Experience

Learnit

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Chief Operations Officer

  • Aug 2021 - Oct 2023

  San Francisco Bay Area Be a change agent and an ambitious leader who helps deliver a world-class client-focused experience. Develop and execute strategic operating plans in alignment with the long-term strategy. Be committed to lifelong learning, embracing change, accountability, a growth mindset, resilience, innovation, teamwork. Bring solutions-oriented, make changes happen by inspiring others.



Mentice

• Sweden
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Vice President Operations

  • Jan 2019 - Aug 2021

  Greater Chicago Area Streamlining, Researching, and Managing the tools Mentice uses on a daily basis to excel our productivity. Working with clients to better understand their needs and construct products and services that will bring them value.

• Director of Global Operations

  • Feb 2017 - Jan 2019

  Gothenburg, Sweden Manages the day to day interaction between departments by creating, deploying, and maintaining various software and IT platforms.

• Director Global Customer Service

  • Jan 2016 - Feb 2017

  St Paul MN Manage and Create Salesforce processes for support and sales. Manage, through Zendesk, customer satisfaction and ticket tracking. Manage global service teams to handle customer issues, trade shows, and events, and sales demos. Manage Customer accounts in the US for new sales. Manage Global customers warranty and recurring business opportunities.

• Global Customer Support Manager

  • Oct 2014 - Jan 2016

  Manage and Create Salesforce processes for support and sales. Manage, through Zendesk, customer satisfaction and ticket tracking. Manage global service teams to handle customer issues, trade shows, and events, and sales demos. Manage Customer accounts in the US for new sales. Manage Global customers warranty and recurring business opportunities.

• Customer Service Specialist

  • Jun 2008 - Oct 2014

  Manage US customer satisfaction. Manage resale of warranty packages and new equipment sales. Manage and Create Lime (CRM) database.



Minnesota Air National Guard

• Turboprop Mechanic

  • Feb 2000 - May 2008

  Saint Paul MN