Experience

Jewish Community Center of Greater Pittsburgh

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Customer Service Lead

  • Nov 2021 - Present

  Successfully assist over 200 customers per week, and address customer and partner feedback in collaboration with appropriate internal teams Update customer information and upload pertinent documents in Salesforce Served as main point of contact for all customers seeking help in-person or via phone Successfully assist over 200 customers per week, and address customer and partner feedback in collaboration with appropriate internal teams Update customer information and upload pertinent documents in Salesforce Served as main point of contact for all customers seeking help in-person or via phone



Walnut Capital

• United States
• Real Estate
• 1 - 100 Employee

• Project Coordinator

  • Sep 2021 - Feb 2022

  Developed and managed plan across the project’s life cycle resulting in the on-time launch of an automated lease generation system Worked closely with internal stakeholders to create test cases and instructional guides, identify issues, and determine optimal solutions Developed and managed plan across the project’s life cycle resulting in the on-time launch of an automated lease generation system Worked closely with internal stakeholders to create test cases and instructional guides, identify issues, and determine optimal solutions



Emma Kaufmann Camp

• Senior Program Coordinator

  • May 2019 - Sep 2021

  SEASONAL - SUMMERS ONLY Worked in a team of 3 to overhaul and oversee all-camp programs for nearly 400 children between the ages of 7-15 Constructed and oversaw staff programming by leading creative planning sessions, executing ideas, and soliciting and implementing staff feedback, leading to a satisfaction rating higher than 90% SEASONAL - SUMMERS ONLY Worked in a team of 3 to overhaul and oversee all-camp programs for nearly 400 children between the ages of 7-15 Constructed and oversaw staff programming by leading creative planning sessions, executing ideas, and soliciting and implementing staff feedback, leading to a satisfaction rating higher than 90%



Success Academy Charter Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Lead Math Teacher

  • Aug 2018 - May 2021

  Effectively communicated new concepts resulting in top-performing classes across the Success Academy network as measured by standardized test scores Accelerated academic growth of more than 200 students using rigorous data analysis to identify class trends and student needs and develop learning plans Collaborated with teachers and administrators to design classroom systems and lesson plans, measure results, and report insights to colleagues and school leadership Voted most likely to be a superhero by students of Midtown West Middle School. Show less