Benoit Charest
Directeur du Service clients at Groupe Rossignol- Claim this Profile
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Bio
Stéphane Frédérick
À qui de droit, J'ai eu la chance d'avoir Benoit comme coordonnateur du service à la clientèle chez The North Face. En tant que représentant des ventes, J'ai pu apprécier le travail de Benoit et sont équipe. Ils ont ont su dépasser les attentes de nos clients et ainsi facilité grandement le travail de vente sur la route. Merci Stéphane Frédérick Sales representative The North Face
Eric Vallee
I had the pleasure of working with Benoit at Fletcher Leisure Group. Benoit is a true professional approaching his task's in a serious and efficient manner. Leadership, creativity and fine people skills are but a few attributes Benoit bring's to the table. I would highly recommend Benoit for any opportunity that may present itself.
Stéphane Frédérick
À qui de droit, J'ai eu la chance d'avoir Benoit comme coordonnateur du service à la clientèle chez The North Face. En tant que représentant des ventes, J'ai pu apprécier le travail de Benoit et sont équipe. Ils ont ont su dépasser les attentes de nos clients et ainsi facilité grandement le travail de vente sur la route. Merci Stéphane Frédérick Sales representative The North Face
Eric Vallee
I had the pleasure of working with Benoit at Fletcher Leisure Group. Benoit is a true professional approaching his task's in a serious and efficient manner. Leadership, creativity and fine people skills are but a few attributes Benoit bring's to the table. I would highly recommend Benoit for any opportunity that may present itself.
Stéphane Frédérick
À qui de droit, J'ai eu la chance d'avoir Benoit comme coordonnateur du service à la clientèle chez The North Face. En tant que représentant des ventes, J'ai pu apprécier le travail de Benoit et sont équipe. Ils ont ont su dépasser les attentes de nos clients et ainsi facilité grandement le travail de vente sur la route. Merci Stéphane Frédérick Sales representative The North Face
Eric Vallee
I had the pleasure of working with Benoit at Fletcher Leisure Group. Benoit is a true professional approaching his task's in a serious and efficient manner. Leadership, creativity and fine people skills are but a few attributes Benoit bring's to the table. I would highly recommend Benoit for any opportunity that may present itself.
Stéphane Frédérick
À qui de droit, J'ai eu la chance d'avoir Benoit comme coordonnateur du service à la clientèle chez The North Face. En tant que représentant des ventes, J'ai pu apprécier le travail de Benoit et sont équipe. Ils ont ont su dépasser les attentes de nos clients et ainsi facilité grandement le travail de vente sur la route. Merci Stéphane Frédérick Sales representative The North Face
Eric Vallee
I had the pleasure of working with Benoit at Fletcher Leisure Group. Benoit is a true professional approaching his task's in a serious and efficient manner. Leadership, creativity and fine people skills are but a few attributes Benoit bring's to the table. I would highly recommend Benoit for any opportunity that may present itself.
Experience
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Groupe Rossignol
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1 - 100 Employee
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Directeur du Service clients
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Apr 2018 - Present
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Customer service rep
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Sep 2012 - Apr 2018
-Dealer services to ski shop specialists and sporting goods generalists.-B2B sales - inbound calls. -Order book management: order types, discounts, shipdates, fill-rate of orders.-Rep support: sales and inventory reports using Pivot Link.-Follow up of samples orders from suppliers and communicating to product managers.-Processing and coordinating deliveries of rep sample and demo orders. -General office support and coffee drinking.The mission of my position is to satisfy our customer's needs in regards to product demand and accuracy of their booking and repeat orders, from entry to timely deliveries.Booking orders: integration of rep orders in application system, analysis and accuracy of discounts and shipdates. Communication with sales rep and management to achieve our objectives.Repeat orders: processing rep and customer orders by email, phone and B2B website. Sales: finding the right products for retailers calling in. Suggestions for substitutions and complementary items. My objective is to turn every phone call into a sale. Selling the right product at the right price.
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Operations coordinator
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May 2010 - Apr 2011
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Customer service rep / US order coordinator
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Dec 2006 - Apr 2010
- Sunice- Adams golf - Sunice- Adams golf
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VF Corporation
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Customer service supervisor
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Aug 2002 - Mar 2006
- The North Face Canada- Jansport Canada - The North Face Canada- Jansport Canada
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Territory sales coordinator / customer service
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Jun 2000 - Aug 2002
- The North Face Canada - The North Face Canada
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Orage (Coalision)
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Customer service rep
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May 1996 - Jun 1999
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Education
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1992 - 1995
UQAM | Université du Québec à Montréal
Political sciences
Community
