Experience

SuperTV, A Super Network Company

• Nigeria
• Entertainment
• 1 - 100 Employee

• Chief Commercial Operations Officer

  • May 2022 - Present

  • Recruited, Managed and Developed sales and Distribution staff • Coordinated the sales operations with all the other departments of the company • Established performance goals for each employee, and monitor if the employee is able to meet the expectations or not. • Implement sales & distribution plan for the organization’s services. • Established with the finance department sales objectives by forecasting and developing annual sales quotas for regions, territories and channel partners. • Plan and direct staffing, training, and performance evaluations to develop and control sales and distribution programs • Recruit and train channel trade partners to vend organization’s services • Developed and managed sales and Distribution budget • Directed market channel development activity and coordinate sales distribution by establishing sales territories, quotas, and goals. • Prepared periodic sales report showing sales volume, potential sales, and areas of proposed client base and channel partner expansion. • Planning and overseeing new marketing initiatives. • Provided input to the CEO in the development and administration of sales incentive and compensation programs. • Attend local trade shows & exhibitions • Coordinate activities between sales and marketing teams to introduce new campaigns and make decisions that drive sales growth. • Develop Proposals and Presentation for the board highlighting business marketing opportunities and present the results of new strategies • Planning and overseeing new marketing initiatives • Build Internal and External Relationships • Identify and develop new Business Opportunities Show less



Telcom Satellite TV (Tstv Africa)

• Chief Operating Officer

  • Dec 2018 - Mar 2019

  • Acted as CEO in the absence of the Chairman /MD. • Developed and set goals and strategic plans in line with the resolutions of the board members of TStv. • Reviewed and revamped the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of Tstv. • Responsible for the measurement and effectiveness of all processes internal and external. • Provided timely, accurate and complete reports on the operating conditions of Tstv. • Developed and led a high performing management team and Mentor direct reports to cultivate skills to increase consciousness of the interrelationship between each department in the operations groups. • Acted as the arrowhead in providing direction to the organization that mirrors the adopted mission and core values of the Company. • Remain knowledgeable of market and industry trends, competitors, and all aspects of the PayTV market. • Established key performance indicators for management of the operations group. • Responsible for capital planning and expenditures. • Led in the interactions with aggrieved trade channel to bring them in line with new organizational goals and needs. • Led other high powered negotiations with vendors, suppliers and other stakeholders • Oversee the operations of the organization to meet business goals and projections • Positively represent the company at all times through a success-oriented and professional demeanor Show less



The Dexterity Group

• United Kingdom
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Executive Director: Broadcast Services

  • Sep 2018 - Nov 2018

  • Manage and oversee the entire TX and playout solutions for the organization • Liaise and manage relationship with external suppliers and vendors • Liaise and manage relationship with international partners on technical issues • Oversee the recruitment, management and evaluation of all broadcast services staff • Draw up the plans for the takeoff of the platform • Oversee the drive to develop internally channels that will be on the platform as well as the drive to get external channels on board. • Develop the commercial template to drive the revenue generation for the platform. • Design the distribution network for the platform to ensure maximum uptake of the service across the country • Designed a multifaceted customer engagement approach to ensure that customers are satisfied with our service. • Responsible for setting the goals, • Manage and direct business technologies as well as infrastructure and software services that drive the platform • Lead the technology unit in the planning and achievement of business goals as it relates to the technology unit • Develop process flows to ensure efficiency and effectiveness in the delivery of services and solutions. • Advise and inform the management team on relevant developments in the industry especially as it relates to other units within the organization • Review the existing operating procedures with the view of improving the efficiency of the organization. Show less



