Experience

Derby College

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Desktop Support Co-ordinator

  • Jan 2015 - Present

  To effectively line manage and co-ordinate the day to day activities of the IT Support Team and to ensure that the appropriate resources are used efficiently and are allocated in the appropriate way across all College sites. To continually monitor the IT Service team against published SLA’s. - Windows XP, 7, 8, 8.1, 10 - Office 2003-2013 + 365 - Line manage the IT Support Specialists, Service Desk Advisors, Operations & Logistics teams. - Assist in development, implementation & monitoring of procedures. - Project co-ordination - Organisation of hardware replacements - Hardware/Software installation - Provide excellent customer service (to internal & external customers) - Identify additional services that can be provided - Hardware/Software support - Problem solving - Awareness of current IT issues - Team Work - Work on own initiative - Demonstrate flexibility in responding to changing demands - Team leadership - Interpersonal Skills - Ability to remain calm & professional under pressure - Provide support at multiple sites - Time Management Show less

• IT Helpdesk Assistant

  • Feb 2010 - Jan 2015

  Front Line & Second Line IT Support: - Windows XP, 7, 8, 8.1 - Office 2003-2013 + 365 - Respond to incoming calls, e-mails, face to face customers - Use of helpdesk software - Call logging, assignment & resolution (manage own calls) - Maintain database records (consumables, spares, customer details, resource requests, hardware) - Administrate schedules (Audio/Visual Bookings) - Store up to date software licencing details - Adhere to procedures - Create documentation & processes - Professional customer service - Flexibility (take on new roles, travel between sites) - Work as a team - Work on own initiative - Fault finding & resolution - Problem solving - Attention to detail - Patience - Provide hardware & software support across multiple sites - Installation of college owned hardware & software - Maintain areas of specialist knowledge Show less



South East Derbyshire College

• Derby, United Kingdom

• IT Helpdesk Assistant

  • Feb 2009 - Feb 2010

  To staff the IT Helpdesk Desk phone and provide administrative support to the Helpdesk function: - Windows XP - Office 2003-2007 - Respond to incoming calls, e-mails, face to face customers - Use of helpdesk software - Call logging, assignment & resolution (manage own calls) - Maintain database records (consumables, spares, customer details, resource requests, hardware) - Administrate schedules (Audio/Visual Bookings) - Store up to date software licencing details - Adhere to procedures - Create documentation & processes - Professional customer service - Flexibility (take on new roles, travel between sites) - Work as a team - Work on own initiative - Fault finding & resolution - Problem solving - Attention to detail - Patience - Provide hardware & software support across multiple sites - Installation of college owned hardware & software Show less



South East Derbyshire College

• Derby, United Kingdom

• Trainee Support Engineer (Apprenticeship)

  • Aug 2007 - Feb 2009

  To staff the IT Helpdesk Desk phone and provide administrative support to the Helpdesk function: - Windows XP - Office 2003-2007 - Respond to incoming calls, e-mails, face to face customers - Use of helpdesk software - Call logging, assignment & resolution - Maintain database records (consumables, spares, customer details, resource requests, hardware) - Administrate schedules (Audio/Visual Bookings) - Store up to date software licencing details - Adhere to procedures - Create documentation & processes - Professional customer service - Flexibility (take on new roles, travel between sites) - Work as a team - Fault finding & resolution - Attention to detail - Patience Show less



The American Adventure

• Ilkeston

• Crew Member (Catering)

  • Aug 2006 - Dec 2006

  - Customer Service - Team Work - Cash Handling - Food Preparation - Food Hygiene - Cleaning - Organisation - Stock Control - Customer Service - Team Work - Cash Handling - Food Preparation - Food Hygiene - Cleaning - Organisation - Stock Control