Experience

Step By Step Home Inspections LLC

• United States
• Real Estate
• 1 - 100 Employee

• Home Inspector

  • Jan 2022 - Present



Lumenant

• United States
• Nursing Homes and Residential Care Facilities
• 1 - 100 Employee

• Lighting Installation Specialist/Electricians Helper

  • Jun 2018 - Present

  Maintain an attention to detail to the installation process while ensuring compliance with both NEC and city electrical codes. Instal various products, such as light fixtures, exhaust fans, and generators. Work with Electricians to identify field issues and solutions. Responsible for diagnosing and adapting to problems that may arise. Maintain an attention to detail to the installation process while ensuring compliance with both NEC and city electrical codes. Instal various products, such as light fixtures, exhaust fans, and generators. Work with Electricians to identify field issues and solutions. Responsible for diagnosing and adapting to problems that may arise.



CreateSpace

• Senior Support Specialist

  • Dec 2016 - Dec 2021

  CreateSpace is an Amazon owned self publishing company.Build and maintain rapport with the customer by quickly earning trust. Work with customers via phone and email in order to identify the customer’s problem and effectively communicate the resolution.Highest Customer Response Score within CreateSpace, internationally: August 2017, September 2017, and January 2018.

• Senior Support Specialist, Member Services

  • Dec 2016 - Dec 2021

  CreateSpace is an Amazon owned self publishing company.Build and maintain rapport with the customer by quickly earning trust. Work with customers via phone and email in order to identify the customer’s problem and effectively communicate the resolution.Highest Customer Response Score within CreateSpace, internationally: August 2017, September 2017, and January 2018.



Breakthru Beverage South Carolina, formerly Ben Arnold Beverage Company

• Wine & Spirits
• 100 - 200 Employee

• Sales Development Representative

  • Jun 2016 - Dec 2021



YP, The Real Yellow Pages®

• United States
• Advertising Services
• 700 & Above Employee

• Digital Sales Representative

  • Mar 2015 - Dec 2021

  Connecting consumers with businesses when they’re ready to buy is what YP is all about, and we’ve been doing this for over 100 years. YP’s end-to-end suite of advertising products and services gives local businesses more opportunities than ever to increase their online visibility and drive customers to their business -Actively networked with local business owners to discuss their needs, in order to provide a comprehensive digital advertising solution to better engage their customers. -Break down barriers and close sales by building rapport, identifying and addressing unique needs, educating decision makers and presenting a solution that resolves the needs of the decision makers. -Utilized an entrepreneurial mindset and initiative to manage territory through creative communication and marketing strategies to engage local businesses. -Responsible for making cold calls for 1-2 hours / day and sitting down with at least 12 qualified prospects / week. Show less



Ilderton Conversion Company

• Charleston, SC

• Adaptive Equipment Specialist

  • Jun 2014 - Nov 2014

  Since 1972, Ilderton Conversion Comany has helped people all across the country regain their mobility and independence. Ilderton Conversion Company has specialized in the assessment and installation of adaptive equipment for over 38 years and we are committed to providing excellent customer service to all of our customers. -Developed estimates in Quickbooks by costing parts, labor, freight, supplies and fees; calculated customers’ payment, including government assistance. -Maintained customer rapport by explaining quotes and expected return of vehicle; obtained customer’s approval of quotes; maintained contact with customers to answer questions and concerns. -Prepared repair orders by describing symptoms, problems and causes, in a clear, concise manner, as well as repairs, services, and parts required; obtained approval signatures; entered repair orders into service database system. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Experience Specialist

  • Apr 2014 - Jun 2014

  Greeted all customers at the door and gave tours of new Smart Store design. Utilized personal skills and customer service expertise to educate customers and generate enthusiasm for technology solutions by leading interactive in store demos. Led daily wireless workshops for customers, educating and demonstrating product and accessory functionality.

• Retail Sales Representative

  • May 2013 - Apr 2014

  Assisted customers with account and device related issues, while maintaining Verizon’s standard of customer service excellence. Met and exceeded quotas and targets each month. Generated sales by identifying customer needs and demonstrating features and functionality of various products and services. Responsible for posting, organizing and leading customer Wireless Workshops as well as educating team on new products and services.



Pier to Pier Promotions

• Charleston, South Carolina Area

• Social Media/Online Marketing Specialist

  • Apr 2010 - May 2013

  Educated potential clients on social media marketing services. Experience in marketing with Facebook, Twitter, LinkedIn, Pinterest, Google +, YouTube, and Hootsuite. Achieved a strong, visible social media presence and developed concepts with viral potential. Continuously monitored online public relations, created online alliances with other companies, and ensured the success of clients’ campaigns. Educated potential clients on social media marketing services. Experience in marketing with Facebook, Twitter, LinkedIn, Pinterest, Google +, YouTube, and Hootsuite. Achieved a strong, visible social media presence and developed concepts with viral potential. Continuously monitored online public relations, created online alliances with other companies, and ensured the success of clients’ campaigns.



Care For Life~Experts in Eldercare

• United States
• Individual and Family Services
• 1 - 100 Employee

• Community Relations, Sales/Marketing Intern

  • Nov 2011 - Apr 2012

  Conducted 40+ sales calls with physicians and their staff, attorneys, hospital case managers, and Social Workers at rehabilitation facilities Developed marketing plans that resulted in over 30 referrals from medical offices Networked at healthcare, business, and community organizations to expand territory and increase business for Care For Life Wrote a 500 word article for the Charleston Mercury on the benefits of geriatric care management Gave reports on marketing updates at weekly staff meetings Maintained and updated the company's website, blog, Facebook page, and Google + page, resulting in increased web traffic, and increased referrals from the website Show less



Hydro-Stop LLC

• Construction
• 1 - 100 Employee

• Sales/Marketing Intern

  • May 2008 - Aug 2008

  Organized promotional items for sales representatives Accompanied Charleston/Myrtle Beach area sales representative on outside sales calls Developed Sales and Marketing skills Organized promotional items for sales representatives Accompanied Charleston/Myrtle Beach area sales representative on outside sales calls Developed Sales and Marketing skills