Data Operator

• Apr 2021 - Present

Complete daily full vehicle evaluation and complete a clear and concise report and any other records for each vehicle during assigned shift. Evaluate and complete vehicle testing including but not limited to driving and designated special tests. Operate vehicles in an extremely safe manner, obeying all laws of the roadway in and around the continental United States. Accurately communicate detailed findings verbally and legibly write detailed findings on reporting forms.

Autonomous Vehicle Operator

• Mar 2021 - Apr 2021

Google Street View Driver

• Dec 2020 - Mar 2021

As a Google Street View Driver, I operate a vehicle equipped with several cameras and Lidars which produce the high-resolution finished product seen on Google Maps. Cities and towns are thoroughly mapped, including all public streets, highways, and interchanges, and then refreshed periodically, targeting commercial districts and other points of interest. Assigned to the South Florida - Fort Lauderdale Area to collect data needed to update Maps application for Desktop and Mobile devices As a Google Street View Driver, I operate a vehicle equipped with several cameras and Lidars which produce the high-resolution finished product seen on Google Maps. Cities and towns are thoroughly mapped, including all public streets, highways, and interchanges, and then refreshed periodically, targeting commercial districts and other points of interest. Assigned to the South Florida - Fort Lauderdale Area to collect data needed to update Maps application for Desktop and Mobile devices

Drive Coordinator

• Jan 2019 - Sep 2019

Oversaw all field operations including collections and completing client requests for Fortune 1000 client. Created and updated clients’ digital map by mapping specific collection area daily while maintaining compliance with standard operating procedures. Collaborated with field coordinator to reach objectives. Garnered subject matter expertise in client driven software, field equipment, logistics, team leadership, and customer relationship management. • Delegated mission… Show more Oversaw all field operations including collections and completing client requests for Fortune 1000 client. Created and updated clients’ digital map by mapping specific collection area daily while maintaining compliance with standard operating procedures. Collaborated with field coordinator to reach objectives. Garnered subject matter expertise in client driven software, field equipment, logistics, team leadership, and customer relationship management. • Delegated mission responsibilities to operators and ensured compliance with regulations, SOPs, and project scope. • Managed distribution and troubleshooting of iOS devices including tracking and transferring systems and equipment to end-users at field sites. • Scouted storage facilities, hotels, and FedEx locations to efficiently perform project responsibilities. • Delivered information to teams in real-time, adjusting for issues and conflict resolution. • Trained and repaired technical equipment including LiDars, cameras, SSDs, tablets, and GIS survey equipment. Show less Oversaw all field operations including collections and completing client requests for Fortune 1000 client. Created and updated clients’ digital map by mapping specific collection area daily while maintaining compliance with standard operating procedures. Collaborated with field coordinator to reach objectives. Garnered subject matter expertise in client driven software, field equipment, logistics, team leadership, and customer relationship management. • Delegated mission… Show more Oversaw all field operations including collections and completing client requests for Fortune 1000 client. Created and updated clients’ digital map by mapping specific collection area daily while maintaining compliance with standard operating procedures. Collaborated with field coordinator to reach objectives. Garnered subject matter expertise in client driven software, field equipment, logistics, team leadership, and customer relationship management. • Delegated mission responsibilities to operators and ensured compliance with regulations, SOPs, and project scope. • Managed distribution and troubleshooting of iOS devices including tracking and transferring systems and equipment to end-users at field sites. • Scouted storage facilities, hotels, and FedEx locations to efficiently perform project responsibilities. • Delivered information to teams in real-time, adjusting for issues and conflict resolution. • Trained and repaired technical equipment including LiDars, cameras, SSDs, tablets, and GIS survey equipment. Show less

Drive Coordinator

• May 2018 - Jan 2019

Supported Fortune 1000 client in creating and updating their digital map. Directed daily operations of specific collection area. Steered all operational activities in partnership with field coordinator. Identified optimal facilities for storage, lodging, and logistics for team and project. • Ensured regulatory compliance with SOPs, state regulations, and federal regulations. • Utilized and repaired equipment including LiDars, cameras, SSDs, tablets, and GIS survey… Show more Supported Fortune 1000 client in creating and updating their digital map. Directed daily operations of specific collection area. Steered all operational activities in partnership with field coordinator. Identified optimal facilities for storage, lodging, and logistics for team and project. • Ensured regulatory compliance with SOPs, state regulations, and federal regulations. • Utilized and repaired equipment including LiDars, cameras, SSDs, tablets, and GIS survey equipment. • Analyzed data to deliver daily stand-ups about project progress, process improvements, and policy changes. • Resolved personnel issues including lodging conflicts and driver/operator pairings.

