Ben K.
Engagement Manager - Professional Services at Splunk- Claim this Profile
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Topline Score
Bio
LinkedIn User
I’m not sure I could overstate the impact that Ben had on the PS team while at Tray. From day one he sought to understand the current landscape and challenges, before seeking ways to make an impact in a meaningful and fundamental way. This was always done in a respectful and collaborative fashion for the better of the PS team and the company as a whole. Not only was he successful in making such positive change in a relative short space of time, but he did this despite the daunting amount of work that he faced. On a personal level, I also have to say that I greatly appreciated his valuable and knowledgeable insight into all things in the world of PS. He was always willing to share his knowledge and provide his view and input where he could and act as a sounding board. Ben was an absolute joy and pleasure to work with.
David Papamichael
Ben was a true game changer to the PS Org at Tray. His commitment and dedication to ensuring that our customers were aligned and expectations were set correctly was simply astounding. In a matter of weeks, Ben had created a superb process to scope use cases more efficiently, provide a space for further research and Q&A from the client, and gave an early heads up when PS were likely to be engaged so we could prepare appropriately. Overall this improved the quality of the deals coming through, gave customers a much smoother onboarding to post sales, and gave the PS team a more detailed and accurate scope. its safe to say Ben single handedly helped PS deliver builds on time, in budget, and reduced Churn on accounts due to a happier customer. Ben really was the MVP of PS at Tray.
LinkedIn User
I’m not sure I could overstate the impact that Ben had on the PS team while at Tray. From day one he sought to understand the current landscape and challenges, before seeking ways to make an impact in a meaningful and fundamental way. This was always done in a respectful and collaborative fashion for the better of the PS team and the company as a whole. Not only was he successful in making such positive change in a relative short space of time, but he did this despite the daunting amount of work that he faced. On a personal level, I also have to say that I greatly appreciated his valuable and knowledgeable insight into all things in the world of PS. He was always willing to share his knowledge and provide his view and input where he could and act as a sounding board. Ben was an absolute joy and pleasure to work with.
David Papamichael
Ben was a true game changer to the PS Org at Tray. His commitment and dedication to ensuring that our customers were aligned and expectations were set correctly was simply astounding. In a matter of weeks, Ben had created a superb process to scope use cases more efficiently, provide a space for further research and Q&A from the client, and gave an early heads up when PS were likely to be engaged so we could prepare appropriately. Overall this improved the quality of the deals coming through, gave customers a much smoother onboarding to post sales, and gave the PS team a more detailed and accurate scope. its safe to say Ben single handedly helped PS deliver builds on time, in budget, and reduced Churn on accounts due to a happier customer. Ben really was the MVP of PS at Tray.
LinkedIn User
I’m not sure I could overstate the impact that Ben had on the PS team while at Tray. From day one he sought to understand the current landscape and challenges, before seeking ways to make an impact in a meaningful and fundamental way. This was always done in a respectful and collaborative fashion for the better of the PS team and the company as a whole. Not only was he successful in making such positive change in a relative short space of time, but he did this despite the daunting amount of work that he faced. On a personal level, I also have to say that I greatly appreciated his valuable and knowledgeable insight into all things in the world of PS. He was always willing to share his knowledge and provide his view and input where he could and act as a sounding board. Ben was an absolute joy and pleasure to work with.
David Papamichael
Ben was a true game changer to the PS Org at Tray. His commitment and dedication to ensuring that our customers were aligned and expectations were set correctly was simply astounding. In a matter of weeks, Ben had created a superb process to scope use cases more efficiently, provide a space for further research and Q&A from the client, and gave an early heads up when PS were likely to be engaged so we could prepare appropriately. Overall this improved the quality of the deals coming through, gave customers a much smoother onboarding to post sales, and gave the PS team a more detailed and accurate scope. its safe to say Ben single handedly helped PS deliver builds on time, in budget, and reduced Churn on accounts due to a happier customer. Ben really was the MVP of PS at Tray.
LinkedIn User
I’m not sure I could overstate the impact that Ben had on the PS team while at Tray. From day one he sought to understand the current landscape and challenges, before seeking ways to make an impact in a meaningful and fundamental way. This was always done in a respectful and collaborative fashion for the better of the PS team and the company as a whole. Not only was he successful in making such positive change in a relative short space of time, but he did this despite the daunting amount of work that he faced. On a personal level, I also have to say that I greatly appreciated his valuable and knowledgeable insight into all things in the world of PS. He was always willing to share his knowledge and provide his view and input where he could and act as a sounding board. Ben was an absolute joy and pleasure to work with.
