Experience

tvg hospitality

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Assistant Manager

  • Sep 2022 - Present

  • Oversee daily operations and manage staff, ensuring high standards of customer service and satisfaction. • Develop and implement strategies to improve efficiency and streamline workflow. • Orchestrated successful events, including private parties and corporate mixers, with exceptional attention to detail and customer satisfaction. • Conduct performance evaluation and provide feedback to staff to improve their skills and performance. • Successfully trained and supervised a team of 10+ employees, resulting in a 25% increase in productivity within the first quarter of employment. • Developed and implemented new sales strategies to increase revenue within six months. • Managed inventory and reduced waste by 15% through efficient ordering and stock tracking. • Worked closely with upper management to create and execute a successful marketing campaign, resulting in a 20% increase in customer traffic and sales. Show less



Soho House & Co

• United Kingdom
• Hospitality
• 700 & Above Employee

• Senior Bartender

  • May 2021 - Sep 2022

  • Exemplified and exceptional customer service, fostering a welcoming and personable environment for house members. • Trained and coached new bar staff, cultivating their skill and promoting team cohesion. • Formulated and innovated new cocktail recipes, while also managing inventory and supplies. • Developed and implemented a new low-alcohol cocktail (Orange Passion), contributing to a 20% increase low-alcohol product sales and positive customer feedback. • Mentored and instructed new bartenders on techniques, menu knowledge and customer service, leading to a unified and knowledgeable team. Show less



Mothership Group

• Sweden
• Investment Management
• 1 - 100 Employee

• Senior Bartender

  • Jun 2019 - Apr 2021

  •Administered Inventory and supply orders, ensuring optimal stock levels and reducing wastage. •Provided initial training for new bartenders and overseeing high standards of cleanliness and hygiene. •Demonstrated strong problem-solving skills, addressing customer concerns and complaints in a timely and effective manner. •Collaborating with management team to develop new cocktails, promotions and marketing strategies; contributing to increased revenue and customer engagement. •Administered Inventory and supply orders, ensuring optimal stock levels and reducing wastage. •Provided initial training for new bartenders and overseeing high standards of cleanliness and hygiene. •Demonstrated strong problem-solving skills, addressing customer concerns and complaints in a timely and effective manner. •Collaborating with management team to develop new cocktails, promotions and marketing strategies; contributing to increased revenue and customer engagement.



Gonville Hotels Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Senior Bartender

  • Dec 2016 - Mar 2017

  • Demonstrated a strong commitment to customer service by warmly greeting guests and visitors, ensuring a positive and welcoming atmosphere into the Atrium Bar. • Efficiently handled incoming phone calls directed to the bar, providing prompt and courteous assistance to customers and addressing their inquiries and requests. • Maintained meticulous inventory control, monitoring stock levels, and replenishing supplies as necessary to meet operational demands. • Conducted regular cleaning and maintenance of beer lines to ensure the quality and freshness of the beverages served on tap. • Developed a diverse skill set by skilfully mixing cocktails and crafting a wide range of coffee beverages, both alcoholic and non-alcoholic; catering to the diverse tastes and preferences of hotel and restaurant guests. • Maintained a clean and organised work area, adhering to superb hygiene and safety standards, and effectively managing waste disposal. • Collaborated with other team members, including waiting staff and kitchen staff to provide seamless service and ensure a positive overall dining experience for guests. • Adapted quickly to fast-paced and high-pressure situations, efficiently managing multiple orders and delivering drinks in a timely manner without compromising quality. Show less