Experience

Bangs Laboratories, Inc.

• United States
• Biotechnology Research
• 1 - 100 Employee

• Technical Sales

  • Jan 2019 - Present

  Fishers, IN Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to initiate and close new business in all particle markets Possess in-depth product knowledge and be able to conduct presentations Expedite the resolution of customer problems and complaints to maximize satisfaction Coordinate with… Show more Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to initiate and close new business in all particle markets Possess in-depth product knowledge and be able to conduct presentations Expedite the resolution of customer problems and complaints to maximize satisfaction Coordinate with other personnel to perform market research and regular competitor monitoring Represent company at trade associations and educational forums Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services Maintain technical knowledge by attending workshops, training and professional societies

• Technical Service

  • Oct 2015 - Dec 2018

  Fishers, IN Provide support to internal and external clients in the selection and use of core products and services Respond to customer inquiries regarding product selection for applications in the life sciences, product handling and use, potential custom projects, etc. Provide customers with or refer them to appropriate technical literature on our website (e.g. TechNotes, Product Data Sheets, etc.) Develop product literature and technical pieces for our website and newsletter as assigned;… Show more Provide support to internal and external clients in the selection and use of core products and services Respond to customer inquiries regarding product selection for applications in the life sciences, product handling and use, potential custom projects, etc. Provide customers with or refer them to appropriate technical literature on our website (e.g. TechNotes, Product Data Sheets, etc.) Develop product literature and technical pieces for our website and newsletter as assigned; Receive and manage customer complaints (related to product quality or technical documents); Maintain documentation related to customer contacts (database)



Vivolac Cultures

• United States
• Biotechnology Research
• 1 - 100 Employee

• Product Line Manager

  • May 2014 - Oct 2015

  Greenfield, IN Product Line Manager responsible for all aspects of Lyoferm's probiotic offerings including; order fulfillment, quality review, customer interaction, scheduling, and product development.



Indiana University Department of Microbiology

• Researcher

  • Jan 2013 - May 2013

  Bloomington, Indiana Area Researched characteristics of microbial metabolism in cows, pigs and chickens. The project aimed to define the physiological diversity in carbon source utilization among gut samples taken from the study organisms and to characterize the overall microbial diversity present as a whole. Additionally, the study sought to define the optimal cellulose concentration that produced the highest growth for the cow gut microbial community.



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Supervisor

  • Aug 2012 - May 2013

  Bloomington, Indiana Area Coordinate the placement of hourly student staff and full time staff for a facility that services 5000 customers daily Propose the implementation of a worker program aimed at reducing employee turnover rates Train entry-level student employees in the performance of their jobs and duties Monitor work performance for quality, accuracy, and completeness to ensure these meet department needs and standards



Indiana University Department of Biochemistry

• Research Assistant

  • Aug 2012 - Mar 2013

  Bloomington, Indiana Area Studied the underlying molecular basis of Huntington’s disease, namely through HIP1 analysis and mutagenesis. Job responsibilities included protein purification/isolation, bacterial culturing and ordering.



IU-RPS

• Student Worker

  • Aug 2011 - Aug 2012

  Supported with serving and preparation of food Maintained cleanliness of serving area Ensured dining areas are neat, orderly, inviting, and comfortable