Benoit D'Aragon
Vice-président exécutif at Mofco- Claim this Profile
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French Native or bilingual proficiency
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English Full professional proficiency
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Bio
Jay Crocker
I've been very fortunate to have Benoit as the SRM providing center oversight for several of my client engagements. He manages his time well allowing him to oversee multiple on-going projects. I trust Ben to run client calls, manage action items, and follow-up as expected. Ben has a strong communications skills, solid call center knowledge and team management experience. He has been an outstanding resource to have on my teams and is a great person to work with.
Tarek El Hallak
Benoit conducted exceptional management, business development and organizational skills. Working with Benoit I found him as a person with great recognition and deep education of modern solutions. Creative and forward thinking professional. Intelligent and careful. Has a strong experience in areas such as project management and leadership. While being honest to others, Benoit is very delicate with his team members to ensure smooth and productive operations.
Jay Crocker
I've been very fortunate to have Benoit as the SRM providing center oversight for several of my client engagements. He manages his time well allowing him to oversee multiple on-going projects. I trust Ben to run client calls, manage action items, and follow-up as expected. Ben has a strong communications skills, solid call center knowledge and team management experience. He has been an outstanding resource to have on my teams and is a great person to work with.
Tarek El Hallak
Benoit conducted exceptional management, business development and organizational skills. Working with Benoit I found him as a person with great recognition and deep education of modern solutions. Creative and forward thinking professional. Intelligent and careful. Has a strong experience in areas such as project management and leadership. While being honest to others, Benoit is very delicate with his team members to ensure smooth and productive operations.
Jay Crocker
I've been very fortunate to have Benoit as the SRM providing center oversight for several of my client engagements. He manages his time well allowing him to oversee multiple on-going projects. I trust Ben to run client calls, manage action items, and follow-up as expected. Ben has a strong communications skills, solid call center knowledge and team management experience. He has been an outstanding resource to have on my teams and is a great person to work with.
Tarek El Hallak
Benoit conducted exceptional management, business development and organizational skills. Working with Benoit I found him as a person with great recognition and deep education of modern solutions. Creative and forward thinking professional. Intelligent and careful. Has a strong experience in areas such as project management and leadership. While being honest to others, Benoit is very delicate with his team members to ensure smooth and productive operations.
Jay Crocker
I've been very fortunate to have Benoit as the SRM providing center oversight for several of my client engagements. He manages his time well allowing him to oversee multiple on-going projects. I trust Ben to run client calls, manage action items, and follow-up as expected. Ben has a strong communications skills, solid call center knowledge and team management experience. He has been an outstanding resource to have on my teams and is a great person to work with.
Tarek El Hallak
Benoit conducted exceptional management, business development and organizational skills. Working with Benoit I found him as a person with great recognition and deep education of modern solutions. Creative and forward thinking professional. Intelligent and careful. Has a strong experience in areas such as project management and leadership. While being honest to others, Benoit is very delicate with his team members to ensure smooth and productive operations.
Experience
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Mofco
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Vice-président exécutif
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Jan 2023 - Present
Services TI délégués (MSP) & Services-conseils technologiquesFournisseur de solutions infonuagiques ☁️ Microsoft (CSP)Microsoft Argent 💿 Partenaire - Solutions cloud pour petites et moyennes entreprisesAffilié Solutions d'Affaires chez Millenium Micro | Certifié service national 📕Intégrateur Dynamics 365 - ERPDistributeur de matériel informatique 💻 - Revendeur autorisé - DELL, Lenovo, Nutanix+1 (514) 312-3100—Assistance technique sur mesureSécurité informatique, anti-virus, anti-spamAdministration de base de données SQL (DBA)Administration de serveur WindowsGestion de la relève informatique (RI)Gestion des changements TI (ITIL)Administration de ferme CITRIXArchitecture d’infrastructureGestion d’environnement virtuel VMWareSpécialiste Microsoft Office 365 - Microsoft Teams - VOIP Business Voice Show less
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Directeur technologique - CTO
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Nov 2021 - Jan 2023
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Sollio Agriculture
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Canada
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Farming
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300 - 400 Employee
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Directeur, Support TI & digital workplace
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Mar 2021 - Nov 2021
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Directeur de l’infrastructure TI et Support
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Sep 2020 - Mar 2021
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Directeur Centre Support Informatique
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Nov 2017 - Sep 2020
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ACCEO Solutions
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Canada
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Software Development
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200 - 300 Employee
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Chef d'équipe Principal Service à la clientèle, Solutions Municipales
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Apr 2013 - Nov 2017
Responsable de gérer une équipe de professionnels pour les Solutions Municipales chez ACCEO Solutions Inc. Responsable de gérer une équipe de professionnels pour les Solutions Municipales chez ACCEO Solutions Inc.
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Idea
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United Kingdom
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Information Technology & Services
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400 - 500 Employee
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Gestionnaire des relations de service (Anciennement Ajilon Services-Conseils)
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Feb 2011 - Dec 2012
Sous l’autorité du Gestionnaire principal des opérations, a géré tous les aspects des projets et des opérations relié au centre d’assistance technique des diffèrent clients. A dirigé dix projets simultanément, y compris la relation avec les clients, l'affectation des ressources et le suivi des projets. A assuré que les indicateurs de performance étaient atteints à chaque mois. Sous l’autorité du Gestionnaire principal des opérations, a géré tous les aspects des projets et des opérations relié au centre d’assistance technique des diffèrent clients. A dirigé dix projets simultanément, y compris la relation avec les clients, l'affectation des ressources et le suivi des projets. A assuré que les indicateurs de performance étaient atteints à chaque mois.
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Ajilon
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United States
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Staffing and Recruiting
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700 & Above Employee
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Gestionnaire des opérations
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Apr 2007 - Feb 2011
Relevant du Directeur du Centre, a géré tous les aspects des projets et des opérations relié au centre d’assistance technique des diffèrent clients. A dirigé sept projets simultanément, y compris la relation avec les clients, l'affectation des ressources et le suivi des projets. A assuré que les indicateurs de performance étaient atteints à chaque mois.
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Gestionnaire Centre d’assistance TI
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Feb 2005 - Apr 2007
Se rapportant au Directeur du Centre, a géré les opérations d’un projet de 25 employés offrant un support technique vingt-quatre sur sept à notre client. A agi comme premier point de contact avec le client et a assuré la gestion des incidents et la gestion des problèmes avec le groupe d'infrastructure
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Analyste fonctionnel de courriel – Niveau 2
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Jun 2003 - Feb 2005
Assuré le support technique aux utilisateurs au niveau des problèmes de courriel plus complexe. Prends en charge les billets escalader par le Niveau 1. Effectué le suivi sur la résolution de problèmes reportés selon les normes établies et agi comme mentor avec le groupe de niveau 1.Aide l'analyste fonctionnel de réseau et Unix au besoin.
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Analyste de soutien – Niveau 1
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Mar 2003 - Jun 2003
Assuré le support technique aux utilisateurs au niveau des équipements et logiciels supportés par le client. Effectué le suivi sur la résolution de problèmes reportés selon les normes établies et à la satisfaction de l'usager.
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Education
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1999 - 2002
Cegep de Maisonneuve
College, Computer Science
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