Benjamin Houcke
Travel Operations Coordinator at Cultural Care Au Pair- Claim this Profile
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Français Native or bilingual proficiency
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Anglais Full professional proficiency
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Allemand Limited working proficiency
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Italien Elementary proficiency
Topline Score
Bio
Credentials
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First Aid Certificate
Fédération nationale des sapeurs-pompiers de FranceJan, 2015- Nov, 2024 -
C2i
Université de LorraineJun, 2013- Nov, 2024
Experience
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Cultural Care Au Pair
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United States
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Individual and Family Services
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700 & Above Employee
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Travel Operations Coordinator
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Sep 2018 - Present
Managing the flights booking for EF Education First — Cultural Care Au Pair Managing the flights booking for EF Education First — Cultural Care Au Pair
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EF Educational Tours
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United States
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Travel Arrangements
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700 & Above Employee
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Transportation Trainee
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Jan 2018 - Aug 2018
Transportation Trainee — EF Education First Luzern Management of the airport transfers processes for Paris and London Support of the French Transport Manager for disturbances, emergencies and peak season Daily communication and negotiations with transportation compagnies in Paris and London Management of suppliers account payable (invoices) Transportation Trainee — EF Education First Luzern Management of the airport transfers processes for Paris and London Support of the French Transport Manager for disturbances, emergencies and peak season Daily communication and negotiations with transportation compagnies in Paris and London Management of suppliers account payable (invoices)
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EF Education First
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Switzerland
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Education Management
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700 & Above Employee
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Residence Intern
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Feb 2017 - Sep 2017
Managed an international 165-room residence accommodation for worldwide customers: bookings, conflicts, cancellations, emergencies and short deadlines missions. Trained to manage cultural differences and improve customers satisfaction during their stay. Use of satisfaction tools and data processing on the Elektra software. Managed an international 165-room residence accommodation for worldwide customers: bookings, conflicts, cancellations, emergencies and short deadlines missions. Trained to manage cultural differences and improve customers satisfaction during their stay. Use of satisfaction tools and data processing on the Elektra software.
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Trane
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Industrial Machinery Manufacturing
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700 & Above Employee
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Quality Analyst Trainee
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Mar 2016 - Sep 2016
Supported the Quality and Reliability Team of Trane Charmes mainly for the development of macros on Excel. In the same way, I analysed the quality data to create daily reports and flashletters in English, in order to ensure the production processes and solving warranty issues. Supported the Quality and Reliability Team of Trane Charmes mainly for the development of macros on Excel. In the same way, I analysed the quality data to create daily reports and flashletters in English, in order to ensure the production processes and solving warranty issues.
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Swiss Life Global Solutions
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Luxembourg
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Financial Services
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100 - 200 Employee
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Product Manager Trainee
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Apr 2015 - Aug 2015
Supported Swisslife stakeholders whenever they sought Product Management help, to contribute to reach the target defined in terms of market intelligence, marketing documentation and updating documentation. Supported Swisslife stakeholders whenever they sought Product Management help, to contribute to reach the target defined in terms of market intelligence, marketing documentation and updating documentation.
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Agence du Service Civique
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Public Policy Offices
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200 - 300 Employee
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Volontary worker
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Sep 2014 - Mar 2015
Managed the communication of the club during special events by Wordpress, Twitter and Facebook. Taught basic Chess rules to pupils in schools in Nancy area. Managed the communication of the club during special events by Wordpress, Twitter and Facebook. Taught basic Chess rules to pupils in schools in Nancy area.
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Universite de Lorraine
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France
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Higher Education
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700 & Above Employee
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Community Education Worker
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Sep 2014 - Feb 2015
Written and oral remediation for disabled students in order to make them graduate. Written and oral remediation for disabled students in order to make them graduate.
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Groupe TPA
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France
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Wholesale
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1 - 100 Employee
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Warehouse Worker
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Jun 2014 - Sep 2014
Working in a B2B business to deliver automobile parts for regional garages. Preparation of orders, packing and splitting them according to destination with the objective to meet the deadline. Working in a B2B business to deliver automobile parts for regional garages. Preparation of orders, packing and splitting them according to destination with the objective to meet the deadline.
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Conseil Général de la Moselle
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Région de Metz, France
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Administrative Assistant
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Aug 2013 - Aug 2013
Work as an intern in different departments such as communication, government contracts, fire-fighters administration and child protection. Work as an intern in different departments such as communication, government contracts, fire-fighters administration and child protection.
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Cars Distribution
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Région de Metz, France
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Warehouse Worker
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Jul 2013 - Jul 2013
Working in a B2B business to deliver automobile parts for regional garages. Preparation of orders, packing and splitting them according to destination with the objective to meet the deadline. Working in a B2B business to deliver automobile parts for regional garages. Preparation of orders, packing and splitting them according to destination with the objective to meet the deadline.
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Armée de l’air et de l’espace
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Defense and Space Manufacturing
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700 & Above Employee
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Military Reservist
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Jun 2010 - Jul 2013
Engaged as a Corporal after a two-month training within a French Air Base to ensure protection of strategic areas and accomplish observation missions. Engaged as a Corporal after a two-month training within a French Air Base to ensure protection of strategic areas and accomplish observation missions.
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SDIS 57
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Région de Metz, France
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Administrative Assistant
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Aug 2012 - Aug 2012
Work as an intern in different departments such as communication, government contracts, fire-fighters administration and child protection. Work as an intern in different departments such as communication, government contracts, fire-fighters administration and child protection.
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Conseil Général de la Moselle
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Région de Metz, France
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Press Agent Assistant
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Jan 2012 - Jan 2012
Provide support to the Press Agent of the General Council of the department of Moselle during its daily tasks (review of the press, creation of an informative file with journalist details). Provide support to the Press Agent of the General Council of the department of Moselle during its daily tasks (review of the press, creation of an informative file with journalist details).
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Conseil Général de la Moselle
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Région de Metz, France
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Administrative Assistant
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Aug 2011 - Aug 2011
Work as an intern in different departments such as communication, government contracts, fire-fighters administration and child protection. Work as an intern in different departments such as communication, government contracts, fire-fighters administration and child protection.
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Car Distribution
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Région de Metz, France
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Warehouse Worker
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Jul 2009 - Aug 2009
Working in a B2B business to deliver automobile parts for regional garages. Preparation of orders, packing and splitting them according to destination with the objective to meet the deadline. Working in a B2B business to deliver automobile parts for regional garages. Preparation of orders, packing and splitting them according to destination with the objective to meet the deadline.
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Education
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2015 - 2017
Universite de Lorraine
Master's degree in International Finance and Management, Foreign languages, Finance, Management and Marketing -
2012 - 2015
Universite de Lorraine
Bachelor's degree in foreign languages (Licence LEA : Langues Étrangères Appliquées), Foreign languages -
2011 - 2012
Universite de Lorraine
Technology degree, Accounting and Finance -
2010 - 2011
Jean XXIII School System
60 ECTS Grades, Economics -
2005 - 2010
Jean XXIII School System
Baccalauréat, Économics
Community
