Service Desk Analyst

• Jun 2015 - Present

Desktop Support Analyst

• May 2009 - Jun 2015

My role at Fujitsu commenced with the acquisition of Kaz by Fujitsu. I was initially added to t a team supporting the same multinational energy company that I had been supporting whilst with Kaz, but was soon transferred to the team providing on-site support to this same company. In this onsite role, I am responsible for desktop and remote support for clients around Australia. This work has included provisioning of computer equipment, repairs and replacement of faulty equipment, Blackberry handset configuration, and desktop application and operating system troubleshooting. Show less

Desktop Support Analyst

• Dec 2006 - Apr 2009

Upon comencement with Kaz, I was placed within a team who were responsible for both internal support for Kaz, as well as supporting a number of superannuation providers. This support was provided both via telephone and in person, and included a range of areas from account creation and Exchange server support through to hardware servicing and desktop operating system and applications support After a few months in this team, I was allocated a client site supporting a division of a large finance organisation in an on-site desktop support role. At this site, I was the sole desktop support person and was responsible for the support and operation of computers and printers for around 400 staff, while working as part of a wider team supporting several other branches around Australia. Around a year later, I was transferred to another team which was responsible for remote and desktop support for a large transport company. My team here alternated between the companies 3 major sites in Melbourne, and was responsible for remote and desktop support, along with server backups and maintenance of user accounts on the comanies Blackberry server. A year after this, I was rotated back to my initial team, and returned to supporting internal Kaz systems, along with the superannuation companies. In addition, I was added to the remote support team for the Australian component of a multinational energy company. Show less

IT/Business Trainer

• Apr 2003 - Dec 2006

In this role, my resposibilities included• Production of Training material that conforms to nationally accredited framework• Provision of training, both informal and nationally accredited.• Assessment of trainees to nationally accredited standards.

IT Manager

• Jan 2003 - Dec 2006

My responsibilities in this role included:• Maintaining existing I.T. infrastructure.• Providing feedback to Centre co-ordinator and Committee of management as to state of infrastructure, and needs for change.• Acquisition of Hardware and Software as requested by Committee of management.• Design and maintenance of website.

Security Guard

• Mar 2005 - May 2006

IT Trainer and Assessor

• Mar 2004 - Mar 2005

My responsibilities here included: • Providing monthly training to a number of Trainees in the use of various computer applications software, networking and hardware. • Assessment of trainees as to their competency in trained areas based on nationally accredited standards. My responsibilities here included: • Providing monthly training to a number of Trainees in the use of various computer applications software, networking and hardware. • Assessment of trainees as to their competency in trained areas based on nationally accredited standards.

IT Trainer and Assessor

• May 2003 - Oct 2003

My responsibilities here included: • Providing monthly training to a number of Trainees in the use of various computer applications software, networking and hardware. • Assessment of trainees as to their competency in trained areas based on nationally accredited standards. My responsibilities here included: • Providing monthly training to a number of Trainees in the use of various computer applications software, networking and hardware. • Assessment of trainees as to their competency in trained areas based on nationally accredited standards.

Analyst Programmer

• Jan 2000 - Jul 2002

In this role, I worked as part of a team responsible for the migration of a number of databases from a hierarchical database system running on VAX/VMS systems to an Oracle database on a Unix platform. In this role, I worked as part of a team responsible for the migration of a number of databases from a hierarchical database system running on VAX/VMS systems to an Oracle database on a Unix platform.