Experience

Swagelok Nederland

• Netherlands
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Operations Director

  • Jul 2020 - Present

  Transforming the customer service and warehouse into an Operations Department in order to work as one team for best serving the customers needs.

• Customer Service Manager

  • Apr 2019 - Jul 2020

  Transforming the Customer Service department to a streamlined, customer centric tranaction center



IMI Hydronic Engineering

• Switzerland
• Wholesale Building Materials
• 700 & Above Employee

• Customer Service Improvement Manager

  • Sep 2017 - Mar 2019

  Working accross all locations and departments within IMI Hydronic Engineering to improve the communication between Sales, Supply Chain and Operations in order to deliver on time to the customers. Optimizing our processes in order to ensure world-class service to our customers with conitnuously improve the overall NPS score.

• Global Demand Manager

  • Jan 2016 - Sep 2017

  Develop and lead demand management processes from beginning to end across IMI Hydronic Engineering business. This will help us to further improve our delivery performance towards our customers, improving processes around demand planning and forecasting as well as supporting new product introductions.

• ERP Sales Lead

  • Nov 2014 - Dec 2016

  Sales lead in an ERP business transformation project that will integrate all of our business systems into a common technology platform. The design of our global processes will be determined in the Core Model Phase of the project, which began in November 2014. Six working groups are involved in this phase and will propose new ways of working across the different project topics and themes with use of best practices from JDE.

• Forecast & Demand planning Manager

  • Jan 2014 - Dec 2015

  Further improve our delivery performance towards our customers, setting up clear processes around demand planning and forecasting across Europe as well as supporting new product introductions.



Tour & Andersson BV

• Netherlands
• Wholesale Building Materials
• 1 - 100 Employee

• Coördinator Sales Support

  • May 2005 - Dec 2013

  De spin in het web tussen de account managers onze relaties maar ook het onderhouden van de contacten met de verschillende fabrieken. Daarnaast verantwoordelijk voor het CRM systeem alsmede de ISO 9001:2008.

• Sales Engineer

  • Apr 2003 - May 2005

  Verantwoordelijk voor de verkoop in rayon Noord Oost Nederland bij de Key Accounts zoals installateurs, advisereurs alsmede eindgebruikers en inregelbureau's.

• Sales Support Engineer

  • Aug 2000 - Apr 2003

  Binnendienst verkoop, spil tussen de relaties en de account managers.