Certified Installer II

• Mar 2018 - May 2018

Promoted to the position of Senior Field Service Engineer (Certified Installer - CI) within the client's GIS fleet [03/18] as part of a small, select group of personnel on the project trained to utilize and provide advanced Subject Matter Expertise (SME). As part of a diverse team, functioned in a senior-level field service and support role. Thoroughly trained on the mechanical and technical aspects of GIS data collection, systems, and equipment. Additional CI-specific tasks… Show more Promoted to the position of Senior Field Service Engineer (Certified Installer - CI) within the client's GIS fleet [03/18] as part of a small, select group of personnel on the project trained to utilize and provide advanced Subject Matter Expertise (SME). As part of a diverse team, functioned in a senior-level field service and support role. Thoroughly trained on the mechanical and technical aspects of GIS data collection, systems, and equipment. Additional CI-specific tasks included operation, inspection, diagnosis, installation, and maintenance of: point cloud LiDAR equipment, distance and inertial measurement sensors, high-resolution camera arrays, RAID-configured SSD drives, tablet-based system controllers, inventory and asset management tools, as well as other proprietary equipment, procedures, and methodologies. Recognized by colleagues and superiors alike for precise, high-quality troubleshooting, reporting, and collection output, on time and within budget, by carefully following various operational, technical, and logistical SOP's in concert with key staff and project stakeholders.

Mapping Technician

• Apr 2017 - Mar 2018

Responsible for the safe and efficient surveying and mapping of different geographic regions across the United States for a large Fortune 50 client (NDA) based in Northern California. Maintained a clean and stellar driving record. Worked within a highly public-facing (but non-interactive) role.

Senior Technical Support Manager

• Oct 2014 - Feb 2017

Spearheaded launch and growth of call center from start-up to full operational status. Implemented process and procedure to resolve customer issues efficiently. Handled high-volume of inbound and outbound customer service calls in a fast-paced environment. • Improved call center productivity through development and implementation of operational policies. • Designed all process controls and metrics for daily management of call center. • Identified opportunities for improvement in… Show more Spearheaded launch and growth of call center from start-up to full operational status. Implemented process and procedure to resolve customer issues efficiently. Handled high-volume of inbound and outbound customer service calls in a fast-paced environment. • Improved call center productivity through development and implementation of operational policies. • Designed all process controls and metrics for daily management of call center. • Identified opportunities for improvement in leadership, process, policy, and procedures and initiated new ideas. • Led a team of customer service representatives to meet customer satisfaction goals consistently. • Provided performance evaluations, data analysis, and feedback to improve call center productivity. Show less Spearheaded launch and growth of call center from start-up to full operational status. Implemented process and procedure to resolve customer issues efficiently. Handled high-volume of inbound and outbound customer service calls in a fast-paced environment. • Improved call center productivity through development and implementation of operational policies. • Designed all process controls and metrics for daily management of call center. • Identified opportunities for improvement in… Show more Spearheaded launch and growth of call center from start-up to full operational status. Implemented process and procedure to resolve customer issues efficiently. Handled high-volume of inbound and outbound customer service calls in a fast-paced environment. • Improved call center productivity through development and implementation of operational policies. • Designed all process controls and metrics for daily management of call center. • Identified opportunities for improvement in leadership, process, policy, and procedures and initiated new ideas. • Led a team of customer service representatives to meet customer satisfaction goals consistently. • Provided performance evaluations, data analysis, and feedback to improve call center productivity. Show less

