Experience

ZoomInfo

• United States
• Software Development
• 700 & Above Employee

• Existing Customer Business Development

  • Feb 2022 - Present

• Inbound Sales Representative

  • Mar 2022 - Sep 2022



Reveneer

• United States
• Information Services
• 1 - 100 Employee

• Sales Development Representative

  • Dec 2021 - Feb 2022

  Has a proven, precisely engineered process for exceptional inside sales results—and we're passionate about using it to solve our customers' sales challenges. We bring together thoughtfully built and rigorously trained teams, the optimal tech stack, and data-driven insights to kindle conversations, generate quality pipeline, and drive revenue for our customers with unmatched speed and efficiency. (And have fun doing it, too.) Our teams work as an embedded extension of our customers own sales teams - partnering in their process, collaborating in their meetings and on decisions, operating in their CRM, tackling and solving problems together and bringing the ingenuity and energy needed to generate pipeline demand that transforms their business and spurs revenue growth. Show less



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Security Operations Center Operator

  • Oct 2018 - Nov 2021

  Assisted with the setup of in-person, remote, audio or video meetings in conference rooms. Diagnosed and repaired Mac and Windows software, hardware, and transmission issues. Worked with contractors remotely to troubleshoot mechanical malfunctions. Responsible for managing security access for 100,000+ employees within 20+ accounts while ensuring quality service. Coordinated with employees, guests, and emergency personnel (including EMT, local police, fire department, federal agencies, and Homeland Security) to respond and de-escalate any medical, criminal, or terrorist situations Show less



Boston Common Hotel

• Boston, Massachusetts, United States

• Security Officer

  • May 2018 - Oct 2018

  Addressed guests’ queries and concerns - investigated issues of damages/theft while acting as the liaison between local authorities. Proficient in sophisticated surveillance equipment and monitoring devices. Running hourly camera and radio checks. Correcting program compatibility errors via email, telephone or using remote troubleshooting software Addressed guests’ queries and concerns - investigated issues of damages/theft while acting as the liaison between local authorities. Proficient in sophisticated surveillance equipment and monitoring devices. Running hourly camera and radio checks. Correcting program compatibility errors via email, telephone or using remote troubleshooting software



Boston Smoke Shop & Convenience Store

• Boston, Massachusetts, United States

• Sales Associate

  • Feb 2018 - May 2018

  Managed printers and other hardware devices. Repaired PC Hardware and maintained networked printer software. Traveled to, installed or updated POS systems and hardware (debit card reader, receipt printer and barcode scanner) at other locations. Helped an average of 100+ customers per day by responding to inquiries and locating products, selecting items, and providing recommendations which generated additional revenue. Maintained accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases. Stock, replenish, and organize inventory with accuracy and efficiency, completing task 10% faster than average associates. Show less



Citizens

• United States
• Banking
• 700 & Above Employee

• Fraud Analyst/Customer Service

  • Sep 2017 - Jan 2018

  Skilled in examining fraud alerts across a range of systems including Visa risk manager, Proactive risk manager, Concord, RSA online banking verification, and credit card fraud prevention. Experience investigating several types and dimensions of fraud including deposit, kiting, identity theft, money laundering, and credit card fraud. Exhibited leadership in communicating and delegating responsibilities to other colleagues. Skilled in examining fraud alerts across a range of systems including Visa risk manager, Proactive risk manager, Concord, RSA online banking verification, and credit card fraud prevention. Experience investigating several types and dimensions of fraud including deposit, kiting, identity theft, money laundering, and credit card fraud. Exhibited leadership in communicating and delegating responsibilities to other colleagues.



Collegiate House

• United States
• Retail Apparel and Fashion

• Press Machine Operator

  • Jun 2017 - Jan 2018

  Operated manual, automatic screen-printing press, and heat press. Filled large orders for thousands of students across dozens of schools 2 weeks before deadline on average. Operated manual, automatic screen-printing press, and heat press. Filled large orders for thousands of students across dozens of schools 2 weeks before deadline on average.



The Wild Duck Enterprises

• United States
• Retail
• 1 - 100 Employee

• Sales Associate

  • May 2015 - Jun 2016

  Top sales representative of spirits from local distilleries. Increasing revenue by 20% in 6 months. Managed weekly wine tastings for multiple store locations. Worked alongside executives to implement and setup new POS and order delivery systems. Top sales representative of spirits from local distilleries. Increasing revenue by 20% in 6 months. Managed weekly wine tastings for multiple store locations. Worked alongside executives to implement and setup new POS and order delivery systems.



Tervis

• United States
• Retail
• 100 - 200 Employee

• Assistant Manager

  • Oct 2014 - May 2015

  Retrained, recruited, coached, and developed 20+ staff members on credit card processing, customer service, and other retention initiatives. Supported the store manager with increasing month-to-month sales revenue by 5%. Created and maintained office forms and procedures to assist with administrative tasks. Processed orders, determined charges, and oversaw billing and payments. A refined ability to react swiftly when issues arise, and work in an even-keeled, decisive manner to resolve complex technological challenges. Show less



City Sports

• United States
• Sporting Goods
• 100 - 200 Employee

• Assistant Manager

  • Jun 2012 - Sep 2014

  Assisted with the recruitment, hiring, training, and leading of 20+ associates, developing them into productive team members with excellent product knowledge. Brand Specialist for Nike, New Balance, Adidas, Reeboks, Brooks, and Asics. Planned and implemented seasonal floor sets to ensure they met company standards and deadlines. Assisted with the recruitment, hiring, training, and leading of 20+ associates, developing them into productive team members with excellent product knowledge. Brand Specialist for Nike, New Balance, Adidas, Reeboks, Brooks, and Asics. Planned and implemented seasonal floor sets to ensure they met company standards and deadlines.



Geeksquad

• Canada
• Information Technology & Services
• 200 - 300 Employee

• Geek Squad Consultant Agent

  • Feb 2010 - Jun 2012

  Brand Ambassador for both Geek Squad and Best Buy brands. Engaged with clients in solving day to day issues concerning technology by recommending Apple Solutions that fit their lifestyle. I also educated other BestBuy associates on the markets most current technology (software, hardware, and networking). Quickly and accurately diagnosed technology issues and create robust solutions as needed. Identified system areas of improvement in product assessment, testing, and performing store and client repairs. Maintained, repairs, and services products aligned with the client's "definition of fix." Helped other employees understand how to successfully use the range of Geek Squad resources in solving client needs to ensure no client is ever left unserved or underserved. Show less



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Consultant Agent

  • Feb 2010 - Jun 2012

  Brand Ambassador for both Geek Squad and Best Buy brands. Engaged with clients in solving day to day issues concerning technology by recommending Apple Solutions that fit their lifestyle. I also educated other BestBuy associates on the markets most current technology (software, hardware, and networking). Quickly and accurately diagnosed technology issues and create robust solutions as needed. Identified system areas of improvement in product assessment, testing, and performing store and client repairs. Maintained, repairs, and services products aligned with the client's "definition of fix." Helped other employees understand how to successfully use the range of Geek Squad resources in solving client needs to ensure no client is ever left unserved or underserved. Show less