Affiliate Services Specialist

• Aug 2021 - Present

Account Coordinator

• Jun 2016 - Aug 2021

Manage the PO transaction process from order level to final billing for 20-25 individual business units. First point of contact for distributors and dealers- conducted by phone and email to resolve issues & inquires. Meticulously review multiple daily commission reports for accuracy. Help to transition and onboard users to a newly developed web-based order entry and internet based platform. Maintain professional relationships with distributors and suppliers. Investigate and resolve billing inquiries and errors in a timely manner. Provide support for Account Services team to help fulfill daily tasks and ongoing projects. Show less

Customer Care Representative

• Apr 2015 - Apr 2016

First contact support for freight pickup and deliveries order entries. Input Proof of Delivery data in customer’s website to track order completion. Communicate with customer care and dispatch teams to coordinate pickups and deliveries. Manage customer relationships and provide solutions with freight issues. Quote and follow up on competitive rates for continuous customer retention. First contact support for freight pickup and deliveries order entries. Input Proof of Delivery data in customer’s website to track order completion. Communicate with customer care and dispatch teams to coordinate pickups and deliveries. Manage customer relationships and provide solutions with freight issues. Quote and follow up on competitive rates for continuous customer retention.

HVAC Service Technician Trainee

• Apr 2014 - Feb 2015

Completed troubleshooting and service on commercial heating and cooling units. Conducted preventative maintenance to ensure proper operation of heating/cooling units. Install new commercial and residential heating and cooling units. Ensured positive interactions with customers. Completed troubleshooting and service on commercial heating and cooling units. Conducted preventative maintenance to ensure proper operation of heating/cooling units. Install new commercial and residential heating and cooling units. Ensured positive interactions with customers.

Receiving and Inbound Traffic Coordinator

• Jul 2011 - Apr 2014

Efficiently unloaded, inspected and inventoried incoming material for its immediate use. Professionally contacted vendors to inquire on inbound shipments. Communicated with purchasing agents to maintain on-time freight shipments. Addressed freight claims & any incoming damages with vendors. Maintained inventory counts and order materials to keep production floor operating. Upheld deadlines for material arrival to ensure fulfillment of customer orders on time. Efficiently unloaded, inspected and inventoried incoming material for its immediate use. Professionally contacted vendors to inquire on inbound shipments. Communicated with purchasing agents to maintain on-time freight shipments. Addressed freight claims & any incoming damages with vendors. Maintained inventory counts and order materials to keep production floor operating. Upheld deadlines for material arrival to ensure fulfillment of customer orders on time.

Assistant Department Manager

• Sep 2008 - Jul 2011

Maintained cash money counts in amounts over $6,500+. Supervised 30-40 front office members adhering to transaction policy and procedure. Maintained in-store computer equipment to preserve store sales and efficiency. Conducted continuous positive guest interaction to help maintain guest retention. Conducted, if necessary, disciplinary meeting with personnel to ensure accountability. Enhanced motivation and focus during times of pressure to complete tasks. Maintained cash money counts in amounts over $6,500+. Supervised 30-40 front office members adhering to transaction policy and procedure. Maintained in-store computer equipment to preserve store sales and efficiency. Conducted continuous positive guest interaction to help maintain guest retention. Conducted, if necessary, disciplinary meeting with personnel to ensure accountability. Enhanced motivation and focus during times of pressure to complete tasks.

Community Advisor & Program Assistant-Department of Residence Life

• Aug 2005 - May 2008

Received assorted training in interpersonal mediation. Supervised and maintained a university residence hall floor/building. Developed, advertised, and presented educational and informational programs. Received training in incident report documentation. Received assorted training in interpersonal mediation. Supervised and maintained a university residence hall floor/building. Developed, advertised, and presented educational and informational programs. Received training in incident report documentation.