Benny Hiraldo

Marketing Content Specialist at Ink Different
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Contact Information
us****@****om
(386) 825-5501
Location
Dominican Republic, DO
Languages
  • English Full professional proficiency
  • Spanish Full professional proficiency

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Maria Montserrat Bros

I had the opportunity to work with Benny in two different companies: Verizon International, where I met her as a Team Leader, and Overseas Work Exchange, as a Program Manager. Benny is a reliable and dedicated leader who always gives 110%. She naturally serves as an inspiring mentor for people around her. Thanks to her strong interpersonal skills and unique capacity for empathy, she was the go-to person for conflict resolution. Her positive attitude and respect for others are one of her best qualities. Any company will be lucky to have her as a team member.

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Credentials

  • English Language Diploma
    Instituto Dominico Americano
  • Methodological Formation for Trainers
    INFOTEP

Experience

  • Ink Different
    • United States
    • Retail
    • 1 - 100 Employee
    • Marketing Content Specialist
      • Feb 2023 - Present

      Inbound marketing strategies to build a brand identity and online presence through the creation and dissemination of multimedia content online. Inbound marketing strategies to build a brand identity and online presence through the creation and dissemination of multimedia content online.

  • Social-Advisors
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Back Office Senior Specialist
      • Apr 2019 - Oct 2022

      • Overviewed the proper functioning of the CRM automation for approximately 60 clients.• Liaison between the Automation CRM service providers and engineers and the company. • Maintained the Social Selling Automated campaigns running smoothly for all clients with minimum downtime and setbacks. • Setup, launched and edited all LinkedIn CRM client campaigns using previously approved scripting.• Reviewed the daily reports for performance efficiency to make any necessary modifications.• Reported pertinent data back to the account managers. • Responsible for the basic troubleshooting while handling the resolution of any CRM errors, setbacks and system updates.• Managed the server check team in order to assure the compliance of the daily, weekly and monthly metrics for 10 CRM servers.• Assisted the social media team by creating content calendars for our clients based on their briefing by also scheduling them using different platforms. • Launched CRM email campaigns according to the client’s requirements. • Created and managed all of the client’s LinkedIn events. Show less

    • Linkedin Prospecting Admin
      • Aug 2018 - Apr 2019

      • Worked closely with Charlie Van Derven by administrating LinkedIn prospecting campaigns for him and making sure scripting was personalized and delivered for ideal prospects. • Through daily contacts with prospects enabled him to engage in very fruitful conversations and appointments that I had the pleasure to coordinate.

  • GLOBAL TECHNOLOGY & COMMUNICATIONS
    • United States
    • Book and Periodical Publishing
    • On-Boarding and Operations Supervisor
      • Jun 2014 - Apr 2018

      • Managed a team of 12 by setting performance goals and establishing deadlines in ways that complied with the company’s plans and vision. • Organized the on-boarding and Customer Service workflow and ensured that employees understood their duties or delegated tasks. • Monitored employee productivity and provided constructive feedback and coaching. • Remotely managed complaints and conflicts resolution for our client in Pennsylvania, VIP Wireless. • Prepared and submitted employee’s performance reports. • Established rewards and promotions based on employee’s performances. • Ensured adherence to legal and company policies and procedures and undertook disciplinary actions when necessary. Show less

  • Caribbean Telecomm
    • Trinidad and Tobago
    • Telecommunications
    • 1 - 100 Employee
    • Partner Account Manager
      • Jan 2011 - Jun 2014

      • Overviewed airtime sales activity of different networks providing the agents of each area with the necessary service to assure accuracy of process and information. • Assisted agents with new applications in the process of transmitting and handling all information relevant to the sales, commissions, credit line and use of systems to provide the airtime products to the final consumer. • Assisted agents and merchants in their different requests and needs to deliver better service. Responsibilities included assistance in applying for new lines of credit taking in consideration their sales and the company standards. Also, resolving issues that have been escalated from customer service. • In charge of requesting advertising materials and available products based on customer need. • In charge of updating data using legal documentation supplied by the client s reference. • In charge producing reports and follow up on agent’s sales on a weekly and monthly basis. Show less

  • VIAONE
    • United States
    • Advertising Services
    • Retentions Manager
      • Feb 2008 - Jan 2011

      Retentions Manager: • Provided operational services to Boost Mobile, an airtime company based in California, assisting their 200K+ merchants. • Assisted new merchants in the process of receiving and handling all information relevant to the product sale, commissions, credit line and use of systems to sale electronic pins to the final consumer. • Assisted merchants in their different requests and needs to deliver better service. • In charge of requesting advertising materials and available products based on customer needs. • Updated data using legal documentation supplied by the client. • In charge of monitoring and following up on merchant´s sales on a weekly, monthly and quarterly system. • Sales reports preparation with information and status of activities of different merchants. Quality Assurance Manager: • In charge of creating evaluation forms and guides of processes for sales representatives and customer service. • Prepare material for training, presentations, and focus groups for sales representatives and customer service. • Train staff and keep up to date with new information and changes to the operating system and processes. • Monitor sales, and customer service calls to then provide feedback to representatives, ensuring the best quality in the management of calls, and contributing to improve production. Customer Service Lead: • In charge of supervising customer service representatives to maintain a productive work environment. • Created reports, monitored the service level and call distribution control. • Responsible for monitoring employee schedules and performance, providing support to the management area. Show less

  • OVERSEAS WORK EXCHANGE
    • Work and Travel Program Manager / Executive Assistant
      • Nov 2006 - Feb 2008

      • In charge managing the USA summer job program "Work and Travel", for Dominican University students. • In charge of elaborating documents and presentations used to aid the processes of interviewing candidates to work in the United States. • Create guides with instructions on how to handle the processes before departure. • Interview candidates, checking your credit history and evaluating its qualities, as well as his knowledge of English if they were eligible for the positions required by our clients. • Responsibilities included guide candidates in American visa processes guiding them on how to fill the legal documents. • Coordinate appointments and interviews with the president of the company, as well as various negotiations with our job sponsors in the USA. • Coordinate job fairs, where the different candidates were interviewed directly by your potential employer. • Accompanying the applicants to their consular interview on behalf of the company. Show less

  • VERIZON INTERNATIONAL TELESERVICES (former INFOTEL)
    • Representative / Management Assistance and Training
      • May 2000 - Nov 2006

      • Schedule coordinator for: Parago Customer Service • Customer Service Supervisor Assistant (Lead) for: Parago Customer Service. • Trainers Assistant (VzIT Dominican Republic and Jamaica). • Customer Service Trainer for: Parago Customer Service • Telemarketing Representative for project such as Quintel, Quest, Talk.com, Evoice, Verizon Long Distance, IDT, Verizon Credit Cards. • Operator for: Opticom. • Customer Service Representative for: Parago Customer Service. • Schedule coordinator for: Parago Customer Service • Customer Service Supervisor Assistant (Lead) for: Parago Customer Service. • Trainers Assistant (VzIT Dominican Republic and Jamaica). • Customer Service Trainer for: Parago Customer Service • Telemarketing Representative for project such as Quintel, Quest, Talk.com, Evoice, Verizon Long Distance, IDT, Verizon Credit Cards. • Operator for: Opticom. • Customer Service Representative for: Parago Customer Service.

Education

  • UNAPEC
    Marketing, Current
  • Colegio Patron Santiago
    Bachelor Degree, Commercial Ciences
    1994 - 1998

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