Ben Souza
Network Specialist at Fort Scott Community College- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certificate of Graphic Arts
Nevada Regional Technical CenterMay, 2013- Sep, 2024
Experience
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Fort Scott Community College
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United States
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Higher Education
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100 - 200 Employee
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Network Specialist
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Apr 2018 - Present
• Engineers and maintains networks for all college locations, including onsite and offsite campuses.• Deploys and oversees critical systems including Jenzabar PX, FortiGate firewalls, HP Aruba switches, Juniper switches, Aruba wireless access points/controllers, HyperV servers, network shares, Azure Directories, Active Directories, Office 365 admin, 8x8 VOIP admin, Windows domain controllers, Windows and Linux DNS servers, Linux/Webmin DHCP servers, Polycom and Zoom conferencing systems, a robust Sharepoint environment with automation and Microsoft Flow, and Microsoft Teams.• Supervises and trains technician staff in A+ and Network+ equivalent competencies, soft skills and customer service.• Collaborates with team members to support 200+ staff/faculty members and student body in all IT-related fields, including VOIP, computers, printers, email, and financial databases.• Developed a scalable ticketing solution in Sharepoint for IT and maintenance trouble tickets to receive, track, and resolve user-reported issues and maintain a living knowledge base for user and technician review.• Works with IT budgets and purchasing for inventory and project management. Show less
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Head Esports Coach
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Jun 2019 - Present
Oversees operations of the varsity esports program from top to bottom:• Scouts, recruits, and trains esports players of varying skill levels.• Develops practice, game, and community service schedules for multiple teams.• Worked as the Sportsmanship Committee Chair for three years in the NJCAAE tournament to facilitate fair and enjoyable competitions.• Maintains internal and external relationships with other esports professionals.• Runs Twitch streams with professional-grade equipment and manages all esports social media. Show less
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AirWave Communications
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Office Manager
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Aug 2015 - Apr 2018
• Managed sales, scheduling, and inventory. Recieved customers at the door, managed advertising campaigns, handled residential and commercial accounts. • Dispatched techs and provided backend training for DirecTV, DISH, and Exede Satellite systems. Supported residential and commercial customers with technical issues. • Oversaw quality assurance training, implementation, and review for all satellite installations. Developed QA reports and analytics to improve technician efficiency and customer experience. • Provided IT, designed websites for local businesses. Show less
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Insite Support Services
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United States
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Information Technology & Services
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1 - 100 Employee
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Internet Support Technician
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Jun 2014 - Aug 2015
• Provided over-the-phone technical support for residential DSL, Fiber-optic, Dial-up, Satellite, and Wireless internet connections. • Utilized knowledge and training to assist customers with PCs, Macs, email accounts and settings, IPTV, VOIP, Android tablets and smartphones, Apple tablets and smartphones, routers, modems, and switches. • Provided over-the-phone technical support for residential DSL, Fiber-optic, Dial-up, Satellite, and Wireless internet connections. • Utilized knowledge and training to assist customers with PCs, Macs, email accounts and settings, IPTV, VOIP, Android tablets and smartphones, Apple tablets and smartphones, routers, modems, and switches.
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Rent-a-Nerd Computer Services
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Canada
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Computer Networking Products
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1 - 100 Employee
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Paid Intern/Computer Repair Technician
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Jan 2014 - Sep 2014
• Learned about repairing computers, setting up servers, and troubleshooting networking issues for both residential and commercial accounts. • Provided computer tech support over the phone, efficiently repair tower computers and laptops in a workshop, and visit customers' homes or businesses and repair computers or networks on-site. • Built custom computers from the ground up by assembling proper components and installing Windows OS. • Learned about repairing computers, setting up servers, and troubleshooting networking issues for both residential and commercial accounts. • Provided computer tech support over the phone, efficiently repair tower computers and laptops in a workshop, and visit customers' homes or businesses and repair computers or networks on-site. • Built custom computers from the ground up by assembling proper components and installing Windows OS.
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Education
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2011 - 2013
Nevada Regional Technical Center
Certificate of Graphic Design, Graphic Arts
Community
