Experience

Spire Technology Ltd

• United Kingdom
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Sales Executive

  • Jun 2019 - Present



Dusk Events

• India
• Events Services

• Owner

  • Sep 2015 - Present

  Being a keen graduate, I decided to re-launch the events company that I had previously secured a university placement with. Successfully managing a variety of my own events at bars, pubs and nightclubs has assured me that I possess all of the relevant skills needed, to be an asset within the events, hospitality and sales industry. Being a keen graduate, I decided to re-launch the events company that I had previously secured a university placement with. Successfully managing a variety of my own events at bars, pubs and nightclubs has assured me that I possess all of the relevant skills needed, to be an asset within the events, hospitality and sales industry.



Mitchells & Butlers, Sixty Million Postcards

• Duty Manager / Shift Supervisor

  • Apr 2018 - Jun 2019

  Progressing from Team Leader to a Shift Supervisor position allowed me to take on further duties, training and responsibilities: - Completing a Team Leading Development Programme consisting of online workshops, work-based activities, eLearning and a work based project of delivering a sales event with a ROI of x4. - Running shifts and deputising for the manager. -Creating and Managing Events.-Allocating shift job roles.-Completing shift buzz briefs and debriefs to communicate sales and guest experience targets and results.-Ensuring the kitchen and guest service teams communicate and work well together to ensure great guest service. -Ensuring the business is set up and closed down to brand standard.-Providing direction, feedback and coaching to team members to improve performance and ensure the delivery of excellent guest service. -Ensuring due diligence is completed and licensing law is adhered to. -Cellar management. -Maintaining accurate stock control and delivery checks. -Cash management. -Dealing with inbound and outbound calls.-Using situational selling. -Resolving complaints quickly and professionally. -Building a rapport with guests, valuing and engaging them in appropriate conversation / banter. -Using my own judgement and discretion to maintain brand image and house rules.-Managing bookings.



Greene King, The Churchill Pub

• Team Leader

  • Feb 2018 - Apr 2018

  Having relocated down south at the start of 2018 I quickly secured work with the biggest pub company in the UK, Greene King. My Team Leader position within this huge chain provided me with vital experience and opportunities for development. During my short time here I gained a wealth of on the job training as well as certificates for successfully passing: 'Team Leading Workshops', 'Aztec Finance Training', 'Food Safety Level 2', 'Data Protection In Practise' and 'Front Of House Training'. Having relocated down south at the start of 2018 I quickly secured work with the biggest pub company in the UK, Greene King. My Team Leader position within this huge chain provided me with vital experience and opportunities for development. During my short time here I gained a wealth of on the job training as well as certificates for successfully passing: 'Team Leading Workshops', 'Aztec Finance Training', 'Food Safety Level 2', 'Data Protection In Practise' and 'Front Of House Training'.



The Old Red Bus Station

• United Kingdom
• Restaurants

• Venue Supervisor

  • Jan 2017 - Dec 2017

  After settling in quickly to the events promotion side of this venue, I was also offered a job as a venue supervisor that would allow be to utilise my Personal Licence:- Stock and Cash: Carrying out accurate cash-up procedures from up to three tills, completing admin paperwork, maintaining floats and stock during events, dealing with large amounts of cash, completing safe counts, paying artists and staff during events, ordering supplies and carrying out stock control procedures. - Venue Management: Ensuring health and safety procedures, hiring temporary staff, liaising with security, monitoring CCTV, communicating efficiently using 'Bacil' and in-house radios, creating venue signage. - Supervising: Leading shifts, ensuring the smooth running of the venue's bars, carrying out opening and closing procedures, keeping bar staff busy and productive, maintaining back of house and the cellar to a high standard, up selling food, drink, coffees and cocktails.

• Assistant Promotions and Social Media Manager / Events Manager

  • Nov 2016 - Dec 2017

  After two years of managing my own events under the 'Dusk' brand, I secured a management position at a brand new venue that had just launched in Leeds city centre. I used the momentum I gained from my own brand to create and manage new in-house event residencies as well as working alongside the bookings and promotions manager on a daily basis:- Events Management: Completing risk assessments, fulfilling drink and tech rider requests, theming the venue with original decor, liaising with artists, staff and DJs, putting together DJ lineups, hosting and coordinating events. - Marketing: Posting and scheduling regularly through multiple social media platforms, pages and accounts, creating original promotional content, using marketing automation platforms to compose and send mail-outs, working with the graphic design team to create new concepts, managing online ticket outlets, creating new event campaigns, establishing new in-house event residencies, conducting and publishing interviews with artists. My highlights and achievements at this venue include: bringing to life and establishing new events at a new venue in a hugely competitive city, selling out the whole venue, hitting capacity in all four of its rooms and bringing together some of the best local DJs.



