Experience

Whitchurch-Stouffville Public Library
• Canada
• Libraries
• 1 - 100 Employee
• Adult Services Coordinator

  • Mar 2023 - Present


Newmarket Public Library

• Canada
• Libraries
• 1 - 100 Employee

• Manager, Library Operations

  • Aug 2020 - Mar 2023

  Newmarket, Ontario, Canada



Markham Public Library

• Canada
• Libraries
• 1 - 100 Employee

• Branch Librarian

  • Dec 2016 - Aug 2020

  Coordinate the daily service, public programming and collections development program of the busiest Branch of Markham Public Library (MPL) with over 1 million annual circulations and 1000 daily visitors. ● Provide supervision, coaching, feedback, and evaluation regarding all customer service and information services. ● Effectively address all customer issues, resolving conflict expertly through de-escalation and increasing customer satisfaction. ● Advocating for the Library with… Show more Coordinate the daily service, public programming and collections development program of the busiest Branch of Markham Public Library (MPL) with over 1 million annual circulations and 1000 daily visitors. ● Provide supervision, coaching, feedback, and evaluation regarding all customer service and information services. ● Effectively address all customer issues, resolving conflict expertly through de-escalation and increasing customer satisfaction. ● Advocating for the Library with community partners, facilitating positive working relationships and representing the branch in system wide projects.

• Project Manager

  • Jul 2018 - Jan 2019

  Provide oversight and leadership to key strategic projects including: ● Markham Votes: partnership with the City of Markham Election's Office for training of 150 staff members as elections officers to promote civic engagement. ● MPL education: implementing a new online orientation strategy for staff, developing online training modules, representing MPL during the City of Markham's deployment of a City wide Learning Management System. ● Board Orientation: developing an online… Show more Provide oversight and leadership to key strategic projects including: ● Markham Votes: partnership with the City of Markham Election's Office for training of 150 staff members as elections officers to promote civic engagement. ● MPL education: implementing a new online orientation strategy for staff, developing online training modules, representing MPL during the City of Markham's deployment of a City wide Learning Management System. ● Board Orientation: developing an online orientation platform integrating legislative requirements, board by laws and focusing on the policy governance model and the Harwood Institutes community development principles.

• Community Librarian

  • Jan 2016 - Aug 2017

  Represented MPL’s interests and engaged with community groups and other organizations to actively pursue opportunities to achieve the Library’s strategic vision and goals. ● Worked with community members, community service providers, and local citizens’ groups to identify and address needs. ● Effectively planned, organized, implemented/delivered, and evaluated community events on behalf of the library. ● Facilitated community focus groups and public meetings hosted by the Library.

• Virtual Services Librarian

  • Jun 2015 - Feb 2016

  Advocated a forward thinking approach to library virtual services in a collaborative environment with other municipal departments and with multiple vendors. ● Maintained the eResource system, remotely assisting customers with account or technical issues, and improving the digital user experience. ● Identified and developed marketing and training for customers and staff by actively engaging relevant departments and teams.

• Technology Training Specialist

  • Dec 2014 - May 2015

  Managed all aspects of the project to develop a training strategy that addressed the digital literacy needs of staff to exceed industry competency expectations. ● Delivered exceptional training to all staff with a focus on support, customer service, and job related duties. ● Proactively engaged special project teams to contribute creative and innovative solutions.

• Public Service Associate

  • Oct 2012 - Dec 2014

  LIBRARY SERVICE ASSOCIATE (April 2013 – December 2014) Worked as a leader of a team providing superior public service, information literacy instruction, and technology troubleshooting for MPL's customers. ● Provided front line customer service in all library functions: accounts, circulation, reference, readers’ advisory, and program facilitation. ● Facilitated classes, workshops, and one-on-one sessions for all demographics.… Show more LIBRARY SERVICE ASSOCIATE (April 2013 – December 2014) Worked as a leader of a team providing superior public service, information literacy instruction, and technology troubleshooting for MPL's customers. ● Provided front line customer service in all library functions: accounts, circulation, reference, readers’ advisory, and program facilitation. ● Facilitated classes, workshops, and one-on-one sessions for all demographics. ● Maintained assigned collections (selection, repair or withdrawal). ● Acted as the City Clerks Designate as a Revising Officer for the 2014 Municipal Election. BORROWER SERVICES CLERK (October 2012 – April 2013) Provided exceptional and proactive customer service to all of the Library’s customers. ● Provide front line customer service for customer accounts and circulation. ● Prepared the Cornell Community Center Library for opening day



Markham Museum

• Canada
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Curatorial Assistant

  • May 2010 - Jan 2013

  Worked as a leader in a team of dedicated professionals providing exceptional research and curatorial services to the residents of the City of Markham. ● Provide curatorial services including: new artifact intake and accessioning, preparation of donor agreements for review, database management, assist with educational programs, and assist with internal and external research requests. ● Prepare exhibits for public display including: installation and staging of new exhibits… Show more Worked as a leader in a team of dedicated professionals providing exceptional research and curatorial services to the residents of the City of Markham. ● Provide curatorial services including: new artifact intake and accessioning, preparation of donor agreements for review, database management, assist with educational programs, and assist with internal and external research requests. ● Prepare exhibits for public display including: installation and staging of new exhibits, conceptualization and implementation of outreach exhibits. ● Supervised and trained new staff, student interns, and volunteers. ● Moved museum collection (75 000 objects) into a new storage and exhibition facility. Show less



amplifi

• Canada
• Public Relations and Communications Services
• 1 - 100 Employee

• Analyst and Content Creator

  • Sep 2008 - 2012

  Created engaging communications to inspire change by building awareness, educating and mobilizing community support on issues, causes or projects through digital advocacy and public engagement campaigns. ● Proactively monitored, researched, and maintained community data for clients and consultants. ● Efficiently managed project timelines by directing meetings, prioritizing goals and ensuring effective and timely communication.



York University

• Canada
• Higher Education
• 700 & Above Employee

• Student Assistant, Clara Thomas Archives and Special Collections

  • Sep 2010 - Jan 2011

  Provided front line reference to researchers from the public, student body, faculty, and staff of York University. Performed research for archival acquisitions, and development of temporary displays. Performed intake preventative conservation and cataloging.



TechConnex

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Administrator

  • May 2009 - Aug 2009

  Synchronized redundant systems including: website, online payment, member management software. Researched and implemented major new membership management system. Acted as a liaison between the Executive Director, the Board of Directors, and the membership. Formerly York Technology Association



Seaway Pools and Hot Tubs

• Canada
• Consumer Services
• 1 - 100 Employee

• Store Supervisor

  • May 2007 - Aug 2009

  Provided effective leadership, training, and mentoring to ensure the efficient operation of two store locations. ● Supervised staff and daily operations. ● Managed customer service for in-store, service and construction customers.