Experience

KLF Group

• Canada
• Wholesale
• 1 - 100 Employee

• Sales Executive

  • Aug 2022 - Present



Agence de mobilité durable

• Canada
• Government Administration
• 1 - 100 Employee

• Superviseur, Gestion des immeubles et Prévention

  • Sep 2021 - Aug 2022

  Gestion de 3 sites immobiliers.Gestion des projets immobiliers liés à la réorganisation et à l'accroissement des besoins.Gestion de la prévention en lien avec la protection des personnes et des biens.

• Superviseur, Service à la clientèle

  • Feb 2020 - Sep 2021

  Réorganisation du département sous l'égide de la nouvelle entité paramunicipal.Accroissement des relations interdépartementales.



KLF Group

• Canada
• Wholesale
• 1 - 100 Employee

• Head of Products / Marketing Coordinator / Loyalty Source

  • Jan 2019 - Jun 2019

  Renegotiate all Suppliers/Vendors contracts.Organize, supervise and coordinate the full Catalog refresh. (300 Brands. 3500 SKUs.)Sign new brands partnerships (50+ in Q1 2019).Coordinate all Marketing initiatives with the Vice-President and the Marketing Department.

• Senior Director Operations / Loyalty Source

  • Jul 2018 - Jan 2019

  Oversee and support the Catalog, Purchasing, Warehousing, Account Management and the Customer Care teams in providing our clients with a complete, optimal and fully satisfactory experience that is above and beyond the industry standards.

• Director of Customer Experience / Loyalty Source

  • Jan 2018 - Jul 2018

  Oversee and support the Account Management team and the Customer Care team in providing our clients with a complete, optimal and fully satisfactory experience that is above and beyond the industry standards.

• Director of Operations / Loyalty Source

  • Jul 2012 - Dec 2017

  Brands acquisition and Brands relationship.Product selection and sourcing strategy.Management of the Catalog and Customer Service Department.Management of the Purchasing Department.Management of the Warehouse Department.KLF’s “Rewards” technology delivers full-cycle solutions and fulfillment options which are designed to expertly support our Client’s key program initiatives. From rewards and loyalty program fulfillment to subscription-based and traditional ecommerce platform development, marketing, and management -KLF has built a rich collection of enterprise platforms using a unified and scalable approach to infrastructure. Show less



Corbeil Électroménagers

• Canada
• Retail
• 1 - 100 Employee

• Assistant Marketing Director - Promotions Coordinator

  • 2010 - 2012

  Assisting the Marketing Director with the marketing/publicity strategy.Meeting with the sales representative of the major appliances brands for the promotions.Establish the promotions within our stores and coordinate the payment of the promotions with the suppliers.

• Call Center Representative

  • 2005 - 2010

  In-bound calls from the stores (30) and the delivery trucks (20).Inventory allocation.Order processing.Delivery issues resolutions.



Cadillac Fairview

• Canada
• Real Estate
• 700 & Above Employee

• Customer Service Supervisor - CF Carrefour Laval

  • 2002 - 2005

  Management of 16 Customer Service agents. Management of the ServiCentre. Assisting the companies who leases store spaces in the mall. Gift-Cards sales coordination. Management of 16 Customer Service agents. Management of the ServiCentre. Assisting the companies who leases store spaces in the mall. Gift-Cards sales coordination.