliance issues involving attorney ethics rules. • Drafted and updated site terms, privacy policy, patent application, and advised on business issues. • Conducted bi-weekly quality assurance testing on all website services around software updates. • Supervised 4 direct reports and 2 remote independent contractors. Show less Established and managed fulfillment operations for Law Pivot Inc. (acquired by Rocket Lawyer), an online legal question and answer service providing quick, affordable on-demand legal advice that served over 45,000 customer queries from qualified attorneys nationwide. • Secured and oversaw 12 strategic partnerships with select providers nationwide for additional coverage and ensuring delivery of high-quality responses, which drastically reduced refunds and chargebacks by at least… Show more Established and managed fulfillment operations for Law Pivot Inc. (acquired by Rocket Lawyer), an online legal question and answer service providing quick, affordable on-demand legal advice that served over 45,000 customer queries from qualified attorneys nationwide. • Secured and oversaw 12 strategic partnerships with select providers nationwide for additional coverage and ensuring delivery of high-quality responses, which drastically reduced refunds and chargebacks by at least 50%. • Developed and managed nationwide legal provider network, a community consisting of approximately 2,300 attorneys. • Owned and ran fulfillment operations servicing over 45,000 customer queries. • Initiated and owned customer support program that included setting up CRM platform, training agents, and personally helping at least 1,000 website users. • Resolved product compliance issues involving attorney ethics rules. • Drafted and updated site terms, privacy policy, patent application, and advised on business issues. • Conducted bi-weekly quality assurance testing on all website services around software updates. • Supervised 4 direct reports and 2 remote independent contractors. Show less

  • Townsend and Townsend and Crew LLP
    • Palo Alto, CA
    • Intellectual Property Attorney
      • 2008 - 2009

      Member of the litigation team that represented organization that held the patent to Wi-Fi standards, in a major patent infringement suit against numerous wireless device and component manufacturers. • Engaged in discovery by reviewing and analyzing opposing party document productions which included contracts, emails, and other business records for identifying its content, relevance, and if any type of attorney-client privilege applied. • Researched and drafted memoranda and pleadings… Show more Member of the litigation team that represented organization that held the patent to Wi-Fi standards, in a major patent infringement suit against numerous wireless device and component manufacturers. • Engaged in discovery by reviewing and analyzing opposing party document productions which included contracts, emails, and other business records for identifying its content, relevance, and if any type of attorney-client privilege applied. • Researched and drafted memoranda and pleadings addressing various patent, procedural, and evidentiary issues. Show less Member of the litigation team that represented organization that held the patent to Wi-Fi standards, in a major patent infringement suit against numerous wireless device and component manufacturers. • Engaged in discovery by reviewing and analyzing opposing party document productions which included contracts, emails, and other business records for identifying its content, relevance, and if any type of attorney-client privilege applied. • Researched and drafted memoranda and pleadings… Show more Member of the litigation team that represented organization that held the patent to Wi-Fi standards, in a major patent infringement suit against numerous wireless device and component manufacturers. • Engaged in discovery by reviewing and analyzing opposing party document productions which included contracts, emails, and other business records for identifying its content, relevance, and if any type of attorney-client privilege applied. • Researched and drafted memoranda and pleadings addressing various patent, procedural, and evidentiary issues. Show less

  • Townsend and Townsend and Crew LLP
    • Palo Alto, CA
    • Summer Associate
      • 2007 - 2007

      Consulted for litigation group which included researching and writing on patent and trademark matters. Consulted for litigation group which included researching and writing on patent and trademark matters.

  • Lawrence Livermore National Laboratory
    • United States
    • Research Services
    • 700 & Above Employee
    • Partnership Development Summer Scholar
      • 2006 - 2006

      Analyzed intellectual property portfolio for the technology transfer office for identifying licensing opportunities and reviewed its technology licensing agreements for potential risks. • Advised in-house counsel on patent prosecution strategy. • Authored detailed proposal for acquiring angel investment funding. Analyzed intellectual property portfolio for the technology transfer office for identifying licensing opportunities and reviewed its technology licensing agreements for potential risks. • Advised in-house counsel on patent prosecution strategy. • Authored detailed proposal for acquiring angel investment funding.

  • Robert Wang & Woo LLP
    • Singapore
    • Litigation & Dispute Resolution Intern
      • 2005 - 2005

      • Assisted legal counsel with trademark infringement trial. • Researched legal issues and devised arguments for contract dispute, defamation, and debt recovery cases. • Drafted declarations, defense pleadings, and client letters. • Assisted legal counsel with trademark infringement trial. • Researched legal issues and devised arguments for contract dispute, defamation, and debt recovery cases. • Drafted declarations, defense pleadings, and client letters.

  • Celerity Consulting Group
    • United States
    • Information Services
    • 1 - 100 Employee
    • Project Staff Consultant
      • 2004 - 2004

      • Managed and supervised a staff of 11 full-time document coders and data entry clerks to reconcile a Fortune 500 company’s customer accounts. • Coordinated staffing assignments and the organization of several thousand records. • Managed and supervised a staff of 11 full-time document coders and data entry clerks to reconcile a Fortune 500 company’s customer accounts. • Coordinated staffing assignments and the organization of several thousand records.

  • Aclara Biosciences
    • Mountain View, CA
    • Associate Engineer
      • 2000 - 2002

      • Researched, designed, and developed lab-on-a-chip analysis device for pharmaceutical and biotechnology research. • Investigated technical risks and issues, and developed and validated their solutions. • Researched, designed, and developed lab-on-a-chip analysis device for pharmaceutical and biotechnology research. • Investigated technical risks and issues, and developed and validated their solutions.

Education

  • Santa Clara University
    J.D., Law
    2004 - 2007
  • UC San Diego
    B.S., Bioengineering
    1996 - 2000
  • Flatiron School
    Full Stack Web Development Program
    2017 - 2017
  • Product School
    Certificate, Product Management
  • UC San Diego
    Professional Certificate, Drug Discovery and Development

Community

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