WhitmoreBrandt Solutions

• Director Of Operations

  • Mar 2017 - Jul 2018

  • Supervises department heads in carrying out projects, and keep upper management personnel informed as to how a particular project is progressing • Coordinate the efforts of various workers in order to ensure that required tasks can be accomplished within specified timelines and improve employee productivity • Develop timelines for the completion of certain milestones for any given project • Create a budget for the completion of a particular project, and monitor the expenses in order to ensure the project does not exceed this amount • Recommend changes to a project that is ongoing if it appears it is not proceeding on schedule or is producing unsatisfactory results • Develop an alternate course of action for completing a project should the initial plan fail • Make presentations to investors, business partners and company executives concerning different phases of a project • Review proposals and approve or deny them based on priority and necessity • Contract with external suppliers, vendors and agencies for support on an as-needed basis • Direct oversight function on the business development and sales departments • Identifying and targeting areas in which a business can improve operation • Monitoring revenue margins and advising on areas for better control • Research into and implementing new directives for business growth and prosperity • Develop and implement guidelines for employee evaluations, recruitment and promotion Show less



Continental Satellite (CONSAT)

• Head: Sales operations, Distribution and Customer Service

  • Sep 2013 - Feb 2017

  • Recruited, Managed and Developed sales, Distribution and customer service staff • Coordinate the sales operations with all the other departments of the company • Establish performance goals for each employee, and monitor if the employee is able to meet up the expectations or not. • Establish with the finance department sales objectives by forecasting and developing annual sales quotas for all stakeholders • Develop and manage departmental budget • Analyze and control expenditures of department to conform to budgetary requirements • Direct market channel development activity and coordinate sales distribution by establishing sales territories quotas, and goals. • Prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base and channel partner expansion. • Establish and maintain relationships with industry influencers and key strategic partners. • Implement enabling technologies, including CRM, to field sales and service teams. • Monitor the assigned sales organization’s compliance with required standards for maintaining CRM data and Work closely with management to optimize the effectiveness of the firm’s technology investments. • Coordinate training delivery to sales, Distribution and sales support and customer service personnel. • Provide input to senior leadership in the development and administration of sales incentive compensation programs. • Working with Finance, and Human Resources, in providing assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures. • Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service Unit • Monitor programs and procedures to ensure on-time delivery and customer satisfaction. • Set performance standards to meet service goals of company and coach all teams in order to achieve high performance. Show less



Continental Broadcasting Service

• • Jun 2012 - Feb 2014

  • Initiated and implemented plans to place TVC News on various Video Platforms• Keep a database of platforms to place TVC News on• Develop a distribution blueprint for the distribution of TVC News across Platforms• Initiate relationships with third party distribution companies to further spread the footprint of the channel across the world• Do presentations to would be takers of the channel on the viability of the channel• Spearhead the direct sales of the channel to Clusters like Hotels, cafes, restaurants etc.• Spearhead the sale of the channel to non conventional broadcast Media, like Airlines etc• Manage the relationship with platforms that have taken up the channel with specific attention on regulatory, compliance, technical and fiscal issues to avoid any form of downtime of the channel• Develop relationships with key broadcasters across the world to set the tone for future business relationships• Ensure a smooth flow of information to all the teams responsible for the delivery of the channels to the required platforms. • Prepared and presented Weekly and Monthly reports to senior management Show less

• • Jun 2012 - Sep 2013

  • Recruited, Managed and Developed unit staff• Lead the planning and implementation of a new DTH project by Continental Broadcasting Service.• Facilitated the definition of project scope, goals and deliverables• Defined project tasks and resource requirements• Developed full scale project plans• Assembled and coordinate project staff• Managed project budget• Managed project resource allocation• Plan and schedule project timelines• Track project deliverables using appropriate tools• Provide direction and support to project team• Quality assurance• Constantly monitor and report on progress of the project to all stakeholders• Present reports defining project progress, problems and solutions • Implement and manage project changes and interventions to achieve project outputs• Project risk assessment and implementing solutions to mitigate challenges from risks • Recruiting specialists and sub-contractors Show less



Infinity TV (Nigeria)