David Papamichael
Ben was a true game changer to the PS Org at Tray. His commitment and dedication to ensuring that our customers were aligned and expectations were set correctly was simply astounding. In a matter of weeks, Ben had created a superb process to scope use cases more efficiently, provide a space for further research and Q&A from the client, and gave an early heads up when PS were likely to be engaged so we could prepare appropriately. Overall this improved the quality of the deals coming through, gave customers a much smoother onboarding to post sales, and gave the PS team a more detailed and accurate scope. its safe to say Ben single handedly helped PS deliver builds on time, in budget, and reduced Churn on accounts due to a happier customer. Ben really was the MVP of PS at Tray.
Credentials
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Blending Project Management Methods
LinkedInSep, 2022- Sep, 2024 -
Communicating with Confidence
LinkedInSep, 2022- Sep, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInSep, 2022- Sep, 2024 -
Goal Setting: Objectives and Key Results (OKRs)
LinkedInSep, 2022- Sep, 2024 -
Introduction to IT Architecture
LinkedInSep, 2022- Sep, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInSep, 2022- Sep, 2024 -
Salesforce Essential Training
LinkedInSep, 2022- Sep, 2024 -
Smartsheet Essential Training (2019)
LinkedInSep, 2022- Sep, 2024 -
CPR
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EMT
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Experience
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Splunk
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United States
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Software Development
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700 & Above Employee
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Engagement Manager - Professional Services
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Sep 2022 - Present
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tray.io
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United States
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Software Development
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100 - 200 Employee
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Professional Services Sales Manager
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Oct 2021 - Sep 2022
Create and manage our entire Customer Success and Professional Services portfolio for Tray's fast growing PS business. - Created and rolled out an entirely new product offering (30+ product SKU's) - Sales enablement through training how and why to sell PS - Create and manage all PS SOW's, including technical scoping, redlines, T&C's, and reviews - Dashboard, metrics, and overall reporting for Professional Services - Pitch and present the entire Customer Success (CS) portfolio to customers - RFP, proposals, and presentation creation for new customers and projects in PS - Operations: Assist with pre-sales to post sales handoff process and automations - Scoping: Created a fully automated scoping process to reduce overall labor spend on pre-sales Professional Services SOW creations and ultimately make the process easier for our Sales team to close deals - Collaborate with PS Leads and Head of PS to continue to set proper expectations to customers in the sales cycle to set the customer and our PS team up for success - Assisting in the creation of our SI, partner network to deliver PS Show less
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Thycotic
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United States
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Software Development
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1 - 100 Employee
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Professional Services Operations Manager
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Oct 2020 - Oct 2021
As a Professional Services Operations Manager I help manage sold engagements and control the resourcing of each within my territory. We resource hundreds of engagement per quarter so I spend time finding ways to maximize efficiencies and automations to reduce labor spend. This includes automations within our project management platforms, Salesforce and CPQ, and various softwares. Operations owns the management of programs and processes on our growing team of 50+ people in professional services. My role also manages all custom scoping calls and writing statements of work (SOW's). Operations helps control the workflow and overall process to help our technical consultants focus on the customer needs. Show less
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Freshwater Digital
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United States
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Advertising Services
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1 - 100 Employee
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Director Of Business Development - PS
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Nov 2019 - Oct 2020
At Freshwater Digital we provide exceptional service and leading technology to our clients. Our niche is digital signage and we're constantly learning and developing new technologies to better serve our clients.As Director of Business Development, I help connect, advise, and develop long-lasting relationships with our clients and partners. Our clients vary from multi-billion dollar retail and grocery companies, display manufacturers, healthcare, furniture, to local businesses.My current responsibilities include overseeing our software content management (professional services) team, business development, client communications, project management, research and development, developing proposals and quotes, and training clients and partners on various software technologies.Outside of my primary responsibilities, I help manage the day to day processes and consistently work to improve overall project management and increase sales. Additionally, I lead our marketing efforts on social media, advertising, PR, events, and SEO/SEM. Show less
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Account Manager - PS
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Jan 2017 - Nov 2019
As an Account Manager, I help connect, advise, and develop long-lasting relationships with our clients and partners. My current responsibilities include overseeing our content management team, business development, client communications, project management, research and development, developing proposals and quotes, and training clients and partners on various technologies. Additionally, I lead our marketing efforts across social media, events, and SEO/SEM.
