Field Services Technical Manager

• Aug 2022 - Present

TIII Helpdesk Tech / Client Support Lead

• May 2022 - Present

TII Helpdesk Tech

• Oct 2021 - May 2022

Help Desk Analyst - Tier I

• Jul 2021 - Oct 2021

General Remote/In-person troubleshooting (approximately 80/20, respectively) of endpoints and network equipment. Cross-department communication, Project-based planning/execution, and customer service all involving IT infrastructure build-out of new Corporate location. General Remote/In-person troubleshooting (approximately 80/20, respectively) of endpoints and network equipment. Cross-department communication, Project-based planning/execution, and customer service all involving IT infrastructure build-out of new Corporate location.

Interning Help Desk Technician

• Jun 2021 - Jul 2021

Asset management, distribution, and retrieval; Endpoint troubleshooting; Cross-Department communication, procedural error/issue investigation/resolution. Ticket Handling and Customer service. *Portfolio Available upon Request Asset management, distribution, and retrieval; Endpoint troubleshooting; Cross-Department communication, procedural error/issue investigation/resolution. Ticket Handling and Customer service. *Portfolio Available upon Request

Consumer Electronics Repair Technician

• Jul 2016 - Jun 2020

Over 4,500 tickets Specializing in a broad scope of consumer electronics repair. Personally involved in several projects to better maintain the categorization, upkeep, and overall processes that make up the consumer check-in model. I've worked in researching tools, techniques, and various forms of schematics to better assist other technicians as well as myself in repair endeavors. I've worked for well over 2 years in BGA rework and micro-soldering for various electrical components. I've also worked repeatedly in a one-on-one environment interpreting customer problems and helping them better understand those problems, finding solutions for them, and showing the customer preventative measures to keep the issues from arising again.