Spindlewood Limited

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Festival Event Staff

  • Jun 2015 - Jun 2017

  During my first summer as a graduate, I secured seasonal work with Spindlewood. For this I am responsible for installing various types of temporary event technology at English summer festivals including 'Glastonbury', 'Leeds', 'Download', 'Latitude' and 'BoomTown'. My roles onsite include:- Installing and connecting bar PDQ machines, VoIP telephones, Wi-F, CCTV, noise monitoring cables and gate entry scanners at key areas of the festival sites. - Navigating around the festival site to liaise with clients on the installation and commissioning of equipment.- Being on call during show days and responding appropriately. - Living and working onsite throughout the whole build and break of the festivals. This has provided me with invaluable experience into how events of this scale are run. I got to know many influential people within the events industry and experienced a great deal of behind the scenes procedures.



Mint Club / Mint Warehouse / Mint Festival / Cocoon In The Park (Leeds)

• Event Staff

  • Sep 2015 - Nov 2016

  In between working for Spindlewood during the summer I worked within the Mint brand at their two nightclubs and two festivals. My roles included:- Bartending and ensuring a smooth operation of their nightclub and festival bars.- Fulfilling drinks rider requests.- Keeping in contact with both venues if two events were being hosted at the same time.- Working closely with management during the build and show days of their festivals to ensure the festival bars ran efficiently and subcontracted bar staff were supervised.Working for Mint broadened my knowledge of the music industry massively. I made priceless contacts that have helped me to thrive in my career.



Kasbah Nightclub

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Bar Team Member / Promotion Staff (University Placement)

  • Jun 2012 - Sep 2015

  In between my university term time, as well as during my placement year, I worked back in my home county, the West Midlands. My roles at this nightclub covered everything from bar work to distributing event flyers. In between my university term time, as well as during my placement year, I worked back in my home county, the West Midlands. My roles at this nightclub covered everything from bar work to distributing event flyers.



Dusk

• Marketing Services

• Head Promoter (University Placement)

  • Sep 2012 - Nov 2013

  Dusk was a student run events company that hosted nightclub events around Leeds. I secured a very active role within this company as part of my university placement year. I was responsible for recruiting staff and building a team of promoters to raise awareness of our events, both online and offline. Dusk was a student run events company that hosted nightclub events around Leeds. I secured a very active role within this company as part of my university placement year. I was responsible for recruiting staff and building a team of promoters to raise awareness of our events, both online and offline.



BED Nightclub

• United Kingdom
• Restaurants

• Event Promoter

  • Feb 2013 - Apr 2013

  My responsibilities included flyering at various locations around Leeds, as well as being part of the ‘street team' during the venues events. This role meant that we were responsible for attracting the maximum amount of attendees possible into the venue. My responsibilities included flyering at various locations around Leeds, as well as being part of the ‘street team' during the venues events. This role meant that we were responsible for attracting the maximum amount of attendees possible into the venue.



Taking Liberties Events

• United Kingdom
• Events Services

• Event Promoter

  • Mar 2012 - Sep 2012

  During my first year of university I secured a part time job with student nightclub event company Taking Liberties. My responsibilities included promoting various events that the company hosts, by engaging with students face to face and through social media. This work has given me lots of experience into how to effectively promote an event, and how to best attract the maximum amount of attendees to an event. During my first year of university I secured a part time job with student nightclub event company Taking Liberties. My responsibilities included promoting various events that the company hosts, by engaging with students face to face and through social media. This work has given me lots of experience into how to effectively promote an event, and how to best attract the maximum amount of attendees to an event.



Hatton Country World Cafe

• Waiter / Caterer

  • Oct 2009 - Oct 2010

  My responsibilities included fulfilling a high level of customer service at all times whilst communicating effectively between colleagues and customers. This part time job allowed me to develop my interpersonal skills as well as providing me with an insight into how a business like this is run and managed. During my time at the café I was responsible for:- Delivering high quality customer service to families and individuals of all ages. - Working in a team effectively to ensure the smooth running of the café. - Being adaptable to the various levels of customer demands and needs.