Export Sales

• May 2023 - Present

Export Manager

• Jan 2022 - May 2023

Export Manager - Answering to customers needs and sending quotations. - Customer care in several languages (French, Spanish, English, Italian, Catalan). - Creation and follow-up of the customers orders (EU and outside EU). - Meetings with sales representatives and plants in order to make the order flow better. - International environnement with a lot of customers, especially France, Italy, UK and Latin America. Export Manager - Answering to customers needs and sending quotations. - Customer care in several languages (French, Spanish, English, Italian, Catalan). - Creation and follow-up of the customers orders (EU and outside EU). - Meetings with sales representatives and plants in order to make the order flow better. - International environnement with a lot of customers, especially France, Italy, UK and Latin America.

Customer Complaint Management Engineer

• Dec 2018 - Oct 2021

Quality engineer in the Quality Department of Schneider Electric in Sant Boi de Llobregat. Projects and tasks : - Answer customer claims in the Iberian market and worldwide (warehouse process checks, work with other departments like transport, order management...) - Treatment of PRB-XA (quality product issues which come from the plants) with the warehouse and the customers (distribution centre in Europe and other continents) - Creation and improvement of the claim flow for customers of SEINT (Europe, Africa, Oceania and America) with the CCC based in Casablanca (Morocco) - Creation of quality alerts and guide of good practices displayed in various screens in the warehouse - Operators audits in the warehouse and the containers' loadings and training of the good practices - Lean 6 Sigma training - Use of SAP, BFO and SCO - Working in French, English and Spanish - Learning Catalan and Italian in the workplace Show less

Quality Engineer

• Mar 2017 - Feb 2018

Quality Engineer in VIE (International Intern in a Company). Projects and tasks achieved : - Creation of reports about non conformity's products. - Validation of materials' receipt. - Realisation of an audit in an Alstom's warehouse. - Quality control plan's writing for selection parts' overhaul. - Quality alert's writing concerning internal processes. - Participation in the installation of a documentation's software. - Translation of technical documents from Spanish to French. Show less

Assistant quality engineer

• Apr 2014 - Sep 2016

Assistant Quality Engineer in an apprenticeship contract Projects carried out : Updating military quality indicators, taking part in quality meetings. - Creation of macros with VBA. It allows to update automatically the indicators - Indicators presentation to my supervisor and team leaders - Setting up of actions plan to correct irregularities Reduce the number of impacts on an engine critical part of the Dassault Rafale. - Setting up of a DMAIC to reduce the irregularities - Surveillance realized in the workshop to show the critical phases of repair - Realization of a FMECA Reduce the customer complaints about the delivery documentation. - Use of DMAIC method - Realization of a management plan to insure a good project monitoring - Determination of a project team - Setting up of documentaries surveillance - Technical solutions proposed to my supervisor with a financial impact - Setting up of solutions approved by my supervisor Show less

Internship in United Kingdom

• Jun 2015 - Oct 2015

Design of a wastewater treatment reactor for a microwave oven. - Definition of technical needs with the supervisors - Creation of the reactor in SolidWorks - Creation of the reactor's technical drawing - Machining of the reactor and assembly with a technician Researches and purchases of components suitable for a microwave oven. - Needs analysis for components with the supervisors - Telephone call in English to specialized companies in plastics elements design - Orders realized to these companies and parts reception Practice of english in the university and in the everyday life. - Technical english practiced in the university - Common english practiced in the house share Show less

Technician work placement

• Jun 2012 - Jun 2012

Logistical technician in the EADS Sogerma Rochefort site (today Stelia) Project carried out : Relocation of the workplace. - Flows analysis and study of supplies. - Presentation of the draft resettlement with financial issues and human resources to the manager delivery. - Involvement in 5S methodology and final relocation of the workplace. Logistical technician in the EADS Sogerma Rochefort site (today Stelia) Project carried out : Relocation of the workplace. - Flows analysis and study of supplies. - Presentation of the draft resettlement with financial issues and human resources to the manager delivery. - Involvement in 5S methodology and final relocation of the workplace.