• Chief Operating Officer

  • Dec 2011 - Jun 2012

  • Responsible for all activities when CEO is absent. • Work closely with the CEO to develop and accomplish goals and strategic plans established by the board members of Infinity TV. • Spearhead the development, communication and implementation of effective growth strategies and processes in the organization. • Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of Infinity. • Responsible for the measurement and effectiveness of all processes internal and external. • Provide timely, accurate and complete reports on the operating conditions of InfinityTV. • Motivate and lead a high performing management team and Mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between each department in the operations groups. • Provide direction to the organization that mirrors the adopted mission and core values of the Company. • Remain knowledgeable of market and industry trends, competitors, and all aspects of the PayTV market. • Establish key performance indicators for management of the operations group. • Responsible for capital planning and expenditures. • Establish compensation, training, short and long-term goals for the operations groups. • Gather and analyze customer tends to assist in developing corporate strategy. Show less



HI-MEDIA LIMITED

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• GROUP HEAD:OPERATIONS

  • Sep 2009 - Nov 2011

  • Recruited, Managed and Developed unit staff • Formulated policies to drive the productivity of the departments being managed • Initiated and implemented the development of a quality assurance unit • Initiated, developed and mapped initial processes for the organisation to help drive efficiency • Initiated and implemented a simple and efficient performance management system • Developed an IT policy to drive the way the IT unit relates with other departments • Managed Business Systems and other IT infrastructure • Introduced and implemented several alternative payment modes to allow ease of payment transactions • Managed the translocation of the Broadcast Centre from Ikorodu to Ketu • Managed the entire TX and playout solutions for the organization • Manage \change processes within the organisation • Analyse reports from each department and use analyses for introduction of intervention processes where needed • Liaise and manage relationship with external suppliers and vendors • Liaise and manage relationship with international partners on technical issues • Research, develop and introduce new ways of doing business • Introduced 24hr shift to help improve service delivery to customers • Introduced other media as alternative modes for customers to reach us • Designed, \implemented and managed customer self service portal • Developed and implemented a friendship centre management system • Continuous Training and Development programs for staff • Conduct regular Performance Evaluation Show less



EHL

• Online Audio and Video Media

• HEAD:OPERATIONS/BUSINESS SYSTEMS

  • Oct 2006 - Sep 2009

  • Recruited, Managed and Developed Customer Service and Business System staff • Initiated, Sourced and managed the installation of Business Systems • Initiated, Sourced and managed implementation of ACD and CRM for Customer service • Compiled and updated reports for the department • Formulation and implementation of customer retention policy and process • Trained staff and Conducted induction for new staff • Facilitated and coordinated operational standards for the department to deliver efficient & effective service • Introduced new payment methods • Designed and implemented a friendship centre management system • Conducted Performance Evaluation for all staff Show less



Multichoice Nigeria Ltd

• Learning And Development Manager

  • Oct 2005 - Oct 2006

  • Managed and developed staff • Managed the training department • Conducted training needs analysis • Completed skills audit • Designed and developed training programmes • Sourced training interventions • Updated training material • Prepared training facilities • Delivered Analogue, Digital, Interactive and Dual-view technical, IBS, Billing and all other Customer Service related training programmes • Compiled and managed training schedule • Delivered feedback to managers and supervisors • Managed training administration (training registers, evaluation forms, etc.) • Compiled training reports • Conducted training assessments • Evaluated training effectiveness • Coached and provided on-the-job training • Managed / coordinated projects • Standardized skills in the organization through user assessments Show less

• National Operations Manager / Trainer

  • 2002 - 2005

  • Managed and developed staff • Training need analyses and training of staff • Assisted and trained users on system and business processes • Managed Customer Service (call centre and front counter) • Accurately compiled Call Center activity statistics and reports • Use of call centre statistics as a tool for measuring performance and determining training needs. • Formulation and implementation of customer retention policy as well as process to regain lost subscribers • Formulation of a coherent and concise quality assessment procedure as a tool for measuring service and determining training needs. • Reviewed and actioned Operations Reports • Facilitated and co-ordinated operational standards for all departments to deliver efficient & effective service • Manage IBS business processes, policies and procedure • Identification of system changes and its co-ordination • Monitored relational integrity of data • Developed and communicated Operations Strategy Show less