Security Officer

• Oct 2013 - Mar 2014

Protected the safety of facilities and occupants with patrols of assigned areas. Prevented theft and vandalism by screening visitors and reviewing required documents. Secured all entrances of office and main building. • Delivered reports to management on daily activities including property damage, theft, unauthorized persons, or unusual occurrences. • Notified public safety officials in emergency situations including fire or unauthorized individuals. • Monitored central alarm… Show more Protected the safety of facilities and occupants with patrols of assigned areas. Prevented theft and vandalism by screening visitors and reviewing required documents. Secured all entrances of office and main building. • Delivered reports to management on daily activities including property damage, theft, unauthorized persons, or unusual occurrences. • Notified public safety officials in emergency situations including fire or unauthorized individuals. • Monitored central alarm system to respond to fire, intrusion, or duress alarms. • Prevented introduction of prohibited materials on premises with detection devices, binoculars, cameras, and camcorders. Show less Protected the safety of facilities and occupants with patrols of assigned areas. Prevented theft and vandalism by screening visitors and reviewing required documents. Secured all entrances of office and main building. • Delivered reports to management on daily activities including property damage, theft, unauthorized persons, or unusual occurrences. • Notified public safety officials in emergency situations including fire or unauthorized individuals. • Monitored central alarm… Show more Protected the safety of facilities and occupants with patrols of assigned areas. Prevented theft and vandalism by screening visitors and reviewing required documents. Secured all entrances of office and main building. • Delivered reports to management on daily activities including property damage, theft, unauthorized persons, or unusual occurrences. • Notified public safety officials in emergency situations including fire or unauthorized individuals. • Monitored central alarm system to respond to fire, intrusion, or duress alarms. • Prevented introduction of prohibited materials on premises with detection devices, binoculars, cameras, and camcorders. Show less

Document Agent

• Jul 2012 - Oct 2013

Provided administrative support to executive team including communications, phones, client services, scheduling, and inventory. • Fostered positive customer service environment through professional interactions with customers, employees, and cruise line partners. • Processed third-party credit card authorizations while maintaining security of sensitive information. • Managed direct mail campaigns for Royal Caribbean and Celebrity coupon booklets. Provided administrative support to executive team including communications, phones, client services, scheduling, and inventory. • Fostered positive customer service environment through professional interactions with customers, employees, and cruise line partners. • Processed third-party credit card authorizations while maintaining security of sensitive information. • Managed direct mail campaigns for Royal Caribbean and Celebrity coupon booklets.

Administrative Supervisor – Correspondence Specialist

• Jun 2008 - Dec 2011

Commanded team of 6 sailors in the daily processing and tracking over 10K pieces of sensitive correspondence, 1K classified, certified, and general U.S. postal mail, 350 personnel evaluation reports, and 50 command directives. • Achieved 100% compliance with Navy directives for a Satisfactory rating in ship audit inspection. • Contributed to planning and execution of commander’s conference with 16 admirals, 37 captains, and large numbers of lower-ranking officers in attendance… Show more Commanded team of 6 sailors in the daily processing and tracking over 10K pieces of sensitive correspondence, 1K classified, certified, and general U.S. postal mail, 350 personnel evaluation reports, and 50 command directives. • Achieved 100% compliance with Navy directives for a Satisfactory rating in ship audit inspection. • Contributed to planning and execution of commander’s conference with 16 admirals, 37 captains, and large numbers of lower-ranking officers in attendance. • Mentored junior personnel to efficiently and effectively perform pay document letter preparation, directives, and daily responsibilities. • Served as personal administrative assistant to high-ranking officers. • Improved customer and personal services through development of processes including the customer needs assessment, quality standards, and customer satisfaction evaluation. Show less Commanded team of 6 sailors in the daily processing and tracking over 10K pieces of sensitive correspondence, 1K classified, certified, and general U.S. postal mail, 350 personnel evaluation reports, and 50 command directives. • Achieved 100% compliance with Navy directives for a Satisfactory rating in ship audit inspection. • Contributed to planning and execution of commander’s conference with 16 admirals, 37 captains, and large numbers of lower-ranking officers in attendance… Show more Commanded team of 6 sailors in the daily processing and tracking over 10K pieces of sensitive correspondence, 1K classified, certified, and general U.S. postal mail, 350 personnel evaluation reports, and 50 command directives. • Achieved 100% compliance with Navy directives for a Satisfactory rating in ship audit inspection. • Contributed to planning and execution of commander’s conference with 16 admirals, 37 captains, and large numbers of lower-ranking officers in attendance. • Mentored junior personnel to efficiently and effectively perform pay document letter preparation, directives, and daily responsibilities. • Served as personal administrative assistant to high-ranking officers. • Improved customer and personal services through development of processes including the customer needs assessment, quality standards, and customer satisfaction evaluation. Show less