Experience

Spectra Logic

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Escalation Account Manager

  • Sep 2013 - Present

  Boulder, CO

• Manager, Technical support

  • Sep 2013 - Present



Rally Software Development

• United States
• 1 - 100 Employee

• Customer Success Engineer

  • Sep 2012 - May 2013

  Boulder, Co Provide email based support during the swing shift with focus on West Coast and APAC customers and sales teams, for a SaaS based Agile Software Project development tool.



Intrado

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Technical Support Specialist

  • Apr 2011 - Sep 2012

  Longmont, CO Provide phone and remote access technical support for 911 call centers around the world, focusing on Graveyard and weekend support.



Webroot Software

• United States
• Information Services

• Enterprise Support Tier 3 technician

  • Jul 2004 - Feb 2011

  Work with the Corporate Support team for the desktop and SaaS products. answering support calls and working escalation cases with the Development teams.



Grau Data Storage

• France
• Retail Office Equipment

• Assistant technical engineer

  • Sep 2000 - Jul 2003

  Assist sales with designing a customer order for a Network Attached Storage system, gather and assemble the customer order, build servers to custom specifications, install Operating system and proprietary software for the system and configure the NAS device.



America West Airlines

• Airlines and Aviation
• 1 - 100 Employee

• Loading team lead, Las Vegas

  • Aug 1999 - Sep 2000

  Plan and balance the luggage and cargo load for outbound flights while managing a team of two or more ramp team members to unload incoming flights, service the plane and load the plane for an outbound flight, while maintaining company procedures, FFA regulations and the timelines of the flight schedule.