Benlee Muttathottil
Airway Bill Consultant & Accounts Admin at Dogtainers- Claim this Profile
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Topline Score
Bio
Credentials
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Data Science Orientation
CourseraMay, 2020- Nov, 2024 -
Excel: PivotTables for Beginners
LinkedInDec, 2019- Nov, 2024 -
SAP ERP Essential Training
LinkedInNov, 2019- Nov, 2024 -
IATA Dangerous Goods Regulations by Air
DANGEROUS GOODS TRAINING AUSTRALIANov, 2020- Nov, 2024 -
IATA Dangerous Goods Regulations for Air
Worldwide Flight Services (WFS)Sep, 2017- Nov, 2024
Experience
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Dogtainers
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Australia
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Airway Bill Consultant & Accounts Admin
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Nov 2020 - Present
• Liaise with airlines regarding obtaining new AWB numbers and rate requests. • Troubleshoot any potential AWB queries that may arise and make amendments when necessary. • Ensure all AWB requests/queries are dealt with in a timely manner (24- 48 hours). • Liaise with consultants and office managers to clarify booking information when required, or if suspected errors. • Utilise TACT to obtain correct rates for all air cargo. • Liaise with Dogtainers Australia regarding rollout of new rates spreadsheet amendments. • Ensure draft AWB’s are issued in the required time periods, (i.e. 24 hrs) • Ensure to send completed booking sheet, copy of AWB and labels to all relevant parties. • Ensure accurate currency conversion rates for overseas clearance agents are being utilised. • Provide monthly statistics report to senior management and other ADHOC reports upon request (i.e. error report). • Maintain pricing rate sheets. • Invoice customers and follow up • Reconcile invoice from airline and CTO. • Review and close out of each booking. • Prepare Monthly reports. • Manage on-site networking nodes including phones, PC and server. • Deploying new machines and phones. • Troubleshooting any devices when required and some repairing to be done on hardware. • Provide desktop support to all on site and off site. • Asset management. Show less
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Rombii
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Australia
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Advertising Services
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1 - 100 Employee
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Lead Service Representative
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Aug 2020 - Oct 2020
• Generated Leads for multinational IT companies like Dell, RedHat, HP, Dropbox etc. • Ensure I have the product knowledge in order to overcome objections. • Maintain a very professional manner on the phone. • Persuade the customer by demonstrating how the product or service is relevant to the business. • Ask pertinent questions to understand the customer’s requirements. • Record personal information, notes and call outcome for every call made. • Go the “extra mile” to meet sales quota and facilitate future sales. • Deal with complaints or doubts to safeguard the company’s reputation. Show less
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Cake Indulgence
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Food and Beverage Services
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Customer Service Representative
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Dec 2019 - Mar 2020
At Cake Indulgence, I was the front face of the business for nearly 3-4 months • Deliver cakes on timely and professional manner. • Loading and unloading van for deliveries. • Maintaining delivery van tidy and conduct daily checks. • Making sure all deliveries are signed for. • Handle cash and cheque. • Help bakers with packing and occasionally, decorating cakes. • Provide customer service and deal with customer complaints. At Cake Indulgence, I was the front face of the business for nearly 3-4 months • Deliver cakes on timely and professional manner. • Loading and unloading van for deliveries. • Maintaining delivery van tidy and conduct daily checks. • Making sure all deliveries are signed for. • Handle cash and cheque. • Help bakers with packing and occasionally, decorating cakes. • Provide customer service and deal with customer complaints.
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Worldwide Flight Services (WFS)
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France
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Airlines and Aviation
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700 & Above Employee
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Transatlantic Senior Cargo Agent
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Feb 2016 - Sep 2019
Transatlantic Senior Cargo Operations Agent• Coordinating numerous cargo flights daily – eight to twelve wide body aircrafts such as A330, B767, B757, B787.• Planning and managing of ULD build-up operations.• Supervising the warehouse operators for flight build-up.• Managing ULD inventories.• Data capturing export and import AWBs in both airline and in-house system.• Conducting dangerous goods acceptance process according to IATA DG regulations.• Confirm if export documents are in compliance with IATA, IAA and airline standards.• Closely cooperate with GSSA, Airlines and Freight Forwarders.• Reporting inbound RFS to Irish Customs.• Preparing RFS transfers to Heathrow and other airports.• Follow company’s SOP.• Comply with Airside regulations while on the ramp. Show less
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Cargo Agent
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Jan 2015 - Feb 2016
Emirates Cargo & British Airways Cargo Operations Agent• Coordinating cargo for B777 flights for Emirates and B319, B320 and B321 for BA daily.• Working closely with Emirates Sky Cargo with booking & acceptance for cargo.• Ensuring flight ULD allocations are met.• Accept and data capture export and import AWBs.• Making sure Dangerous goods check is completed for relevant shipments.• AVI check to be completed for live animal shipments.• Preparing RFS transfers to Heathrow and other airports.• Planning and managing of ULD build-up operations. Show less
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Warehouse Operator
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Nov 2014 - Dec 2014
• Ensure all relevant PPE are worn at all times.• Checking-in, moving and storing goods depending on commodity.• Checking and inspecting goods received for any damages, handling labels and dangerous goods.• Using Mechanical Handling Equipment (Forklift).• Ensuring a clean and safe working environment to all.• Cargo build-up on airline pallets and containers.• Loading and unloading trucks, vans and other vehicles.• Maintaining and servicing warehouse tool, machinery and trucks.• Complete relevant reports, such as damage report, when necessary. Show less
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Customer Care Representative
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Aug 2014 - Nov 2014
• Provide excellent customer support for Eircom broadband users. • Handling customer complaints. • Run through troubleshoots with customers for Dial-up connections and Modem. • Arrange Engineer callouts. • Maintaining customer records by updating their account information. • Responding accurately and efficiently to callers, explaining situations, and providing them with answers. • Engage in active listening with callers and making sure to calm angry customers. • Recommending potential products and services to suit a customer’s need. • Adhere to all company’s policies and procedures. Show less
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Dixons Carphone
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United Kingdom
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Retail
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700 & Above Employee
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Sales Assistant
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Sep 2010 - Aug 2014
• Provide customers with advice on choosing right product for their needs. • Assist with in-store merchandising. • Ensure the store is ready for promotions. • Supervising a team of staff when manager is not present. • Ensure monthly targets are met. • Deal with customer complaints and escalating the issue to management, if needed. • Handle cash, cheque and card payments. • Take in deliveries. • Provide customers with advice on choosing right product for their needs. • Assist with in-store merchandising. • Ensure the store is ready for promotions. • Supervising a team of staff when manager is not present. • Ensure monthly targets are met. • Deal with customer complaints and escalating the issue to management, if needed. • Handle cash, cheque and card payments. • Take in deliveries.
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Education
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2009 - 2014
Trinity College, Dublin
Bachelor's degree, Mechanical and Manufacturing Engineering -
2004 - 2009
Portmarnock Community School
Leaving Certificate
Community
