Experience

Obey Your Body

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Global Sales Trainer

  • Nov 2019 - Present

  Responsible to train and develop a sales strategy (business profitability and development) for 200+ stores across Europe and USA. Develop and deliver training F2F and virtually, increased sales of approximately 250% after training was delivered. Build a data driven strategy for the business, conducting skills gap analyses, preparing learning material and evaluating results after each training session Responsible to train and develop a sales strategy (business profitability and development) for 200+ stores across Europe and USA. Develop and deliver training F2F and virtually, increased sales of approximately 250% after training was delivered. Build a data driven strategy for the business, conducting skills gap analyses, preparing learning material and evaluating results after each training session



Mazal Group

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Global Sales Trainer

  • Sep 2015 - Oct 2019

  Responsible to train and develop a sales strategy for 150+ new stores across Europe and USA. Build a data driven strategy for the business to boost sales, conducting skills gap analyses, preparing learning material and evaluating results after each training session Responsible to train and develop a sales strategy for 150+ new stores across Europe and USA. Build a data driven strategy for the business to boost sales, conducting skills gap analyses, preparing learning material and evaluating results after each training session



Self Employed

• United States
• 700 & Above Employee

• Sales & Business Development Consultant

  • Oct 2008 - Aug 2015

  Worked for different clients as Contractor/Consultant in fields such as Cosmetics, Real Estate, Collection, Automoto and Insurance companies all over Europe and USA. Developing a business strategy/plan to improve sales & profitability and train its employees. Developing processes and techniques to increase KPIs, maximizes sales representative effectiveness by determining and solving training needs Worked for different clients as Contractor/Consultant in fields such as Cosmetics, Real Estate, Collection, Automoto and Insurance companies all over Europe and USA. Developing a business strategy/plan to improve sales & profitability and train its employees. Developing processes and techniques to increase KPIs, maximizes sales representative effectiveness by determining and solving training needs



Cellcom

• Israel
• Telecommunications
• 700 & Above Employee

• Sales & Customer Service Trainer

  • Apr 2004 - Sep 2008

  Design and deliver F2F training in Sales & Customer Service for 3000 employees. Prepare new sales representatives by conducting orientation to sales process, developing individual coaching plans, providing resources and assistance, scheduling orientation drive-alongs with senior representatives. Determine training needs by observing sales encounters, studying sales results & reports, conferring with sales managers Design and deliver F2F training in Sales & Customer Service for 3000 employees. Prepare new sales representatives by conducting orientation to sales process, developing individual coaching plans, providing resources and assistance, scheduling orientation drive-alongs with senior representatives. Determine training needs by observing sales encounters, studying sales results & reports, conferring with sales managers



Orange

• France
• Telecommunications
• 700 & Above Employee

• Customer Retention Manager

  • Oct 2002 - Mar 2004

  (Manage & coach 20 Customer Retention Representatives)Estabishing a new previous not existing team to proactively prevent customers from potential disconnection or transfer to another provider. Achived Customer retention 81% and 5% incerase of Customer Satisfaction in high value/spend customers. Recruit and train employees

• Customer Service Team Manager

  • Oct 2001 - Sep 2002

  (Manage & coach 10 Customer Service Representatives)Handling escalations, giving training to new hires and current employees to support their development, team’s evaluation, goals set and Performance reviews, reporting & KPIs

• Customer Service Representative

  • Mar 2001 - Sep 2001

  Interact with customers F2F and via other communication channels to handle complaints, process orders, and provide information about organisation's products and services