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Content Manager - PS
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Sep 2016 - Jan 2017
As the Content Manager for Freshwater Digital, I help manage, coordinate, and edit content for our digital signage networks through our professional services offerings. Managing content significantly improves the ability to reach client audiences with digital signage by maximizing unique views and opportunities. Various responsibilities include:- Client communications- Project coordination- Reviewing and editing content- Scheduling content to the network- Managing content playlists- Marketing and promotional strategies- Support coordination Show less
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Communications Specialist / Marketing Associate
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Jun 2015 - Sep 2016
During this position I was able to independently develop strategic communications for the Grand Valley Department of Public Safety. I was the only marketing associate in the department and had various responsibilities. I self managed my projects between developing emergency management materials, Parking Services materials, and various marketing campaigns. This role involved media relations, press release writing, extensive art and design, and strategic emergency communications planning. As the marketing associate I also managed the Art2Park annual contest. The contest brings thousands of GVSU community members together to develop and vote on the parking permit design. The contest grew in entries by 22% and votes by 10%. The social media platforms I managed doubled in followers and grew well over 2500% in engagement rates. I'm currently a communications specialist for the police department. In this role I help coordinate and communicate the efforts of the police department with the community. Show less
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GrandPR
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United States
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Public Relations and Communications Services
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1 - 100 Employee
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Account Executive
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Apr 2015 - Apr 2016
During my role as an Account Executive for GrandPR I was both the client liaison and project manager. My role involved determining a strategic public relations and marketing campaign for the client. After the campaign was established I managed and assisted my team in developing the strategies and tactics. As the project manager I ensured the tactics were executed well and in a timely manner. During my role as an Account Executive for GrandPR I was both the client liaison and project manager. My role involved determining a strategic public relations and marketing campaign for the client. After the campaign was established I managed and assisted my team in developing the strategies and tactics. As the project manager I ensured the tactics were executed well and in a timely manner.
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Superior Air-Ground Ambulance Service
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United States
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Hospitals and Health Care
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700 & Above Employee
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EMT
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May 2012 - Jun 2015
Administered first-aid treatment and life support care to sick or injured persons in various settings. Collaborated with other medical emergency team members, police and fire department personal to control a situation. Provided quality patient care and exceptional customer service to patients and contracts. Skills developed: Exceptional communication skills, phenomenal work ethic, first aid and emergency management. Duties performed: Patient care, emergency management, customer service, ambulance cleaning and restocking, all duties performed under SOP's. Show less
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Pep Boys
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Vehicle Repair and Maintenance
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700 & Above Employee
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Assistant Commercial Sales Manager
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Sep 2011 - May 2012
Discovered clients' business needs and worked for appropriate solutions. Targeted potential leads and solicited business for long-term business growth. Consistently met and exceeded sales quotas and individual account goals. Skills developed: Sales, customer service, client relations, and management skills. Duties performed: Sales, logistics, obtaining clients, maintaining accounts, cash handling, deposits, merchandising. Discovered clients' business needs and worked for appropriate solutions. Targeted potential leads and solicited business for long-term business growth. Consistently met and exceeded sales quotas and individual account goals. Skills developed: Sales, customer service, client relations, and management skills. Duties performed: Sales, logistics, obtaining clients, maintaining accounts, cash handling, deposits, merchandising.
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CVS Pharmacy
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Shift Manager
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May 2009 - Sep 2011
Promoted from cashier within six months. Led overall shift operations, sales, and cash handling as manager on duty. Proficiently planned and executed new store arrangements of products. Skills developed: Cash handling, customer service, sales, and management skills. Duties performed: Customer service, cash handling, store management, overrides, deposits, planograms, merchandising, interviews. Promoted from cashier within six months. Led overall shift operations, sales, and cash handling as manager on duty. Proficiently planned and executed new store arrangements of products. Skills developed: Cash handling, customer service, sales, and management skills. Duties performed: Customer service, cash handling, store management, overrides, deposits, planograms, merchandising, interviews.
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Education
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2014 - 2016
Grand Valley State University
Bachelor's Degree, Public Relations & Advertising -
2007 - 2012
Harper College
Associate's degree, General Studies -
2011 - 2011
Harper College
Illinois Licensed, EMT -
2003 - 2007
James B. Conant High School
High School
Community
