Experience

Une vie d’aventure : 1+1=11

• France
• Professional Training and Coaching
• 1 - 100 Employee

• Coach de leader

  • Nov 2016 - Present

• Coach Leader du programme "osez le job de vos rêves"

  • Feb 2017 - Jan 2019



SFR

• France
• Telecommunications
• 700 & Above Employee

• Transformation Director & mission of Sales admin Director (Executive Manager & Coach)

  • Mar 2014 - Jul 2017

  120 people managed. + 40 people outsourced Report to the customer relation director (B€ 2,2 Turnover, 1000 staff) • PMO ( GoToMarket, Marketing, Delivery, sales admin., Customer support) • process Automation • Manager Coach program • Transition director for sales admin : o + 40% of productivity in 6 month o - 70 % of customer credits in 6 month o -20% of manpower in 6 month 120 people managed. + 40 people outsourced Report to the customer relation director (B€ 2,2 Turnover, 1000 staff) • PMO ( GoToMarket, Marketing, Delivery, sales admin., Customer support) • process Automation • Manager Coach program • Transition director for sales admin : o + 40% of productivity in 6 month o - 70 % of customer credits in 6 month o -20% of manpower in 6 month



SFR Business

• France
• Telecommunications
• 700 & Above Employee

• Transformation Program Director

  • Jan 2012 - Dec 2013

  Report to the CEO of the business segment (B€ 2 turnover, 2000 staff)- Business transformation impacting Marketing strategy, direct and indirect channels, sales services and customer services reorganization- lean customer Services process (Pre sales, delivery, customer and distributors relationship) - SFR BT organisation optimization

• performance management in technical customer care and delivery services

  • Nov 2010 - Dec 2011

  - budget process- sourcing strategy- middle management communication- operational and management performance tool design- customer satisfaction management- process and management design

• CEO chief of staff

  • Oct 2008 - Oct 2010

  Report to the CEO of the business segment (B€ 2, 2000 staff)- CEO Staff and SFR BT Governance management- Leading middle management motivation- internal and external communication management- Budget Process management (B€ 2)- Transformation PMO ( Lean Customer Services, delivery, sales)

• Performance and Satisfaction service delivery manager

  • Sep 2007 - Sep 2008

  Report to the CTO of the business segment ( 700 staff) :2 people management.- Change Management- transformation turnover - performances improvement- Service delivery process improvment (4000 sites/month)- Customer satisfaction improvment



Neuf Cegetel

• Telecommunications
• 100 - 200 Employee

• Voice Service Delivery Manager (VODSL / VOIP /TOIP)

  • Jun 2004 - Aug 2007

  25 People management. - establishment of service delivery performance management (3 people) - then establishment of Service delivery activation B2B production line for Voice services ( management of client project managers and worflow designer : 25 people) : production rise from 500 to 10 000 client sites activations per month. 25 People management. - establishment of service delivery performance management (3 people) - then establishment of Service delivery activation B2B production line for Voice services ( management of client project managers and worflow designer : 25 people) : production rise from 500 to 10 000 client sites activations per month.



SIRIS

• Telecommunications
• 1 - 100 Employee

• Business Analyst

  • Sep 2001 - Apr 2004



LDCOM

• transmission network architect

  • Jan 2000 - Aug 2001



OMNICOM

• Transmission network project manager

  • Nov 1998 - Dec 1999



Bouygues Telecom

• Telecommunications
• 700 & Above Employee

• Transmission Network Data Base developper

  • Jan 1998 - Oct 1998